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Valvoline Logo Valvoline · IT - Administration

Technical Service Advisor

Australia, Wetherill Park · Job Posted June 15, 2026
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Job Description

The Technical Service Advisor serves as a key point of contact for customers, providing expert guidance on product specifications, applications, and performance characteristics. This role leverages technical expertise to advise customers on proper product selection and usage, troubleshoot technical issues, and provide accurate product information. The Technical Service Advisor is also responsible for logging, managing, and facilitating the resolution of customer complaints and technical inquiries received through the hotline, ensuring a high standard of customer support and satisfaction.

Job Responsibility

  • Deliver accurate product advice and technical support regarding lubricants and their applications to customers and sales staff
  • Assist the internal and external sales force by providing cross-referencing against competitor products to secure market advantages
  • Respond efficiently to inbound customer enquiries with comprehensive, reliable product information
  • Respond to incoming customer emails promptly, providing expert technical advice and tailored product recommendations
  • Guide clients on proper product applications while troubleshooting and resolving concerns professionally
  • Maintain a high standard of professional communication when addressing technical enquiries and customer issues
  • Investigate and manage technical complaints from internal and external stakeholders through diligent information gathering
  • Liaise closely with cross-functional managers and departments to formulate effective, data-driven corrective recommendations
  • Provide consistent, structured progress updates to stakeholders throughout the lifecycle of the technical dispute
  • Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion

Requirements

  • Relevant tertiary education
  • 2+ years of experience in Automotive, and/ or Lubricant industry and/ or associated similar Industry
  • Or experience working in an oil laboratory with knowledge of oil testing and physical properties

Nice to have

  • Passion for motorsports, cars, and the industry with an enthusiastic disposition to share your knowledge
  • Embodies the three virtues to be an ideal team player: hungry, humble and smart

What we offer

  • Generous base salary + 12% super + bonus incentive program & 20% annual leave loading
  • 2 paid wellness days per year & access to our Employee Assistance Program
  • Annual ANZ Award Ceremony & Hands on Expertise Awards quarterly
  • Global career opportunities, ongoing training & development & access to LinkedIn Learning
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