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Technical Project Managed Services Intern

United States, Alpharetta 35.00 - 40.25 USD / Hour · Job Posted January 21, 2026
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Job Description

As a Technical Project Managed Services Intern you will be a part of the Customer Solution Centers which are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

Job Responsibility

  • Working from a standard protocol and utilizing documented processes to respond to customer issues
  • Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement
  • Begin to proactively assist customers to avoid or reduce problem occurrence

Requirements

  • Pursuing 3rd Year of Bachelors Degree - typically a technical degree specialization (Computer science, project management or related field)
  • Articulate in excellent written and verbal communication skills
  • Experience in customer facing role either remote or face to face
  • Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming)
  • Demonstrated problem solving skills
  • Accuracy in data entry
  • Excellent fluency in language to be supported
  • Experience in a phone based remote role, e- support, e-chat, or similar
  • Familiarity with computer technology

Nice to have

Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems

What we offer

  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

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