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Technical Publications, Sales and Customer Service Analyst

bombardier.com Logo

Bombardier

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Location:
Canada , Dorval

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Responsibility:

  • Develop, lead and implement strategic initiatives to drive sales and continuously hit and exceed objectives
  • Coordinate sales effort with team members and various stakeholders
  • Solicit our customers to offer business solution appropriate to their needs
  • Ensure account management and coordination of key customer accounts under existing contract
  • Provide account management and coordination of key customer accounts and contracts
  • Maintain client records and data integrity in the subscription management system in place
  • Develop methods and strategies for assessing large amounts of data cleansing and data integrity
  • Prepare daily, weekly, monthly, quarterly, and annual sales reviews
  • Provide customized reports and recommendations supporting ongoing business decisions or initiatives
  • Perform needs analysis of existing/potential customers
  • Establish and maintain positive customer relationships in order to provide excellent customer service
  • Ensure detailed project planning and control including: Developing and maintaining a detailed project plan
  • Ensuring all project deliverables are delivered according to the budget and timeline committed upon
  • Recording and managing project risks and issues, escalating where necessary
  • Managing project scope, through the project change control process
  • Monitoring and reporting on project progress and performance to the necessary Project Governance meetings and Steering Committees

Requirements:

  • Proficient with Microsoft Office suite (Word, Excel, PowerPoint, Access and Project)
  • Familiar with the usage of SAP, Salesforce and sales forecasting and subscription management systems/software
  • Technical or University diploma and experience as a sales representative
  • Bilingual (French and English)
  • Organized and manage time efficiently, while working toward aggressive deadlines
  • Excellent interpersonal, communication, and presentation skills
  • Team player
  • Work independently with little supervision and make sound decisions
  • Demonstrated ability to think both analytically and creatively
  • Innovative and have entrepreneurial skills
  • Detail oriented

Nice to have:

  • Experience in sales by solicitation, telephone or other
  • Strong customer service experience
What we offer:
  • Insurance plans (Dental, medical, life insurance, disability, and more)
  • Competitive base salary
  • Retirement savings plan
  • Employee Assistance Program
  • Tele Health Program

Additional Information:

Job Posted:
December 27, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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