Technical Service Advisor, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
Colombia, Bogota

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Advanced Services team provides exceptional outcomes and remarkable customer experience through forward-looking technical services to optimize network reliability and performance for designated customers. We assist customers to evaluate network for performance, scalability, and security and provide recommendations on network configurations and topologies to improve operational performance and identify/mitigate major risk areas.

Job Responsibility:

Represent Juniper customer service to the customer and as representative of the customer back to Juniper
Act as single point of contact for post-sales customer service issues
Track and manage deliverables of Juniper Premium Care, Juniper Care Plus, Juniper Optimum Care, Advanced Customer Support
Help support cases resolved as per SLAs and expedite/escalate critical issues
Proactively escalate and bring required expertise together for critical issues
Act as interlock between Customer and Juniper Professional Services, Advanced Services and Education Services
Coordinate and oversee all customer service delivery into the account
Early engagement regarding major projects for service requirements and risk management
Conduct periodic reviews with customer to review service delivery metrics
Establish customer specific operational status and reporting framework
Review and assess open software defects
Deliver proactive consulting services such as technical analysis and recommendations
Partner with customers in conducting periodic Juniper product health checks
Review and evaluate network plans and assist in planning new feature implementation
Engage with Juniper engineering teams to improve product quality issues
Document and maintain customer network solutions knowledge

Requirements:

Bachelor’s degree in electrical/electronic Engineering, Computer Science or equivalent
8+ years experience in designing, implementing, and solving technical problems of state-of-the-art Datacenter, IP/MPLS Networks
High exposure to network operations environment
Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
Expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
Experience working in large enterprises or Network service providers
ITIL Framework process knowledge
Experience with customer facing roles
Ability to operate independently, including management of priorities in unstructured environment

Nice to have:

MBA degree
Knowledge of newest technologies such as Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN & Wireless
Juniper product certifications (JNCIS/JNCIP/JNCIE)
Experience with automation
Amiable communication, interpersonal and social skills

What we offer:

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Additional Information:

Job Posted:
September 17, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Technical Service Advisor