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Direct multiple active customer-focused IT and infrastructure engagements at the same time, guiding each project from planning through final completion
Partner with technical program managers, engineers, field personnel, and client representatives to keep workstreams aligned and moving forward
Oversee delivery across a range of initiatives such as server modernization efforts, operating system refreshes, wireless improvement projects, structured cabling work, security and firewall implementations, hardware retirement activities, and office or site moves
Build and maintain detailed timelines, monitor milestones, track budgets, manage project risks, and provide consistent progress updates to stakeholders
Drive projects to successful outcomes by balancing scope, schedule, quality, and client expectations in a high-volume delivery setting
Transition quickly between new assignments and adjust leadership style based on project size, pace, and complexity
Serve as the central point of communication between internal delivery teams and external customers to resolve issues and reinforce accountability
Contribute to the refinement of delivery practices, project documentation, and operating standards to support ongoing process improvement
Represent the organization with confidence and a detail-oriented approach in meetings, presentations, and other customer-facing interactions
Requirements
10+ years of experience leading IT project management engagements, preferably in infrastructure-focused environments
Proven ability to manage several concurrent projects with competing deadlines and shifting priorities
PMP Certification is required
Strong background in client-facing project leadership, including status reporting, risk management, and financial oversight
Experience using Smartsheet and other project tracking tools to manage schedules, dependencies, and deliverables
Demonstrated knowledge of infrastructure and technology projects such as migrations, upgrades, security initiatives, and site transitions
Excellent communication and stakeholder management skills, with the ability to work effectively across technical and executive audiences