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In this role you'll be contributing your knowledge and ideas to help our client's Professional Services team with implementation projects of their family of products. You will be responsible for overseeing/managing the end-to-end delivery to clients, ensuring high-quality solutions are delivered on time and within budget. You will also work closely with cross-functional teams, clients, and stakeholders to ensure seamless service delivery and customer satisfaction.
Job Responsibility:
Develop, maintain, and distribute comprehensive project plans and communication strategies
Organize and lead project kick-off meetings with both clients and internal stakeholders to establish alignment and expectations
Maintain accurate and current project timelines, budgets, and status reports within Smartsheet
Continuously update resource allocations
proactively request or release resources in alignment with project execution needs
Manage project budgets, providing regular updates on financial performance and expenditure tracking
Coordinate with Finance to initiate invoice generation in accordance with established project milestones
Govern project scope and implement the change control process when modifications are required
Facilitate the clear definition and communication of roles and responsibilities across all project stakeholders, including sponsors, clients, and technical teams
Schedule and lead cross-functional meetings, capturing key decisions and actionable items to ensure accountability
Engage with clients to understand their needs, expectations, and satisfaction levels
address concerns with urgency and professionalism
Identify and assess risks related to service delivery
develop and implement mitigation strategies to minimize impact
Apply industry best practices to enhance service delivery performance and operational efficiency
Collaborate with leadership to support dynamic resource management, ensuring alignment with the Professional Services project pipeline
Requirements:
5+ years of experience managing software development and implementation projects in complex environments and mid-to-large companies
Proven track record delivering these kinds of projects on time and within budget
In-depth knowledge of the Project Management discipline
Strong knowledge of MS Project and MS Office tools (PowerPoint, Word, Excel)
Solid knowledge in resource management and resource forecasting
Ability to manage multiple service delivery projects concurrently
Excellent facilitator and team leader with a collaborative approach
Superior customer service attitude with a professional, courteous, and objective demeanor
Excellent presentation skills
Highly organized and detail-oriented
Strong sense of urgency and ability to act promptly across multiple project events
Effective problem-solving and decision-making skills
Willingness and ability to travel to client sites as needed
Nice to have:
Proficiency in Spanish or German
Understanding of the software development lifecycle
Knowledge of RDBMS, cloud technologies (AWS, Azure, GCP), virtualization, programming languages, communication protocols, and networking
Experience with WLA implementation/conversion projects
What we offer:
medical, vision, dental, and life and disability insurance