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Technical Sales & Support Representative

Australia, Truganina · Job Posted February 23, 2026
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Job Description

Technical Sales & Support Rep for Runva Winches in Truganina. Provide expert support, warranty management, sales processing & customer service.

Job Responsibility

  • Provide expert technical support and promptly resolve customer enquiries via phone and online channels
  • Manage warranty claims and returns efficiently according to company guidelines
  • Develop and maintain technical documentation and FAQs to enhance customer and internal support
  • Accurately process sales orders daily and assist with payments and sales reporting
  • Support the Sales Manager with sales initiatives and dealer/distributor engagement
  • Build strong customer relationships and deliver outstanding service at every touchpoint

Requirements

  • Strong mechanical aptitude with hands-on experience in mechanical products and installations
  • Excellent communication skills, both written and verbal
  • Skilled in writing effective technical documentation
  • Proficient in MS Office (Word, Excel)
  • Self-motivated with strong problem-solving abilities
  • Customer-focused and able to manage multiple priorities seamlessly
  • Ability to stand for extended periods
  • Capacity to handle and lift heavy products
  • Practical experience working with mechanical products
  • winch experience highly valued
  • Knowledge of the 4x4/4WD industry preferred
  • Experience in technical support, warranty management, and sales order processing is an advantage

Nice to have

  • Knowledge of the 4x4/4WD industry preferred
  • Experience in technical support, warranty management, and sales order processing is an advantage

What we offer

  • Staff discounts across the GPC Asia Pacific group of Companies
  • Private health insurance discounts
  • Employee assistance program
  • A highly safety conscious work environment
  • Parental leave top-up allowance
  • Paid volunteer leave allowing you to give back to your chosen charity/community organisation
  • Access to GPC’s exciting employee platform MOVE, unlocking amazing discounts at top retailers, business announcements, e-cards and our employee recognition program

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