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The Technical Security Implementation Manager is responsible for the onboarding function of new customers and existing customer data for a wide variety of both government and commercial clients. Data is onboarded from a variety of sources including on-premises equipment and public cloud technologies, including log data and network traffic from a range of computer networks, servers, and appliances.
Job Responsibility:
Onboarding Design/Architecture: Interpreting solution requirements to create and document an onboarding design in the form of customer facing high-level design documents, covering the high-level infrastructure architecture, proposed log source onboarding methods, and proposed security use cases. Production of capacity models reflecting into the design
Technical Implementation Management/Systems Integrator: Producing project initiation documents and socialising the design. Producing organisational level and detailed project plans and managing projects through to resolution and delivering into service with the SOC and support teams. Holding regular customer and internal project management calls with actions and issues. Documentation of operational procedures and obtaining customer contact/ escalation details for in-life service utilisation. Conducting acceptance into service meetings
Team Management: Managing the team’s ticket queue, task allocation for tickets and tasks required to onboard new customers and maintain/upgrade existing customers. Allocating tasks to team members and tracking their progress through to resolution
Service Validation: Testing and checking the work performed by the onboarding team, providing test reports for customers
Ongoing audit activities across all customer environments
Service Improvement: Researching and recommending new and useful operational improvements, to enable faster turnaround of new customers and existing customer upgrades
Working Relationships: Building and sustaining good working relationships with internal teams and customers
Requirements:
Understanding of cyber security and SIEM
Practical experience of at least 3 of the following products: Microsoft Sentinel, Sentinel data connectors, Azure Infrastructure, Azure Log Analytics, Entra ID, Microsoft Defender for Cloud, Microsoft Defender 365, Microsoft Office 365, AWS IAM, AWS SQS
Planning and organisational skills to deliver multiple concurrent time sensitive projects and meet deadlines
Ability to work under pressure whilst maintaining excellent internal and external communication
Experience to analyse customer requirements/statements of work and produce Project Initiation and technical architecture/design documentation
You must be willing to work with customers both face to face and remotely and have the confidence and skills to be a positive ambassador for e2e-assure
Nice to have:
Some experience with operational acceptance testing and introduction into service processes
Knowledge of public cloud platforms including Google Cloud Platform
Scripting skills, Python, Bash
Understanding of networking concepts and technologies such as firewalling, switching and routing
Logging technologies e.g Syslog NG SYSmon
Knowledge of Linux or Windows administration
Experience of SIEM tools, and vulnerability scanning toolsets
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