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We are looking for an experienced Technical Sales Specialst for the McHale products in the field, providing the highest quality technical support, hands-on service and expert guidance to our customers and dealers. This role is ideal for someone who understands the importance of strong customer relationships and has proven experience in product demonstration and aftermarket service support.
Job Responsibility:
Deliver field support for McHale balers, wrappers, and related machinery, including but not limited to diagnostics, troubleshooting, and repairs on McHale Machinery
Conduct product demonstrations and equipment walkarounds at farms, shows, and events
Address customer questions with high-level product knowledge and service skills
Build lasting customer relationships through responsiveness, knowledge, and service skills
Collaborate with the dealer sales teams to grow and retain the customer base
Track and manage parts requirements and inventory needs related to McHale Equipment
Travel as needed to support equipment set up, troubleshooting, and customer safety education
Oversee the service team and guide the assembly of McHale Equipment
Complete service reports, documentation and communicate findings to the service team
Always represent the company professionally and uphold customer service standards
Requirements:
5+ years of experience with the McHale Equipment (sales, service or technical support)
Factory training from McHale
Proven track record in customer service, training and technical demonstrations
Familiarity with agricultural shows and dealer support events
Valid drivers license
Strong understanding of competitor equipment and market positioning
Excellent communication skills and interpersonal skills
Ability to troubleshoot mechanical and hydraulic systems
Strong presentation skills for demos and customer education
High level of organization
Comfortable handling in-person, phone, and email communication
Skilled at resolving complaints and recommending effective solutions
What we offer:
Competitive hourly wage with possibility of overtime
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