Technical Quality Specialist Jobs

Figma

Location:
United States, San Francisco ▼
New York

Category:
IT - Administration

Contract Type:
Not provided

Salary:

43.80 - 77.90 USD / Hour

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Job Description:

As a Technical Quality Specialist on the Product Support team, you will be responsible for troubleshooting complex bugs and working closely with internal teams to elevate the Figma experience for all customers. You will deliver the kind of experiences that build trust throughout the Figma community, from customers to key internal partners such as Product and Engineering.

Job Responsibility:

Develop expertise in Figma's products and customer journeys to accurately diagnose sophisticated bugs
Interact with Figma customers daily via support channels such as chat, email, or video calls, taking ownership over complex problems
Contribute to social support efforts by engaging with customers and users on social media and community platforms
Own end-to-end troubleshooting of complex technical issues as the primary point of contact, partnering with Engineering and Product to report bugs, drive resolution, and maintain clear, proactive communication
Adapt to supporting customers across multiple products, including assisting with billing and account management issues as needed
Maintain schedule flexibility, including occasional weekend or holiday coverage, to support customers globally
Recommend tooling and process improvements to enhance with how the team manages to diagnoses bugs
Collaborate cross-functionally as a subject matter expert to help develop customer-facing and internal documentation, including training materials
Act as the voice of the customer by identifying trends and communicating insights to our Product and Engineering teams to advocate for bug fixes, tooling and process improvements, and feature enhancements

Requirements:

4+ years of experience working in a QA or Support environment for a technical SaaS product
Experience collaborating closely with Engineering and Product teams
Troubleshooting and debugging experience across multiple platforms (Mac, Windows, iOS, and Android)
Consultative communication skills with the ability to tailor a message for your audience
Resilience and adaptability, motivated by experimentation, building, and collaborating

Nice to have:

Experience working with design tools like Figma, Adobe Suite, Sketch, Framer
Ability to read and write Spanish, Portuguese, Japanese, Korean, German, or French

What we offer:

equity
health, dental & vision benefits
retirement with company contribution
parental leave & reproductive or family planning support
mental health & wellness benefits
generous PTO
company recharge days
a learning & development stipend
a work from home stipend
cell phone reimbursement
annual bonus plan for eligible non-sales roles

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Technical Quality Specialist