Technical Project Manager – Pega Decisioning Job at Solomon Page (El Segundo)

Job Description

We are seeking a Technical Project Manager – Pega Decisioning to lead and manage enterprise decisioning initiatives leveraging Pega Customer Decision Hub (CDH). This role will serve as the bridge between business stakeholders and technology teams, translating marketing and customer engagement strategies into decisioning logic and ensuring successful delivery from requirements through production deployment. The ideal candidate will possess deep expertise in Pega CDH Decisioning, strong project management capabilities, and the ability to manage end-to-end delivery while working across Marketing, Sales, Customer Care, Finance, and IT teams.

Job Responsibility

Manage end-to-end delivery of Pega Decisioning initiatives, including planning, execution, testing, deployment, and governance
Act as the primary liaison between business stakeholders and technology teams
Gather, analyze, and document business requirements and translate them into actionable technical specifications
Manage project scope, timelines, risks, dependencies, and deliverables throughout the project lifecycle
Facilitate meetings, workshops, stakeholder discussions, and project status reviews
Consolidate project information and present updates to senior leadership in a clear and concise manner
Maintain project documentation using SharePoint, Asana, and other project management tools
Translate marketing offer strategies into Pega Decisioning logic based on customer attributes, behavior, and intent
Develop and maintain decisioning strategies to ensure relevant and eligible offers are presented to customers
Partner with business teams to understand customer journeys, products, offers, and engagement strategies
Support governance processes and identify opportunities for process improvements within the Pega Decisioning platform
Develop and maintain standards and documentation for ongoing decisioning logic enhancements
Create test cases and testing strategies for decisioning logic and offer execution
Execute User Acceptance Testing (UAT), regression testing, and validation activities
Analyze defects, troubleshoot failures, and collaborate with development teams on resolution
Validate decisioning logic transactions and ensure business requirements are met prior to deployment
Maintain and execute ongoing regression testing to ensure platform quality and consistency
Develop PowerPoint presentations and business-facing materials explaining project changes and outcomes
Create process flow diagrams and maintain documentation for decisioning logic changes from ideation through production
Communicate effectively with technical and non-technical stakeholders across all levels of the organization

Requirements

5+ years of experience in Marketing Technology, Decisioning Platforms, Technical Project Management, or related fields
Deep understanding and hands-on experience with Pega Customer Decision Hub (CDH) 23 or higher
Pega Decisioning capabilities and strategy design
Decisioning logic development and optimization
Strong understanding of Agile and Waterfall methodologies
Business requirements gathering and documentation
Marketing databases and campaign technologies
Marketing orchestration platforms such as Pega, Adobe, Unica
Experience with SQL, SAS, or similar data analysis tools
Ability to analyze data, validate decisioning logic, and identify trends or issues
Understanding of programming concepts and logic development, including exposure to Java, C, PHP
Experience reading, analyzing, and validating XML transactions and API responses
Experience working with CRM platforms such as Salesforce, Oracle CRM, Clarify
Strong project planning, facilitation, and leadership skills
Experience managing cross-functional teams and multiple concurrent initiatives
Ability to influence stakeholders and drive alignment across business and technology teams
Experience documenting and managing business requirements throughout the project lifecycle
Excellent verbal and written communication skills
Strong stakeholder management and relationship-building abilities
Highly organized, detail-oriented, and proactive
Strong analytical and problem-solving capabilities
Ability to thrive in fast-paced, dynamic environments with changing priorities
Self-starter who can work independently while collaborating effectively with distributed teams

Nice to have

Bachelor’s Degree in Computer Science, Information Systems, Data Science, or a related technical discipline
Experience working in enterprise marketing technology environments
Knowledge of customer engagement, personalization, and offer management strategies
Experience supporting retail, telecommunications, customer care, or call center operations
Pega certifications are a strong plus

What we offer

medical
dental
401(k)
direct deposit
commuter benefits

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Technical Project Manager – Pega Decisioning

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