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BASIC/DEPT® Logo BASIC/DEPT® · IT - Software Development

Technical Project Manager - E-mail/CRM

United States, San Francisco · Job Posted May 27, 2026
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Job Description

As a Technical Project Manager, you will be responsible for building strong relationships with internal departments, to understand their challenges and to provide strategic technical solutions. You will be working closely with DEPT, as well as client Design, Engineering, Analytics and Growth teams to ensure successful delivery on technical e-mail projects.

Job Responsibility

  • Partner directly with OpenAI Design, Engineering, Analytics and Business teams on lifecycle e-mail programs
  • Act as a POC with many different internal teams, both technical, product and operational
  • Drive execution/own end-to-end project management for e-mail campaigns: intake, prioritization, launch readiness, QA, and post-launch analysis
  • Independently coordinate cross-functional dependencies to ensure on-time, high-quality launches
  • Improve and standardize e-mail operating processes (campaign intake, briefing, approvals, QA, reporting, learnings)
  • Drive continuous process improvements to reduce manual work and execution friction
  • Log all email in flights/requests and flag if new requests are redundant
  • Ensure all design templates are aligned - carry out audit as needed
  • Standardize post-campaign reporting and learning reviews to inform future iterations
  • Support infrastructure improvements with OpenAI Eng/Analytics to close known gaps (i.e e-mail segmentation exclusions, standardization of queries, ensuring data freshness)

Requirements

  • SQL knowledge is mandatory
  • confident and accomplished communicator
  • ability to work under pressure
  • ability to communicate effectively with teams
  • possess a technical background - comfortable speaking with engineers on a daily basis
  • up-to-date with current technical trends, tools and software
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