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flydocs is an asset management solution provider with the aviation industry’s most comprehensive solution for creating value out of aircraft maintenance data. We offer the tools and expertise that allow all industry stakeholders to drive sustainable innovation to help build the future of the commercial aviation asset lifecycle. Recognised as a global leader in digital records management, we were founded in 2007 and are 100% owned by Lufthansa Technik.
Job Responsibility:
Oversee technical records project delivery across multiple clients, ensuring customer excellence, operational efficiency, and revenue growth
Lead and optimize team performance, foster a collaborative, high-performing environment, and strategically allocate resources to meet project priorities
Drive continuous process improvements to enhance efficiency, compliance, and overall project excellence
Plan, prioritize, and manage project workloads across multiple clients, ensuring seamless execution and alignment with business goals
Ensure project delivery meets or exceeds customer expectations in quality, speed, and reliability within defined parameters
Strategically allocate resources by leveraging the right expertise and capabilities across teams to effectively achieve project priorities
Drive continuous improvement by evaluating team performance and embedding best practices across operations
Evaluate internal processes and systems to ensure operational effectiveness, collaborating with training, quality, and product innovation teams to drive continuous improvement
Foster seamless collaboration with Engineering Services VP, Tech Managers, Reporting Team Leads, and Finance/Sales/CSM to align client priorities with business objectives and deliverables
Develop and mentor a high-performing team through continuous learning and professional growth opportunities
Foster collaboration and open communication through regular team engagements, ensuring alignment and operational efficiency
Set clear goals, performance expectations, and accountability measures to drive continuous improvement
Lead recruitment and talent development strategies to align with company growth and ensure the right expertise within the team
Implement structured feedback processes, including performance reviews and goal setting, to enhance employee experience and productivity
Address performance challenges through coaching and corrective actions to maintain a high-performance culture
Ensure successful delivery of all contracted projects in alignment with forecasted revenue targets
Oversee resource allocation and optimize team efficiency to maximize billable hours and project profitability
Prepare and publish a monthly project report to the Engineering Services VP, highlighting key milestones, status updates, accomplishments, risks, and issues
Ensure the accuracy of the project resource demand plan in alignment with revenue targets and business objectives
Requirements:
8+ years of experience in aviation technical records and asset management, including 3+ years in a managerial role
Expertise in aircraft asset lifecycle management, covering lease agreements, redelivery processes, audits, and regulatory compliance
Proven ability to lead cross-functional teams, prioritize tasks, and manage multiple projects while ensuring compliance with aviation regulations
Strong experience in customer interactions, negotiations, and stakeholder management
Bachelor's degree in Aeronautical/Aerospace/Aircraft Maintenance Engineering (preferable)
Expertise in aircraft technical records, maintenance programs, airworthiness compliance, and transitions
Good knowledge of M&E systems like AMOS, Trax, Maintenix, and OASES
Experience with flydocs or similar digital records management systems preferred
Strong knowledge of EASA, FAA, and ICAO regulations for lease transitions and audits
Skilled in aircraft data migration, audits, and end-of-lease documentation management
Strong leadership in mentoring and developing high-performing technical records teams
Expertise in performance management, KPI setting, and workforce planning
Experienced in change management, process optimization, and system enhancements
Strong analytical and problem-solving skills to manage complex negotiations and technical disputes
Proven experience in budgeting, resource allocation, and cost control to enhance efficiency and profitability
Customer-centric approach with the ability to foster relationships with global clients, regulatory bodies, and industry stakeholders
Effective communication, decisive leadership, problem-solving, and conflict resolution
Strong delegation, innovation, negotiation, and team collaboration
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