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Technical Project Manager Unified Communications Operator Connect

Germany, Frankfurt/Main · Job Posted February 17, 2026
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Job Description

The Technical Project Manager for Unified Communications will lead the transition to Microsoft Teams Operator Connect for a global banking client. This role requires a strong background in telephony transformation, project management, and stakeholder coordination. The ideal candidate will have proven experience in vendor evaluation and risk management, with a focus on delivering successful outcomes.

Job Responsibility

  • Lead the transition to Microsoft Teams Operator Connect for a global banking client
  • Lead structured workshops to capture functional and technical requirements
  • Produce clear business requirement documents, technical specifications, compliance needs, operational workflows, SLAs, and readiness criteria
  • Translate requirements into a complete RFP package
  • Identify suitable Operator Connect carriers and assess their capabilities
  • Coordinate with Procurement, Legal, Security, Compliance, and Architecture
  • Lead vendor briefings, Q&A, scoring, commercial comparisons, and evaluation workshops
  • Drive the selected vendor through contracting, redlining, negotiation, and commercial finalization
  • Coordinate internal reviews such as Third‑Party Risk Management, Security Assessments, Privacy/DPAs, and regulatory compliance checks
  • Collect and consolidate baseline telephony inventory
  • Develop a structured number‑porting strategy
  • Submit porting requests, track progress, resolve rejections, and manage escalations
  • Establish detailed migration waves
  • Define and oversee end‑to‑end test plans
  • Coordinate deployment teams, vendors, and business stakeholders through pilot, phased rollout, and full-scale migration
  • Develop standardized processes and templates
  • Establish communication plans for users, business stakeholders, and leadership
  • Produce regular program updates, dashboards, risk logs, and executive steering materials

Requirements

  • Proven experience delivering global UCaaS or telephony transformation projects (Microsoft Teams, Operator Connect, Direct Routing, SIP)
  • Strong technical understanding of telephony, number routing, SBCs, emergency calling, and carrier services
  • Expertise with RFP development, vendor evaluation, procurement processes, and contracting cycles
  • Experience designing repeatable migration processes and managing large‑scale number porting programs
  • Strong stakeholder management, communication, and cross‑team leadership skills
  • Structured project management capabilities (risks, timelines, RAID logs, governance)
  • German language - both spoken and written

Nice to have

  • Microsoft Teams Voice or Operator Connect certifications
  • Background working with global telecom carriers and enterprise telephony consolidation programs
  • Experience with enterprise regulatory requirements (911/E911, GDPR, call recording compliance, etc.)

What we offer

Comprehensive, locally competitive benefits package

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