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Parking Network B.V. Logo Parking Network B.V. · IT - Software Development

Technical Project Manager

Dominican Republic, Santo Domingo Employment contract · Job Posted May 26, 2026
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Job Description

We are seeking a highly organized and operationally focused Technical Project Manager (TPM) to own the intake, triage, tracking, and reporting of Customer Support tickets and software defects. This role serves as the critical coordination point between Customer Support, Technical Product Management, Product Strategy, QA, and Engineering teams, ensuring that incoming issues are clearly defined, properly prioritized, and routed into the correct engineering pipelines for timely resolution.

Job Responsibility

  • Own Support → Engineering Intake: Serve as the primary owner of intake workflows for customer support tickets, bugs, and production incidents
  • Enforce Ticket Quality Standards: Ensure all tickets meet defined criteria (reproducibility, completeness, severity, expected vs. actual behavior, supporting artifacts) before entering engineering pipelines
  • Drive Ticket Validation & Triage: Partner with Customer Support and QA to refine, validate, and clarify issues prior to engineering engagement
  • Route Work to Engineering Pipelines: Ensure validated tickets are directed to the correct engineering team, backlog, or incident response workflow
  • Manage Bug Lifecycle End-to-End: Oversee progression across all stages: intake → validation → prioritization → grooming → commitment → release → verification
  • Coordinate Pre-Grooming & Prioritization: Facilitate alignment sessions with TPMs and QA to confirm stack ranking, priorities, and identify dependencies or risks
  • Maintain Cross-Team Visibility of Bug Queues: Track active defects across engineering teams, ensuring transparency into backlog health and delivery status
  • Own Operational Tracking & Reporting: Maintain centralized dashboards and reporting (Jira, Sheets, BI tools) to monitor performance, risks, and trends
  • Report on Delivery Metrics & KPIs: Deliver regular insights on MTTR, SLA adherence, backlog aging, defect leakage, throughput, and escalation trends
  • Lead Cross-Functional Communication & Incident Coordination: Provide structured updates to Product, Engineering, and Support
  • coordinate during incidents to track impact, escalation, and resolution progress

Requirements

  • Background in SaaS platforms, payments, IoT / hardware-software ecosystems, or customer-facing transactional systems
  • Experience working closely with Customer Support or Incident Management teams
  • Familiarity with Kanban / Scrumban delivery models
  • Experience supporting multi-team engineering organizations
  • 3–6+ years of experience in Technical Project Management, Program Management, or Agile Delivery roles
  • Experience working with software defect tracking systems (Jira or similar)
  • Strong understanding of bug lifecycle management, Agile ceremonies, and backlog operations
  • Ability to interpret technical concepts such as logs, APIs, integrations, environments, and system dependencies
  • Demonstrated experience producing operational reporting and performance dashboards
  • Excellent stakeholder management and communication skills
  • Bilingual in Spanish and English, written and spoken

What we offer

  • Hybrid role at our new office at Metro Plaza
  • Legal Dominican benefits
  • Supplemental Private Medical Insurance (HUMANO)
  • Gym subsidy
  • Meal subsidy
  • Competitive salary
  • Annual vacation bonus
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