Technical Service Advisor, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
Romania, Bucharest

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The role involves providing exceptional outcomes and remarkable customer experience through advanced technical services. Responsibilities include acting as a customer advocate, conducting periodic reviews on service delivery metrics, assisting customers with proactive consulting services, and partnering with customers to optimize network performance.

Job Responsibility:

Act as a customer advocate and be a single point of contact for the customer for all post-sales service needs
stay in alignment with the customer and accounts team concerning the services sales and delivery
help support cases resolved as per SLAs and expedite/escalate critical issues among technical support teams
proactively escalate and bring people with required expertise together to resolve critical and important issues
act as an interlock between Customer and Professional Services, Advanced Services, and Education Services
engage on major projects for service requirements, risk management, and expectation setting
conduct periodic reviews with the customer on service delivery metrics, SLA, and quality
establish a customer-specific operational status and reporting framework using ITIL
provide technical inputs to facilitate escalated problem resolution
assist the customer in making use of proactive consulting services such as technical analysis and recommendations
partner with customers in conducting periodic product health checks and configuration/design reviews
review and assess open software defects
evaluate and mitigate risks associated with deployment plans
assist in the planning of new feature implementation and product deployment
document and maintain customer network solutions knowledge
educate internal resources for a better support experience.

Requirements:

Experience with customer facing roles
bachelor's degree in electrical/electronic Engineering, Computer Science or equivalent
fluent in English and Italian
deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
knowledge and experience of the newest technologies such as Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN & Wireless is a plus
ITIL Framework process knowledge will be an added advantage
experience working in large enterprises, Network service providers
experience and desire to work on automation
strong communication, interpersonal, and social skills
Cisco/Arista/Aruba/Juniper product certifications or industry equivalents are helpful.

Nice to have:

Business degree such as MBA
knowledge and experience of the newest technologies such as Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN & Wireless
ITIL Framework process knowledge
experience working in large enterprises, Network service providers
experience and desire to work on automation
Cisco/Arista/Aruba/Juniper product certifications or industry equivalents.

What we offer:

Health & wellbeing
comprehensive suite of benefits for physical, financial, and emotional wellbeing
specific programs for personal and professional development
unconditional inclusion and flexibility to manage work and personal needs.

Additional Information:

Job Posted:
September 24, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Technical Service Advisor