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Citi’s Global Wealth Management is building a purpose-driven team to serve its globally diverse, digitally forward customers in top cities around the world. We’re looking for exceptional candidates who think digitally and differently, resolve problems in unconventional ways and strive to provide a remarkable experience for our clients. Reporting to the Operations Technology Head for Global Wealth Management, the Director of Technical Program Management for Wealth Operations is responsible for the delivery of technology Book of Work for wealth operations. You own driving the launch of market leading advisor experiences and digital capabilities for our wealth operations meeting our customer needs. Deliver customer-centric solutions and communications that enable clients to confidently manage their entire financial picture through easy-to-use tools, insights, content, offers, and recommendations. Delivery of programs that provide for a growing digital presence and offerings for our wealth management customers
Job Responsibility
Responsible for the delivery of technology Book of Work for wealth operations
Own driving the launch of market leading advisor experiences and digital capabilities for our wealth operations meeting our customer needs
Deliver customer-centric solutions and communications that enable clients to confidently manage their entire financial picture through easy-to-use tools, insights, content, offers, and recommendations
Delivery of programs that provide for a growing digital presence and offerings for our wealth management customers
Being a strategic partner to the Business and Technology heads to drive the wealth operations outcomes
Ensuring well laid out roadmaps and execution plans for book of work
Responsible for management and execution of operating model routines
Obsess about building and shipping great products for our customers with excellence
Manage from the front, prioritize, and drive the bigger mission forward by translating vision into results
Drive disciplined execution with high quality and insist on high standards
Lead your teams to deliver high quality products, services, and processes
Drive innovation that people love and be boundary-less in seeking solutions
Build and lead an organization with customer focus and effective communication
Build and lead a team of TPM’s
Partner with fellow TPM leaders to ensure alignment and standardization in ways of working
Be a change agent
Measure and improve efficiency and effectiveness of processes
Transform the organization into one that drives speed to market and delivers value for our customers in an agile operating model
Continue to improve the engineering culture across all tech functions
Serve as an evangelist for the team and overall culture, both internally and externally
Responsible for communicating business strategy and goals and how they align to the team’s work
Provide transparent frequent updates, manage sponsor expectations, and keep all stakeholders informed on Book of Work progress
Requirements
Proven ability to develop talent and build a bar raising function & high performing teams (both managers and individual contributors)
High degree of emotional intelligence, empathy and level headed, fact based approach to solving problems.
Capability to define a well thought out organizational strategy and execute on an associated operational plan.
Experience with building client centric platforms at scale, understanding of value stream mapping and ensuring delivery of services in a domain driven design architecture
Experience with cloud computing, online services, enterprise software development, engineering and associated operations at scale, application security.
Experience with associated developer tooling for CI/CD, TDD, and BDD
Demonstrated ability to operate with complete independence and autonomy
Change agent with strong credibility and influence in the organization. Proven ability to drive transformation and simplification of a function and organization
A deep understanding of agile software development processes.
Motivated to achieve results through teamwork and collaboration
drives results through managing teams to success, in addition to partnering with others to achieve results. Strong stakeholder management
Customer focused, with proven excellence in program delivery, with high quality and engineering focus
Intellectually curious, open minded, and a creative problem solver with impeccable judgment
Ability to communicate a compelling vision and inspire others to deliver on an ambitious, complex roadmap
Ability to dive deep into and explain complex technical topics and architectural tradeoffs while tailoring the message to various audience groups (e.g. engineers, product managers, executives)
Demonstrated ability to work effectively within a complex regulatory framework and to innovate while achieving compliance objectives
Be curious, you are never done learning and always seek to improve yourself. You curious about new possibilities and act to explore them. You are a learner for life and invest in yourself, find time to self-develop
Hands on experience (10+ years) leading program management function and/or technical teams
15+ years’ experience in enterprise level program management and delivery engineering products at scale.
Strong analytical and quantitative skills
Data driven and results oriented
Exceptional strategic analysis, problem solving, issue resolution and decision-making skill
Excellent verbal and written communication skills backed by a strong business and technical vision
Expert knowledge of Agile frameworks like SAFe, Scrum, Kanban, and familiarity with Jira and Confluence tools
Prior experience in wealth management with focus on operations is a huge plus
Nice to have
Prior experience in wealth management with focus on operations is a huge plus
What we offer
Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays