Technical Sales Support Engineer Job at SIG Group (Neuhausen)

Senior Technical Support Engineer - Platinum Support

As a Senior Technical Support Engineer for our Platinum Support team, you will p...

Location

India , Bengaluru

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

Bachelor's degree in a technical field or equivalent practical experience
5+ years of experience in a technical support or network engineering role
Expert-level knowledge of TCP/IP and extensive experience with routing and switching protocols (e.g., OSPF, BGP)
In-depth experience with network security technologies including IPsec, SSL-VPN, NAT, and GRE
Proven ability to independently debug broad and complex networks with mixed media and protocols
Flexibility to work required shift hours, which may include afternoons, evenings, and weekends

Job Responsibility

Provide advanced post-sales technical support, including configuration and troubleshooting, to Platinum customers via phone, email, and web
Meet or exceed enhanced response time SLAs for mission-critical systems covered under the Platinum Support offering
Manage and own customer support cases from initial report to final resolution, ensuring timely follow-ups and comprehensive documentation
Apply expert fault isolation and root cause analysis methodologies to diagnose and resolve complex technical challenges in customer environments
Systematically reproduce customer issues and collaborate directly with Engineering and ETAC teams to qualify and resolve critical product bugs
Conduct multi-vendor troubleshooting to resolve issues in complex, integrated network and security environments
Author and publish Technical Support Bulletins and other technical documentation to the company's knowledge base
Proactively collaborate with Development, Sales, and Quality Assurance teams to enhance the customer experience and improve product documentation

Fulltime

Technical Sales Engineer - Upgrade Sales

As a Technical Sales Engineer for Upgrade Sales, you contribute to the growth of...

Location

Germany , Hamburg

Salary:

Not provided

Nordex Group

Expiration Date

Until further notice

Requirements

Degree in Engineering, Renewable Energy, or a related technical field
3–5 years of experience in technical sales, project management, or customer consulting, ideally in wind energy or renewables
Solid understanding of mechanical and electrical systems or IT and SCADA
knowledge of wind turbines is an advantage
Familiarity with process design, KPI tracking, and efficiency tools
Excellent communication and presentation skills with strong intercultural awareness
client‑facing experience is an asset
Proactive, solution‑oriented mindset with strong analytical and problem‑solving abilities
Ability to work cross‑functionally and internationally in a fast‑paced environment
Proficiency in MS Office

Job Responsibility

Provide technical consulting to customers and internal teams on suitable upgrade solutions
Prepare technical and commercial proposals tailored to customer requirements
Conduct needs analyses and develop upgrade concepts based on customer demands
Deliver product presentations and technical trainings for customers and internal stakeholders
Support upgrade projects from initial inquiry through implementation
Collaborate with Engineering, Product Management, and Service to ensure technical feasibility
Monitor market trends and customer needs to identify new business opportunities

What we offer

Flexible working hours
various working time models
up to 8 days of mobile work per month
80% subsidy for the public transportation ticket (Deutschlandticket)
€15 employer contribution for bike leasing
company pension scheme
option of occupational disability insurance
health days
company sports activities
office yoga

Technical Support Engineer (Americas/EMEA - Remote)

We build software for Airbnbs to rent themselves, with a state-of-the-art produc...

Location

Salary:

Not provided

Hospitable

Expiration Date

Until further notice

Requirements

Product engineering experience with PHP and Laravel. You need to understand how systems are built. This could be from employment as an engineer, side projects with real users, or any experience where you've built and maintained a system that people use
Proven ability to think critically and troubleshoot complex issues—most problems won't be staring you directly in the face
A genuine willingness and eagerness to learn. You'll be humbled by the scale and complexity of what we've built, but you'll learn an enormous amount
Exceptional communication skills—especially written. We are a remote-first, fully distributed company. Most communication happens on Slack and Notion
Strong technical communication skills, with the ability to convey technical concepts to non-technical audiences
A customer-centric mindset and a passion for building tools that enable teams to deliver better user experiences

Job Responsibility

Design, build, and maintain internal tools using Laravel and Laravel Nova that directly impact the efficiency of our Customer Support team
Build Laravel endpoints and functionality that power our AI support tools (like Intercom Fin) to better resolve customer needs. You won't just be configuring UIs, you'll be writing real code
Develop systems and automated workflows that have impact across multiple teams
Create and update technical documentation and help articles to empower customers and support staff with self-service resources
Collaborate with customers and internal teams to diagnose and resolve complex technical issues that require critical thinking and investigation
Work closely with Product, Engineering, Sales and Customer Success teams to identify opportunities for tooling and automation improvements

What we offer

A supportive, radically transparent, and caring team environment, where you are trusted, not managed—and a culture that is focused on results and output
We also offer an extra incentive into our equity with RSUs (through our $HOST token), with a grant value of up to $48,402.00, to share in the long-term upside of the company
Separately, this role is eligible for up to an additional US$273,628.00 per year in Performance Share Units (PSUs). These PSUs do not vest over time and are granted only upon the achievement of clearly defined business performance targets. The size and payout of this award are directly tied to measurable outcomes and are intended to strongly align compensation with company impact
35 days off per year, encouraged (including self-serve public holidays) and parental leave
For US employees: healthcare (including EPO, PPO and HSA), 401(k)
Mental-health and emotional support with therapists on call through Slack by Spill
Earn virtual coins through our peer recognition platform and redeem them through gift cards, donations, or monetary rewards

Fulltime

Technical Support Engineer

Our support team thrives on tackling complex challenges with technical brillianc...

Location

Australia , Sydney

Salary:

Not provided

Aiven Deutschland GmbH

Expiration Date

Until further notice

Requirements

1+ years in technical support or systems engineering, preferably in a PaaS/SaaS or enterprise IT environment
Interest in learning and mastering the Aiven platform and the products we offer
Clear, concise, and effective verbal and written communication skills for interacting with global customers and colleagues
Ability to read and interpret logs and metrics as part of issue diagnosis
Good decision making skills, knowing when to escalate and what information to provide during escalations
A willingness to collaborate, learn and share knowledge from a diverse, high-performing team
Basic-level Linux and networking knowledge
Familiarity with AI tools (such as ChatGPT, Copilot, Claude Code or LLMs) to assist in writing scripts, summarizing technical logs, or explaining complex concepts
A natural curiosity for how software works and a persistent drive to solve technical puzzles
Experience with at least one of the public clouds such as: AWS, Google Cloud, Azure

Job Responsibility

Take ownership of customer issues through to resolution, communicating status transparently throughout
Learn and troubleshoot open-source technologies including PostgreSQL, MySQL, Kafka, and OpenSearch across AWS, Google Cloud, and Azure
Diagnose and resolve issues via our ticketing system, using a combination of technical documentation and both AI-assisted and non AI diagnostic tools to speed up resolution
Communicate with customers with clarity and empathy, ensuring they feel heard and informed throughout the resolution process
Troubleshoot and escalate complex technical issues to senior engineers and engage with internal teams like Operations, Security, Product and Sales
Research, reproduce and report product malfunctions using tools like Jira
Contribute to internal and external knowledge bases, documenting new solutions and AI-driven workflows
Work within agreed APAC shift patterns to ensure regional coverage across defined support hours

What we offer

Participate in Aiven’s equity plan
Balance work and life with our hybrid work policy
Choose the equipment you need to set yourself up for success
Use your Professional Development Plan budget for learning opportunities
Receive holistic wellbeing support through our global Employee Assistance Program
Inquire about our Global Time Off Commitment (Parental and Sick Leave, as well as Personal Time)
Enjoy country-specific benefits for our global cast

Fulltime

Senior Technical Support Engineer- Focused Services

Join our team as a dynamic Technical Support Engineer, driving customer success ...

Location

India , Bengaluru

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

Minimum of 5 years of network security experience
BS in computer science, information technology, computer architecture, electrical engineering, mathematics, or related experience or equivalent military experience required
Expertise in TCP/IP, LAN/WAN technologies, routing protocols (e.g, BGP, OSPF, EIGRP), and branch/center architectures
Extensive experience with troubleshooting Remote Access VPN solutions including IPSEC, PKI & SSL technologies
Ability to independently debug complex networks with an advanced understanding of packet flow across multiple OSI layers
In-depth knowledge of networking operations (TCP/UDP, SNMP, IPv6, VLSM, CIDR, NAT) and authentication protocols (LDAP, TACACS+, Radius)
Proficiency with network troubleshooting tools such as Wireshark and GNS3
Excellent written and verbal communication skills, with a proven track record of communicating technical concepts to diverse audiences, including C-level executives
Willingness to work outside of normal business hours as business needs dictate

Job Responsibility

Deliver expert-level technical assistance to top-tier customers, ensuring timely resolution of complex security issues through in-depth troubleshooting, configuration guidance, and best practice implementation
Take complete ownership of support cases from initiation to resolution, including multi-vendor troubleshooting, fault isolation, and root cause analysis, while ensuring meticulous documentation and timely updates in the ticketing system
Act as a trusted advisor, effectively communicating technical solutions to both technical and executive stakeholders to foster trust and credibility
Collaborate closely with cross-functional teams—including Account, Sales, and Marketing—to drive a seamless and positive customer experience while proactively addressing critical challenges
Drive continuous customer engagement through Quarterly Business Reviews (QBRs) and Account Case Reviews, providing tailored recommendations, release planning, and proactive risk mitigation strategies to enhance security posture
Serve as a subject matter expert on Palo Alto Networks' core technologies, identifying product defects through lab replication, network simulation, and performance testing
Work with Engineering and QA teams to file bug reports, develop test plans, and improve software and hardware quality with each release cycle
Facilitate hiring and onboarding by conducting technical screenings, training new hires on technical and soft skills, and ensuring readiness through process and tools training
Contribute to the organization’s knowledge base by authoring Technical Support Bulletins, training materials, and troubleshooting guides to enhance internal and customer-facing resources
Provide rapid, high-quality support in high-pressure situations, traveling to customer sites to expedite critical issue resolution

Fulltime

Technical Sales Engineer

Are you an engineer with a passion for sales and a deep understanding of the pha...

Location

India , Pune

Salary:

Not provided

Randstad

Expiration Date

July 20, 2026

Requirements

Bachelor's degree in Engineering (Process, Chemical, Biochemical, or Biotech preferred) or a related Science field
Post-graduate degree in Process, Chemical, Biochemistry, or Biotechnology is required
Proven experience in sales, particularly within the pharmaceutical or biotechnology industries
Preferred experience with filtration systems, WFI (Water for Injection), pharma plant processes, Process Systems, TFF (Tangential Flow Filtration), sterile equipment, pharma machinery OEMs, or Single Use Technologies
Comfortable discussing and explaining pharma/biotech product specifics, process validation, P&IDs, and utilities
Excellent written and oral communication skills are essential
Proficiency in working with client personas including Pharma/Biotech End Users, Engineering Consultants, Project Managers, and Purchase Managers

Job Responsibility

Promote and sell a comprehensive range of pharmaceutical and biotechnology filtration products
Identify potential customers and develop strategic approaches to attract new business within the pharma and biotech sectors
Maintain in-depth knowledge of our products and stay current with industry trends, including process validation, P&IDs, and utility discussions
Provide expert technical support and engaging product demonstrations to potential and current customers
Clearly communicate product benefits and features to a diverse clientele, including End Users, Engineering Consultants, Project Managers, and Purchasing Managers
Cultivate and maintain strong relationships with existing clients while actively establishing new connections
Collaborate closely with the product development team to stay informed about new product features and advancements
Prepare detailed sales reports and consistently meet or exceed sales targets
Represent the company at industry conferences, seminars, and networking events
Gather and provide valuable feedback to the company regarding market trends, product issues, and customer concerns

Fulltime

Technical Sales Engineer

Alfa Laval is looking for a Technical Sales Engineer. The role sits within the E...

Location

United Kingdom , Camberley

Salary:

Not provided

Alfa Laval

Expiration Date

Until further notice

Requirements

Degree or equivalent in Engineering
Sales and/or business training or experience (desirable)
Experience from process or energy industry and/or thermal and separation product technologies (desirable)

Job Responsibility

Delivering designs, technical support and quotations for the assigned market and/or product areas
Actively follow-up leads, opportunities and quotations assigned to you
Capture market, customer and competitor insights in order to contribute to the BU Process business plan
Develop, communicate transparently and follow-up on your own sales funnel
Use and keep OneCRM up to date
Actively contribute to the team development and team spirit of BU Energy Process
Being a good collaborator with Customer Service, Service sales and Service operations organisations

What we offer

Holiday entitlement of 25 days + Bank holidays
Simply Health – Health cash plan available to enter worth over £2500 annually
Life Assurance – 4X annual salary when you remain in the pension
Training and Career Development potential
Cycle to work scheme
Tech scheme benefit
Hybrid working, 3 in office and 2 from home

Fulltime

Senior Technical Support Engineer

The Senior Technical Support Engineer at NTT DATA is responsible for ensuring cu...

Location

Kenya , Nairobi

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Degree in Information Technology, Information Systems, Computer Sciences, Telecommunication, or a related discipline
Advanced certification in Cisco, Microsoft Applications, Security, and Voice Solutions
Practical experience with large enterprise solutions such as SD‑WAN, MPLS, Network Security, Cisco, VC, and VOIP
3–4 years of experience in the IT industry, specifically in network infrastructure support and maintenance
Customer service skills and training with strong oral and written communication abilities
Excellent organizational skills

Job Responsibility

Proactively communicate any service related issues with partner clients
Ensure proactive service monitoring of all client services and identify upsell or cross sell opportunities to improve client experience
Resolve service problems by clarifying the customer’s complaint, determining the cause, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution
Manage, escalate, and drive satisfactory resolution of customers’ technical support, service, and infrastructure issues related to Internet Solutions services and technology
Identify, assess, and communicate clients’ needs to enhance satisfaction levels
Ensure 95% resolution of all customer issues for all SRs, with acknowledgment within 15 minutes
Ensure 90% of all incidents reported by customers are resolved within 3 hours and proactively managed
Provide day to day reports, identify risks for allocated clients, and assist other departments in resolving customer issues to support retention
Recommend potential services by collecting customer information and analyzing customer needs
Identify sales opportunities and upsell or cross sell IS products by proactively scoping technical solutions that address customer requirements and optimize value

Fulltime

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Technical Sales Support Engineer

Job Responsibility

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