Technical Publication Engineer Job at Morson Talent (Hampshire)

Technical Publication Specialist

Aviya has openings for Technical Publication Specialists in Mississauga, Ontario...

Location

Canada , Mississauga; Longueil

Salary:

65000.00 - 100000.00 CAD / Year

aviya

Expiration Date

Until further notice

Requirements

College degree in design and drafting or, AME certification
Must be able to obtain CGD clearance in Canada
Sound gas turbine engine knowledge
Strong verbal and written communication skills and ability to work collaboratively
Solid computer skills (MS Suite and 3D/2D CAD software)
Detail-oriented and ability to meet deadlines

Job Responsibility

Collaborate with cross-functional teams to gather technical information and specifications for company products’ maintenance and overhaul manuals
Translate complex technical information into clear, concise, and user-friendly documentation for various audiences
Create and include technical illustrations, diagrams, and schematics to improve understanding of maintenance and overhaul procedures
Ensure all documentation meets regulatory requirements, company guidelines, and safety standards
Conduct usability testing and collect feedback from end-users to improve the quality and effectiveness of manuals
Manage multiple projects, meet deadlines, and maintain high accuracy standards

Senior Technical Engineer

Are you a seasoned Transportation Engineer looking to make a tangible impact on ...

Location

United States , Mesa

Salary:

Not provided

EPS Group

Expiration Date

Until further notice

Requirements

Professional Engineering (PE) License is required
Bachelor's or master’s degree in civil engineering or a related field
12-15 years of experience in planning and/or final design projects
Professional knowledge and experience with Civil 3D, Open Roads Designer, and Bluebeam are essential
Demonstrated ability to manage projects under $200k independently
Strong oral and written communication skills
Ability to serve as an expert witness if required

Job Responsibility

Oversee specialty transportation projects and provide in-depth knowledge of federal, state, and local regulations related to DOT standards
Responsible for all project deliverables, including the review, approval, and stamping of final plan sets for quality assurance and control
Provide direction and coordination to less experienced engineers, PEs, EITs, and designers, fostering a culture of learning and growth
Conduct market research on new technologies and best practices in roadway design to lead knowledge sharing and create new standards and workflows
Lead advanced project pursuits and interviews and perform due diligence and feasibility studies for prospective projects
Prepare technical reports such as hydraulic and utility reports and represent the firm at public agency and project team meetings

What we offer

Competitive salary with discretionary bonuses
Health, life, dental, and vision insurance
401(k) retirement plan
Paid Time Off (PTO), paid holidays, and bereavement leave
Opportunities for professional development, community involvement, and innovation time are built into your utilization goals

Fulltime

Technical Engineer

The Technical Engineer ensures high customer satisfaction and reduces tech suppo...

Location

United States , Columbia

Salary:

Not provided

Data Processing Solutions

Expiration Date

Until further notice

Requirements

Skills to diagnose and effectively troubleshoot technical issues
Proficiency with information technology regarding both hardware and software, and in depth knowledge of Microsoft server and desktop operating systems
Ability to support virtualization services of VMware and Microsoft Hyper-V
Ability to support the Azure and AWS Cloud Platforms
Self-motivated with the ability to multi-task and adapt quickly to change
Ability to work in a team and communicate effectively
Service awareness of all organization’s key IT services for which support is being provided
Understanding of support tools, techniques, and how technology is used to provide IT services
Typing skills to ensure quick and accurate entry of service request details
Understanding of processes within ConnectWise

Job Responsibility

Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages
Support relating to issues relating to technical issues involving Microsoft’s core business applications, as well as virtual environment built on Citrix, Microsoft, and VMware
System documentation to include system reviews, audits and customer alignment
Maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review
Maintain specific knowledge of the customer and how IT relates to their business strategy and goals
Participate in creating and maintaining DPS corporate best practices
Administrative documentation to include accurate time and work detail recording
Document internal processes and procedures related to duties and responsibilities
Escalate service or project issues that cannot be completed within agreed service levels
Design and implementation at the network level: WAN and LAN connectivity, routers, firewalls, and security

What we offer

Competitive salary based on experience and qualifications
Excellent benefits
Fun working environment and culture

Fulltime

Defence Technical Publication Specialist

Morson Talent is currently seeking a Chinook Technical Publications Specialist t...

Location

United Kingdom , Gosport

Salary:

Not provided

Morson Talent

Expiration Date

Until further notice

Requirements

Leadership & Team Management: Proven ability to lead and mentor a technical publications team
Customer Engagement & Communication: Strong interpersonal and communication skills to effectively collaborate with the MoD and other stakeholders
Project & Program Management: Expertise in developing support requirements, cost estimates, master schedules, and program implementation plans
Technical Publications Expertise: Deep knowledge of technical documentation processes, standards, and quality management systems
Attention to Detail & Quality Assurance: Ability to review and edit technical publications for grammar, format, style, clarity, and technical accuracy
Standards Development & Process Improvement: Experience contributing to the development of new job practices, documentation standards, and continuous improvement initiatives
Problem Solving & Innovation: Capacity to develop innovative solutions to complex problems
Subject Matter Expertise: Recognized authority in technical publications
Change & Configuration Management: Skilled in managing engineering change proposals and assessing their impact on product support and documentation
Digital Tools & Data Management: Familiarity with digital publishing tools, data management systems, and cloud-based delivery platforms is advantageous

Job Responsibility

Lead in establishing support requirements, costs, technical objectives, definitions, statement of work break-down, reports, master schedule, program implementation and integration plans
Lead in the creation of estimates in support of proposal activities and research and development efforts
Monitor process development and coordination of activities to ensure technical data and procedures are documented and current
Create and lead presentations, status reviews, and monitor execution of support programs
Review program and engineering change proposals and assess product support impact
Contribute to the development of new job practices, techniques and standards
Develop solutions to complex problems that require ingenuity and innovation
Serve as subject matter expert to management and special external spokesperson for the organisation on major matters pertaining to its policies, plans and objectives
Lead the Publications team and supporting them on their day to day execution of the CH-47 Chinook publication deliverables to meet the contract requirements
Lead the CH-47 Chinook publications team to ensure First Time Quality is applied to all publication updates and that they comply with quality management system requirements

Sr. Technical Support Engineer, Strata, US Government

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital ...

Location

United States , Plano

Salary:

108800.00 - 176000.00 USD / Year

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

Minimum of 5 years of network security experience, with a preference for experience supporting government or public sector clients
Expertise in TCP/IP, advanced knowledge of LAN/WAN technologies, and general routing/switching
Understanding of packet flow across multiple OSI layers
Extensive experience troubleshooting Remote Access VPN solutions
Ability to independently debug broad, complex, and unique networks with mixed media and protocols
Proficiency with network troubleshooting tools
Consistently maintains rigorous case management practices, ensuring thorough documentation and timely updates
Experience interfacing with firewalls and firewall technology
Next-Generation Firewall (NGFW) experience preferred

Job Responsibility

Offer advanced-level technical assistance to our Public Sector customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their security infrastructure
Effectively communicate technical solutions to technical and executive stakeholders, fostering trust and credibility within government agencies and organizations
Provide tailored troubleshooting, configuration guidance, and best practices, with an understanding of government compliance and security requirements
Take ownership of support cases from initiation to resolution, ensuring meticulous documentation of all troubleshooting steps, timely updates, and comprehensive closure summaries in the ticketing system
Conduct multi-vendor troubleshooting on complex customer engagements, ensuring a seamless experience for public sector partners
Utilize fault isolation and root cause analysis skills to provide post-sales technical support, configuration, troubleshooting, and industry best practices to customers
Be a subject matter expert on core technologies of Palo Alto Networks product line, particularly in environments relevant to public sector customers
Identify product defects (code, environment) via lab replication using network simulation, lab automation, performance testing, and validation tools
File bug reports with the engineering team and develop test plans and best practices with Quality Assurance teams to improve overall software and hardware quality per release cycle
Author Technical Support Bulletins and technical documentation in the Knowledge Base for training materials, marketing collateral, manuals, and problem-solving guides

Fulltime

Sr. Technical Support Engineer

Location

United States , Plano

Salary:

108800.00 - 176000.00 USD / Year

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

U.S. citizenship is required
Minimum of 5 years of network security experience
Expertise in TCP/IP, advanced knowledge of LAN/WAN technologies, and general routing/switching
Understanding of packet flow across multiple OSI layers
Extensive experience troubleshooting Remote Access VPN solutions
Ability to independently debug broad, complex, and unique networks with mixed media and protocols
Proficiency with network troubleshooting tools
Consistently maintains rigorous case management practices, ensuring thorough documentation and timely updates
Experience interfacing with firewalls and firewall technology.

Job Responsibility

Offer advanced-level technical assistance to our Public Sector customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their security infrastructure
Effectively communicate technical solutions to technical and executive stakeholders, fostering trust and credibility within government agencies and organizations
Provide tailored troubleshooting, configuration guidance, and best practices, with an understanding of government compliance and security requirements
Take ownership of support cases from initiation to resolution, ensuring meticulous documentation of all troubleshooting steps, timely updates, and comprehensive closure summaries in the ticketing system
Conduct multi-vendor troubleshooting on complex customer engagements, ensuring a seamless experience for public sector partners
Utilize fault isolation and root cause analysis skills to provide post-sales technical support, configuration, troubleshooting, and industry best practices to customers
Be a subject matter expert on core technologies of Palo Alto Networks product line, particularly in environments relevant to public sector customers
Identify product defects (code, environment) via lab replication using network simulation, lab automation, performance testing, and validation tools
File bug reports with the engineering team and develop test plans and best practices with Quality Assurance teams to improve overall software and hardware quality per release cycle
Author Technical Support Bulletins and technical documentation in the Knowledge Base for training materials, marketing collateral, manuals, and problem-solving guides

Fulltime

Technical Support Engineer

We’re a global team of over 400 people, working together to push the boundaries ...

Location

New Zealand

Salary:

Not provided

Aiven Deutschland GmbH

Expiration Date

Until further notice

Requirements

1+ years in technical support or systems engineering, preferably in a PaaS/SaaS or enterprise IT environment, bonus points if you have familiarity with any of the technologies offered by Aiven
Interest in learning and mastering the Aiven platform and the products we offer
Clear, concise, and effective verbal and written communication skills for interacting with global customers and colleagues
Ability to read and interpret logs and metrics as part of issue diagnosis
Good decision making skills, knowing when to escalate and what information to provide during escalations
A willingness to collaborate, learn and share knowledge from a diverse, high-performing team
Basic-level Linux and networking knowledge (we use Fedora as our work development environment and the Linux command line is our best friend!)
Familiarity with AI tools (such as ChatGPT, Copilot, Claude Code or LLMs) to assist in writing scripts, summarizing technical logs, or explaining complex concepts
A natural curiosity for how software works and a persistent drive to solve technical puzzles
Experience with at least one of the public clouds such as: AWS, Google Cloud, Azure

Job Responsibility

Take ownership of customer issues through to resolution, communicating status transparently throughout
Learn and troubleshoot open-source technologies including PostgreSQL, MySQL, Kafka, and OpenSearch across AWS, Google Cloud, and Azure
Diagnose and resolve issues via our ticketing system, using a combination of technical documentation and both AI-assisted and non AI diagnostic tools to speed up resolution
Communicate with customers with clarity and empathy, ensuring they feel heard and informed throughout the resolution process
Troubleshoot and escalate complex technical issues to senior engineers and engage with internal teams like Operations, Security, Product and Sales
Research, reproduce and report product malfunctions using tools like Jira
Contribute to internal and external knowledge bases, documenting new solutions and AI-driven workflows
Work within agreed APAC shift patterns to ensure regional coverage across defined support hours

What we offer

Participate in Aiven's equity plan
Balance work and life with our hybrid work policy
Choose the equipment you need to set yourself up for success
Use your Professional Development Plan budget for learning opportunities
Receive holistic wellbeing support through our global Employee Assistance Program
Inquire about our Global Time Off Commitment (Parental and Sick Leave, as well as Personal Time)
Enjoy country-specific benefits for our global cast

Fulltime

Technical Support Engineer

Our support team thrives on tackling complex challenges with technical brillianc...

Location

Australia , Sydney

Salary:

Not provided

Aiven Deutschland GmbH

Expiration Date

Until further notice

Requirements

1+ years in technical support or systems engineering, preferably in a PaaS/SaaS or enterprise IT environment
Interest in learning and mastering the Aiven platform and the products we offer
Clear, concise, and effective verbal and written communication skills for interacting with global customers and colleagues
Ability to read and interpret logs and metrics as part of issue diagnosis
Good decision making skills, knowing when to escalate and what information to provide during escalations
A willingness to collaborate, learn and share knowledge from a diverse, high-performing team
Basic-level Linux and networking knowledge
Familiarity with AI tools (such as ChatGPT, Copilot, Claude Code or LLMs) to assist in writing scripts, summarizing technical logs, or explaining complex concepts
A natural curiosity for how software works and a persistent drive to solve technical puzzles
Experience with at least one of the public clouds such as: AWS, Google Cloud, Azure

Job Responsibility

Take ownership of customer issues through to resolution, communicating status transparently throughout
Learn and troubleshoot open-source technologies including PostgreSQL, MySQL, Kafka, and OpenSearch across AWS, Google Cloud, and Azure
Diagnose and resolve issues via our ticketing system, using a combination of technical documentation and both AI-assisted and non AI diagnostic tools to speed up resolution
Communicate with customers with clarity and empathy, ensuring they feel heard and informed throughout the resolution process
Troubleshoot and escalate complex technical issues to senior engineers and engage with internal teams like Operations, Security, Product and Sales
Research, reproduce and report product malfunctions using tools like Jira
Contribute to internal and external knowledge bases, documenting new solutions and AI-driven workflows
Work within agreed APAC shift patterns to ensure regional coverage across defined support hours

What we offer

Participate in Aiven’s equity plan
Balance work and life with our hybrid work policy
Choose the equipment you need to set yourself up for success
Use your Professional Development Plan budget for learning opportunities
Receive holistic wellbeing support through our global Employee Assistance Program
Inquire about our Global Time Off Commitment (Parental and Sick Leave, as well as Personal Time)
Enjoy country-specific benefits for our global cast

Fulltime

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Technical Publication Engineer

Job Description

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