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This is a hands-on, technically-oriented role sitting at the intersection of infrastructure, integration engineering, and client engagement — ideal for someone who has built real-world experience and is ready to deepen their expertise in financial services connectivity. You will be embedded in a team that owns the end-to-end connectivity lifecycle for Citi's Prime Brokerage and FDC clients — from initial setup and testing through to ongoing support and enhancement. You'll work directly with clients' technical counterparts to design, configure, and troubleshoot integration solutions, while collaborating internally with technology leads and business stakeholders.
Job Responsibility:
Lead end-to-end SFTP connectivity setup — configuration, credential management, file format validation, and testing — with a solid theoretical understanding of the protocol
Understanding of cipher key management lifecycle, specifically with SSH Protocols and PGP Encryption/Decryption
Read and interpret network diagrams and integration workflows, communicating them clearly to both technical and non-technical audiences
Develop working awareness of other protocols in the ecosystem (e.g., SWIFT, FIX) to support cross-team collaboration and informed client conversations
Use Unix/Shell scripting to investigate file transfer issues, inspect logs, and validate connectivity setups — comfortable at the command line, not expected to build from scratch
Leverage SQL to explore data configurations, trace integration records, and support root-cause analysis (basic proficiency is sufficient)
Utilise AI tooling to supplement technical gaps and accelerate problem-solving where appropriate
Identify, document, and escalate issues, risks, and dependencies with structured clarity
Serve as the primary technical point of contact for external clients, managing their connectivity needs directly with their engineering teams
Provide clear, timely status updates to internal technology leads and business stakeholders
Translate technical concepts for non-technical audiences without losing accuracy
Coordinate application rollouts and client-facing testing cycles, ensuring smooth delivery
Track and manage integration requests using JIRA, maintaining up-to-date documentation in Confluence and SharePoint
Contribute to team runbooks, integration guides, and the shared knowledge base
Project planning, execution and management for Connectivity migrations
Manage multiple concurrent requests in a fast-paced environment without losing detail
Requirements:
Experience in a technical role — integration support, IT operations, systems analysis, or technical project coordination
Hands-on familiarity with SFTP and comfortable working in a Unix/Shell environment
Experience using JIRA, Confluence, and/or SharePoint for task tracking and documentation
Strong written and verbal communication skills, with the ability to engage confidently with external clients' technical teams
Organized and methodical, with a track record of managing competing priorities independently
What we offer:
business casual workplace with a hybrid working model (up to 2 days working at home per week)
competitive base salary (which is annually reviewed)
benefits that support you (and your family) to be well, live well and save well