Technical Service Advisor, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
Colombia, Bogota

Category:
-

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Technical Service Advisor role at Hewlett Packard Enterprise involves exceptional customer outcomes, post-sales technical consulting, proactive services, and close collaboration with Juniper networks. The position combines technical expertise with customer-facing skills to optimize network reliability and performance.

Job Responsibility:

Represent Juniper customer service to the customer and act as a representative of the customer back to Juniper
act as a single point of contact for post-sales customer service issues in the account for the customer, partners, and account team
track and manage deliverables of Juniper Premium Care, Juniper Care Plus, Juniper Optimum Care, Advanced Customer Support, and advanced options including credits and training credits
support cases resolved as per SLAs and expedite/escalate critical issues among Juniper technical support teams
provide relevant technical inputs to facilitate and expedite escalated problem resolution
proactively escalate and bring required expertise together to address critical issues
coordinate and oversee all customer service delivery into the account
conduct periodic reviews with customers to review Juniper service delivery metrics, SLA, and quality
establish a customer-specific operational status and reporting framework using ITIL
deliver proactive consulting services such as technical analysis and recommendations (impact assessment, health check analysis, software upgrade analysis, config review, etc.)
partner with customers to conduct periodic Juniper product health checks to optimize operational performance
review and evaluate network plans and assist in planning new feature implementation and product deployment
engage with Juniper engineering teams to improve product quality
document and maintain customer network solutions knowledge.

Requirements:

Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
knowledge and experience of the newest technologies such as Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN & Wireless
ITIL Framework process knowledge
experience and desire to work on automation
amiable communication, interpersonal and social skills
bachelor’s degree in electrical/electronic Engineering, Computer Science or equivalent
upper intermediate level of English
8+ years experience in designing, implementing, and solving technical problems of Datacenter or IP/MPLS networks
high exposure to network operations environment
ability to operate independently, including management of priorities in an unstructured environment.

Nice to have:

Juniper product certifications (JNCIS/JNCIP/JNCIE)
experience working in large enterprises and network service providers
MBA degree
experience in customer-facing roles.

What we offer:

Health and wellbeing benefits for physical, financial and emotional wellbeing
programs for personal and professional development
inclusive work environment celebrating individual uniqueness.

Additional Information:

Job Posted:
October 29, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Technical Service Advisor