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Technical Project Manager

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NTT DATA

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Location:
India , Bengaluru

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Technical Project Manager will oversee AMS operations for Guidewire applications, ensuring effective incident, problem, change, and release management. The role requires strong technical leadership and collaboration with cross-functional teams to resolve complex issues.

Job Responsibility:

  • Manage end-to-end AMS operations for Guidewire applications, overseeing incident, problem, change, and release management processes
  • Provide strong technical leadership across Guidewire modules (PolicyCenter / BillingCenter / ClaimCenter) including configuration, integration, data model, and batch jobs
  • Handle all types of production issues, including high-severity incidents, minor defects, enhancements, service requests, and stability improvements
  • Lead L1/L2/L3 support activities, ensuring timely triaging, resolution, SLA adherence, and effective escalation management
  • Manage ticket workflows in ServiceNow, ensuring proper categorization, prioritization, assignment, tracking, and closure
  • Drive operational governance through Azure DevOps (ADO) using boards for backlog and sprint planning, repos for version control, and pipelines for CI/CD deployments
  • Conduct root cause analysis (RCA), implement preventive measures, and drive continuous improvements in the AMS support model
  • Coordinate and lead major incident bridge calls, ensuring quick decision-making and communication with cross-functional teams
  • Monitor AMS KPIs, dashboards, and operational metrics, providing regular performance and trend reports to stakeholders
  • Collaborate with architects, developers, QA, infrastructure, and business teams to resolve complex functional and technical issues
  • Work closely with stakeholders to manage expectations, prioritize work, and ensure operational transparency
  • Lead and mentor a team of AMS engineers by managing workload, providing technical guidance, and driving team performance
  • Ensure compliance with ITIL processes and align support operations with organizational standards and best practices
  • Support release cycles, deployments, and environment coordination activities within Guidewire and Azure ecosystems
  • Demonstrate strong understanding of insurance domain workflows (P&C), policy lifecycle, billing processes, and claims operations
  • Manage cross-geographical team collaboration, shift rotations, and overall AMS resource planning
  • Drive documentation quality, knowledge base creation, SOP updates, and onboarding materials for support teams
  • Ensure platform stability through proactive monitoring, performance optimization, and environment health checks
  • Engage in stakeholder interactions, business reviews, and management reporting for AMS performance and improvements

Requirements:

  • Minimum of 7 years of experience in project management
  • Strong technical leadership
  • Solid understanding of the insurance domain
  • Experience in managing end-to-end AMS operations for Guidewire applications
  • Experience overseeing incident, problem, change, and release management processes
  • Strong technical leadership across Guidewire modules (PolicyCenter / BillingCenter / ClaimCenter) including configuration, integration, data model, and batch jobs
  • Experience handling all types of production issues, including high-severity incidents, minor defects, enhancements, service requests, and stability improvements
  • Experience leading L1/L2/L3 support activities, ensuring timely triaging, resolution, SLA adherence, and effective escalation management
  • Experience managing ticket workflows in ServiceNow
  • Experience driving operational governance through Azure DevOps (ADO) using boards for backlog and sprint planning, repos for version control, and pipelines for CI/CD deployments
  • Experience conducting root cause analysis (RCA), implementing preventive measures, and driving continuous improvements
  • Experience coordinating and leading major incident bridge calls
  • Experience monitoring AMS KPIs, dashboards, and operational metrics
  • Experience collaborating with architects, developers, QA, infrastructure, and business teams
  • Experience working closely with stakeholders to manage expectations, prioritize work, and ensure operational transparency
  • Experience leading and mentoring a team of AMS engineers
  • Experience ensuring compliance with ITIL processes
  • Experience supporting release cycles, deployments, and environment coordination activities within Guidewire and Azure ecosystems
  • Strong understanding of insurance domain workflows (P&C), policy lifecycle, billing processes, and claims operations
  • Experience managing cross-geographical team collaboration, shift rotations, and overall AMS resource planning
  • Experience driving documentation quality, knowledge base creation, SOP updates, and onboarding materials
  • Experience ensuring platform stability through proactive monitoring, performance optimization, and environment health checks
  • Experience engaging in stakeholder interactions, business reviews, and management reporting

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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