Technical Project Manager - Customer Delivery Jobs

Deepset GmbH

Location:
Germany; Spain, Berlin ▼
Barcelona

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Technical Project Manager - Customer Delivery who will lead the successful implementation and delivery of technical solutions for our customers. You will be the central contact for clients during projects and responsible for ensuring we deliver on time, within scope, and with clear customer value. You will serve as the bridge between customers and deepset Solution Delivery, Engineering and GTM teams. This role requires a balance of project management expertise, technical acumen, and customer facing communication skills.

Job Responsibility:

Serve as the main point of contact for customers during delivery, managing expectations and communications through complex AI deployments
Own the planning, execution, and reporting for customer implementations with deepset using Haystack, deepset AI Platform and custom solutions. Ensuring customers achieve value quickly and build trust in our solutions
Run regular project check-ins, track milestones, manage scope, and ensure a smooth customer experience
Manage risk, dependencies and blockers, escalate when needed, and proactively manage solutions
Produce project plans, dashboards, and status updates that make progress, status and risks transparent to internal and external stakeholders
Drive excellence in delivery by helping to define and refine delivery playbooks, templates, and processes to scale our Enterprise delivery function
Maintain high levels of customer satisfaction and ensure clear documentation in CRM and other systems

Requirements:

4+ years of Technical Project/Program Management or Customer Delivery in Enterprise software (AI, SaaS, or infrastructure preferred)
Proficiency in project management methodologies (Agile, Waterfall) and tools (Jira, Asana, etc.)
Familiar with and able to communicate technical concepts related to APIs, Cloud environments (AWS/GCP/Azure), deployment models (On-Prem, Cloud and Hybrid), and software integration
Excellent communication and stakeholder management skills with both technical and non-technical audiences
Proven experience in leading external delivery projects, managing stakeholders at senior levels, and building strong client relationships
Highly organised, detail-oriented, and able to manage multiple projects simultaneously
Problem-solver with strong conflict-resolution and risk-management abilities
Highly organised, proactive, and comfortable owning outcomes with minimal oversight
Customer-first mindset, focused on driving value and successful outcomes
Experience in creating, documenting, and iterating on processes to drive operational excellence

Nice to have:

PMP, PRINCE2, Scrum, or Agile certification
Hands-on experience with APIs, integrations, or data migration projects
Experience working with public sector, finance, or regulated industries
Business fluency in German

Additional Information:

Job Posted:
December 08, 2025

Work Type:

Remote work

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Technical Project Manager - Customer Delivery