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DAS/Office of Information Technology/Enterprise Shared Solutions is seeking an experienced resource to provide Project, Release, Operations, and Organizational Change Management (OCM) duties for the eLicense service area. This position will play a crucial role in advancing and growing the enterprise eLicense service area. The ideal candidate must possess a strong background in Project Management, Software Development Life Cycle processes (Agile, Waterfall, etc.), Organizational Change Management (OCM), vendor relationship management.
Job Responsibility:
Project Management and Reporting
Operations Management
Release Management
Customer Relationship Management
Provide Project, Release, Operations, and Organizational Change Management (OCM) duties for the eLicense service area
Play a crucial role in advancing and growing the enterprise eLicense service area
Requirements:
Plan, organize, prioritize, and manage multiple work efforts
Develop project plans and schedules
Identify key milestones and deliverables
Develop and update project artifacts
Triage, prioritize, and assign incoming incident/requests
Manage incident/request backlog
Develop Key Performance Indicators
Review Managed Service Provider status reports
Monitor and track SLA metrics and performance
Work with Managed Service Provider to scope and schedule enhancements for release
Manage release scope for the program and gain agreement and approval of scope changes with customer representatives and affected stakeholders
Track high-visibility and legislatively mandated activities/enhancements
Build and maintain relationships with key stakeholders and customer representatives
Communicate with users and customers as necessary
Coordinate and present proposals to customers as necessary
Present to technical and non-technical audiences to influence and drive outcomes
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