This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We’re looking for a Technical Project Manager to join our growing Professional Services Team with motivation and a desire to learn and to play a key role in helping onboard new clients. The Technical Project Manager is the primary contact point for the client in the pre-launch period and will lead the overall project implementation while ensuring scope, quality, timeline, and project KPIs are met. The Technical Project Manager serves as HiredScore's solution consultant, also bridging between the development team, product team, and client during the project implementation period, all to ensure that the client will be able to extract the greatest value from the product post-launch and ensure commitments are delivered on time.
Job Responsibility:
Partner and collaborate with cross-company stakeholders and teams such as Product, R&D, Data Science, and Customer Success to develop delivery plans that balance scope, time, and quality as well as validates, launches, supports, and monitors new features
Create and manage day-to-day project plans
monitor and review progress and timelines and adjust as needed
identifies, tracks, and resolves issues to ensure meeting commitments and project success
Lead the end-to-end setup process for the HiredScore product, which includes data extraction from HRIS systems, build and configure client accounts which includes hands-on implementation by directly configuring and customizing the product to meet specific project requirements as defined in the statement of work
Track and communicate project status, risks, issues, decisions, and actions to internal and external stakeholders
Demonstrate strong project leadership skills and analytical acumen to overcome challenges and drive project success
Understand client needs and challenges, offering valuable and viable solutions to meet their requirements
Manage relationships and communication with the client and all stakeholders to guarantee satisfaction with the project's delivery
Communicate to the client any maintenance needs of the new implementation for a defined period post-launch
Maintains detailed documentation of key tasks, milestones, and client interactions for comprehensive project monitoring and review
Works with Customer Success teams and Support to transition the account from the implementation phase to the launch, training, and adoption phase, ensuring a smooth handover
Requirements:
4+ years of technical external customer-facing experience with technical SaaS products, including at least 2 years working with clients globally. Ideally, this experience includes roles such as Technical Customer Success Manager / Technical Account Manager / Professional Services / Technical Support
1+ years of experience to fulfill technical tasks and utilize configuration tools
1+ years of experience with query language in rational & non-rational databases
Comfortable with difficult conversations (internally and externally) while able to manage customer expectations
Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization
Strong problem-solving skills, with the ability to troubleshoot technical issues and drive resolution
Availability and flexibility to work during US hours