Technical Sales Support Engineer Job at SIG Group (Neuhausen)

Senior Technical Support Engineer - Platinum Support

As a Senior Technical Support Engineer for our Platinum Support team, you will p...

Location

India , Bengaluru

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

Bachelor's degree in a technical field or equivalent practical experience
5+ years of experience in a technical support or network engineering role
Expert-level knowledge of TCP/IP and extensive experience with routing and switching protocols (e.g., OSPF, BGP)
In-depth experience with network security technologies including IPsec, SSL-VPN, NAT, and GRE
Proven ability to independently debug broad and complex networks with mixed media and protocols
Flexibility to work required shift hours, which may include afternoons, evenings, and weekends

Job Responsibility

Provide advanced post-sales technical support, including configuration and troubleshooting, to Platinum customers via phone, email, and web
Meet or exceed enhanced response time SLAs for mission-critical systems covered under the Platinum Support offering
Manage and own customer support cases from initial report to final resolution, ensuring timely follow-ups and comprehensive documentation
Apply expert fault isolation and root cause analysis methodologies to diagnose and resolve complex technical challenges in customer environments
Systematically reproduce customer issues and collaborate directly with Engineering and ETAC teams to qualify and resolve critical product bugs
Conduct multi-vendor troubleshooting to resolve issues in complex, integrated network and security environments
Author and publish Technical Support Bulletins and other technical documentation to the company's knowledge base
Proactively collaborate with Development, Sales, and Quality Assurance teams to enhance the customer experience and improve product documentation

Fulltime

Technical Sales Engineer - Upgrade Sales

As a Technical Sales Engineer for Upgrade Sales, you contribute to the growth of...

Location

Germany , Hamburg

Salary:

Not provided

Nordex Group

Expiration Date

Until further notice

Requirements

Degree in Engineering, Renewable Energy, or a related technical field
3–5 years of experience in technical sales, project management, or customer consulting, ideally in wind energy or renewables
Solid understanding of mechanical and electrical systems or IT and SCADA
knowledge of wind turbines is an advantage
Familiarity with process design, KPI tracking, and efficiency tools
Excellent communication and presentation skills with strong intercultural awareness
client‑facing experience is an asset
Proactive, solution‑oriented mindset with strong analytical and problem‑solving abilities
Ability to work cross‑functionally and internationally in a fast‑paced environment
Proficiency in MS Office

Job Responsibility

Provide technical consulting to customers and internal teams on suitable upgrade solutions
Prepare technical and commercial proposals tailored to customer requirements
Conduct needs analyses and develop upgrade concepts based on customer demands
Deliver product presentations and technical trainings for customers and internal stakeholders
Support upgrade projects from initial inquiry through implementation
Collaborate with Engineering, Product Management, and Service to ensure technical feasibility
Monitor market trends and customer needs to identify new business opportunities

What we offer

Flexible working hours
various working time models
up to 8 days of mobile work per month
80% subsidy for the public transportation ticket (Deutschlandticket)
€15 employer contribution for bike leasing
company pension scheme
option of occupational disability insurance
health days
company sports activities
office yoga

New

Sr. Technical Support Engineer, Strata, US Government

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital ...

Location

United States , Plano

Salary:

108800.00 - 176000.00 USD / Year

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

Minimum of 5 years of network security experience, with a preference for experience supporting government or public sector clients
Expertise in TCP/IP, advanced knowledge of LAN/WAN technologies, and general routing/switching
Understanding of packet flow across multiple OSI layers
Extensive experience troubleshooting Remote Access VPN solutions
Ability to independently debug broad, complex, and unique networks with mixed media and protocols
Proficiency with network troubleshooting tools
Consistently maintains rigorous case management practices, ensuring thorough documentation and timely updates
Experience interfacing with firewalls and firewall technology
Next-Generation Firewall (NGFW) experience preferred

Job Responsibility

Offer advanced-level technical assistance to our Public Sector customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their security infrastructure
Effectively communicate technical solutions to technical and executive stakeholders, fostering trust and credibility within government agencies and organizations
Provide tailored troubleshooting, configuration guidance, and best practices, with an understanding of government compliance and security requirements
Take ownership of support cases from initiation to resolution, ensuring meticulous documentation of all troubleshooting steps, timely updates, and comprehensive closure summaries in the ticketing system
Conduct multi-vendor troubleshooting on complex customer engagements, ensuring a seamless experience for public sector partners
Utilize fault isolation and root cause analysis skills to provide post-sales technical support, configuration, troubleshooting, and industry best practices to customers
Be a subject matter expert on core technologies of Palo Alto Networks product line, particularly in environments relevant to public sector customers
Identify product defects (code, environment) via lab replication using network simulation, lab automation, performance testing, and validation tools
File bug reports with the engineering team and develop test plans and best practices with Quality Assurance teams to improve overall software and hardware quality per release cycle
Author Technical Support Bulletins and technical documentation in the Knowledge Base for training materials, marketing collateral, manuals, and problem-solving guides

Fulltime

New

Sr. Technical Support Engineer

Are you passionate about driving customer success in the cybersecurity industry?...

Location

United States , Plano

Salary:

103400.00 - 167200.00 USD / Year

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

5+ years of progressive experience in network security or enterprise technical support engineering
BS in computer science, information technology, computer architecture, electrical engineering, mathematics, or related experience / equivalent military experience required
Deep understanding of packet flow across multiple OSI layers, along with advanced knowledge of networking operations (TCP and UDP, SNMP, IPv6, VLSM, CIDR, and NAT - Static, Dynamic, and PAT)
High proficiency with advanced network troubleshooting tools (e.g., Wireshark, tcpdump, GNS3)
Strong grasp of enterprise authentication and directory protocols (LDAP, TACACS+, Radius)
Excellent written and verbal communication skills
proven track record of clearly articulating technical issues to both technical and non-technical audiences, explaining technical impact in crisp business terms to executive and C-level stakeholders

Job Responsibility

Deliver expert-level technical assistance to customers, taking complete ownership of support cases including multi-vendor troubleshooting and fault isolation
Replicate customer network issues and validate configurations in a lab environment to expedite resolution
Leverage internal AI-powered diagnostic utilities, automated log analyzers, and machine learning tools to accelerate root-cause analysis, optimize multi-vendor troubleshooting workflows, and decrease time-to-resolution for complex network security events
Act as a designated advocate driving customer success
Understand unique implementations and business objectives to deliver tailored support, including structured weekly reviews, root cause analysis, upgrade planning, release assessments, and QBRs
Partner effectively with stakeholders beyond the immediate domain, engaging with cross-functional teams (Account, Sales, Engineering, QA) to address software defects, enhancements, and strategic customer requests
Author Technical Support Bulletins and troubleshooting guides to enhance internal and customer-facing resource repositories
Driving technical enablement by conducting screenings and onboarding new hires on technical/soft skills
Provide support that includes mandatory weekend, holiday shift work and on-call support

What we offer

restricted stock units
bonus

Fulltime

New

Technical Support Engineer Manager

With more than 45,000 employees and partners worldwide, the Customer Experience ...

Location

Romania , Bucharest

Salary:

199400.00 - 299200.00 RON / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of operational excellence, delivery management, account management, sales, or vendor management experience
OR 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience
OR equivalent experience
1+ year(s) of experience of managing people
English Language: confident in reading, writing and speaking
OR Fluent in German, French, Italian and confident in reading, writing and speaking English

Job Responsibility

People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people
Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks
Readiness: You ensure your team has the technical skills required to provide a great customer experience
Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings
You identify the right resources to implement automation or tools
Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience

Fulltime

Senior Technical Support Engineer

The Senior Technical Support Engineer at NTT DATA is responsible for ensuring cu...

Location

Kenya , Nairobi

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Degree in Information Technology, Information Systems, Computer Sciences, Telecommunication, or a related discipline
Advanced certification in Cisco, Microsoft Applications, Security, and Voice Solutions
Practical experience with large enterprise solutions such as SD‑WAN, MPLS, Network Security, Cisco, VC, and VOIP
3–4 years of experience in the IT industry, specifically in network infrastructure support and maintenance
Customer service skills and training with strong oral and written communication abilities
Excellent organizational skills

Job Responsibility

Proactively communicate any service related issues with partner clients
Ensure proactive service monitoring of all client services and identify upsell or cross sell opportunities to improve client experience
Resolve service problems by clarifying the customer’s complaint, determining the cause, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution
Manage, escalate, and drive satisfactory resolution of customers’ technical support, service, and infrastructure issues related to Internet Solutions services and technology
Identify, assess, and communicate clients’ needs to enhance satisfaction levels
Ensure 95% resolution of all customer issues for all SRs, with acknowledgment within 15 minutes
Ensure 90% of all incidents reported by customers are resolved within 3 hours and proactively managed
Provide day to day reports, identify risks for allocated clients, and assist other departments in resolving customer issues to support retention
Recommend potential services by collecting customer information and analyzing customer needs
Identify sales opportunities and upsell or cross sell IS products by proactively scoping technical solutions that address customer requirements and optimize value

Fulltime

Technical Support Engineer (Americas/EMEA - Remote)

We build software for Airbnbs to rent themselves, with a state-of-the-art produc...

Location

Salary:

Not provided

Hospitable

Expiration Date

Until further notice

Requirements

Product engineering experience with PHP and Laravel. You need to understand how systems are built. This could be from employment as an engineer, side projects with real users, or any experience where you've built and maintained a system that people use
Proven ability to think critically and troubleshoot complex issues—most problems won't be staring you directly in the face
A genuine willingness and eagerness to learn. You'll be humbled by the scale and complexity of what we've built, but you'll learn an enormous amount
Exceptional communication skills—especially written. We are a remote-first, fully distributed company. Most communication happens on Slack and Notion
Strong technical communication skills, with the ability to convey technical concepts to non-technical audiences
A customer-centric mindset and a passion for building tools that enable teams to deliver better user experiences

Job Responsibility

Design, build, and maintain internal tools using Laravel and Laravel Nova that directly impact the efficiency of our Customer Support team
Build Laravel endpoints and functionality that power our AI support tools (like Intercom Fin) to better resolve customer needs. You won't just be configuring UIs, you'll be writing real code
Develop systems and automated workflows that have impact across multiple teams
Create and update technical documentation and help articles to empower customers and support staff with self-service resources
Collaborate with customers and internal teams to diagnose and resolve complex technical issues that require critical thinking and investigation
Work closely with Product, Engineering, Sales and Customer Success teams to identify opportunities for tooling and automation improvements

What we offer

A supportive, radically transparent, and caring team environment, where you are trusted, not managed—and a culture that is focused on results and output
We also offer an extra incentive into our equity with RSUs (through our $HOST token), with a grant value of up to $48,402.00, to share in the long-term upside of the company
Separately, this role is eligible for up to an additional US$273,628.00 per year in Performance Share Units (PSUs). These PSUs do not vest over time and are granted only upon the achievement of clearly defined business performance targets. The size and payout of this award are directly tied to measurable outcomes and are intended to strongly align compensation with company impact
35 days off per year, encouraged (including self-serve public holidays) and parental leave
For US employees: healthcare (including EPO, PPO and HSA), 401(k)
Mental-health and emotional support with therapists on call through Slack by Spill
Earn virtual coins through our peer recognition platform and redeem them through gift cards, donations, or monetary rewards

Fulltime

Technical Support Engineer

Our support team thrives on tackling complex challenges with technical brillianc...

Location

Australia , Sydney

Salary:

Not provided

Aiven Deutschland GmbH

Expiration Date

Until further notice

Requirements

1+ years in technical support or systems engineering, preferably in a PaaS/SaaS or enterprise IT environment
Interest in learning and mastering the Aiven platform and the products we offer
Clear, concise, and effective verbal and written communication skills for interacting with global customers and colleagues
Ability to read and interpret logs and metrics as part of issue diagnosis
Good decision making skills, knowing when to escalate and what information to provide during escalations
A willingness to collaborate, learn and share knowledge from a diverse, high-performing team
Basic-level Linux and networking knowledge
Familiarity with AI tools (such as ChatGPT, Copilot, Claude Code or LLMs) to assist in writing scripts, summarizing technical logs, or explaining complex concepts
A natural curiosity for how software works and a persistent drive to solve technical puzzles
Experience with at least one of the public clouds such as: AWS, Google Cloud, Azure

Job Responsibility

Take ownership of customer issues through to resolution, communicating status transparently throughout
Learn and troubleshoot open-source technologies including PostgreSQL, MySQL, Kafka, and OpenSearch across AWS, Google Cloud, and Azure
Diagnose and resolve issues via our ticketing system, using a combination of technical documentation and both AI-assisted and non AI diagnostic tools to speed up resolution
Communicate with customers with clarity and empathy, ensuring they feel heard and informed throughout the resolution process
Troubleshoot and escalate complex technical issues to senior engineers and engage with internal teams like Operations, Security, Product and Sales
Research, reproduce and report product malfunctions using tools like Jira
Contribute to internal and external knowledge bases, documenting new solutions and AI-driven workflows
Work within agreed APAC shift patterns to ensure regional coverage across defined support hours

What we offer

Participate in Aiven’s equity plan
Balance work and life with our hybrid work policy
Choose the equipment you need to set yourself up for success
Use your Professional Development Plan budget for learning opportunities
Receive holistic wellbeing support through our global Employee Assistance Program
Inquire about our Global Time Off Commitment (Parental and Sick Leave, as well as Personal Time)
Enjoy country-specific benefits for our global cast

Fulltime

Select Country

Technical Sales Support Engineer

Job Responsibility

Requirements

What we offer

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