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Technical Security Service Delivery Manager

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NTT DATA

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Location:
United Kingdom , Birmingham ▼

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

Join NTT DATA as a Technical Security Service Delivery Manager, where you will bridge the gap between customers and operational teams in a dynamic Security Operations Centre. With at least 10 years of experience in security service delivery, you will manage incidents, coordinate teams, and ensure compliance with SLAs. A Bachelor's degree in Computer Science or Information Technology is required, along with certifications like CISSP and GCIH. This full-time role offers flexible work options in a collaborative environment.

Job Responsibility:

  • Act as a bridge between the Customer and the Operational Delivery Teams
  • Act as a primary escalation point of contact to the customer
  • Coordinate the Security Operations, Incident Response Teams and other technical resources needed to troubleshoot major incidents to determine the affected/vulnerable systems, affected/vulnerable users
  • Identify any business areas impacted and coordinate communications with all relevant stakeholders as per Major Incident Management process
  • Coordinate the remediation and containment activities as advised by either the NTT DATA SOC or Incident Response Team
  • Oversee, support, and manage through to completion the investigative and remediation activities in conjunction with relevant support teams
  • Coordinate post incident investigation with relevant teams or third parties and document the appropriate report to be provided to the customer
  • Provide support and guidance to NTT DATA Delivery Teams and ensure compliance with the agreed Service Level Agreements (SLAs), quality standards, and client expectations
  • Document and present to the customer the weekly and/or monthly service review reports
  • Support Senior Service Delivery Manager in review of any service delivery processes and workflows, identifying areas for optimization and implementing best practices
  • Co-ordinate the running and reporting of a risk-based vulnerabilities management including: Scanning systems, networks, and applications to detect potential security weaknesses
  • Prioritize vulnerabilities based on their risk level, potential impact, and the criticality of the affected assets, ensuring that high-risk vulnerabilities are addressed first
  • Work with the Customer Business Owners to ensure they fully understand the risks, and can effectively coordinate the recommended remediation
  • Oversee the upkeeping of the intrusion detection system (IDS) and intrusion prevention system (IPS) signatures for customer’s security gateways and Firewalls

Requirements:

  • At least 10 years of experience in providing technical support and advice for a Security Operations Centre
  • Demonstrate in-depth knowledge of Security incident Management and Security Operations
  • Excellent communication and client relationship skills to interface with clients, stakeholders, and senior leadership
  • At least 5 years’ experience in providing Vulnerability Management Services
  • Demonstrable experience and knowledge in supporting and managing IDS & IPS technologies
  • Significant experience and ability to manage and lead in crisis situations, ensuring a swift and effective response
  • Demonstrable experience in leading and coordinating diverse teams effectively
  • A valid right to work in the UK
  • Have held UK SC clearance or be eligible for obtaining UK SC clearance
  • Excellent English writing skills for technical documents and improving processes (such as policies and reports)
  • Outstanding English verbal communication skills with the ability to explain things in a clear and non-technical way
  • Strong attention to detail and the ability to deliver high quality work
  • A relevant and recognised professional Security / Risk / Compliance certification supporting the role, such as CISSP, CICM, GCIH, etc.
  • Bachelor's degree in Computer Science or Information Technology
What we offer:
  • Range of tailored benefits that support your physical, emotional, and financial wellbeing
  • Continuous growth and development opportunities
  • Flexible work options

Additional Information:

Job Posted:
January 29, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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