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As our Technical Project Manager, you are the conductor of the implementation orchestra. Your goal is to own the end-to-end delivery of technical solutions, blending rigorous project discipline with top-tier customer service. You’ll ensure that every new customer’s first experience with us is seamless, professional, and sets the stage for a long-term partnership. You’ll act as the central hub between Sales, Product, Engineering, and Operations, turning complex requirements into actionable roadmaps while keeping everyone—from developers to C-suite clients—in the loop.
Job Responsibility:
Lead multiple projects from kickoff to go-live using the best-fit methodology (Agile, Waterfall, or Hybrid)
Define the scope, milestones, and success metrics
Proactively managing RAID logs, dependencies, and shifting priorities
Lead steering committees and progress forums
Serve as the primary advocate and guide for customers during their implementation journey
Turn business requirements into technical tasks
Coordinate internal teams to configure and integrate solutions
Provide strategic communication to internal teams and external clients
Partner with Sales for a smooth transition post-contract
Update onboarding frameworks and templates
Requirements:
Proven success in a Project Manager role with mastery of Agile, Scrum, and Waterfall methodologies
Strong EQ and a service-oriented mindset
Experience in SaaS or enterprise tech with the ability to bridge the gap between technical teams and non-technical clients
Highly organized and detail-oriented
Sharp written and verbal skills with the ability to influence stakeholders in a matrix environment
5 years experience
Bachelors degree of equivalent in Information Technology
Role specific certifications (PMP PRINCE2) desirable
Agile Methodology experience
Nice to have:
Role specific certifications (PMP PRINCE2) desirable