Technical Project Managed Services Intern

• Working from a standard protocol and utilizing documented processes to respond to customer issues
• Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems
• Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options
• Begin to proactively assist customers to avoid or reduce problem occurrence

• Pursuing 3rd Year of Bachelors Degree - typically a technical degree specialization (Computer science, project management or related field)
• Articulate in excellent written and verbal communication skills
• Experience in customer facing role either remote or face to face
• Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming)
• Demonstrated problem solving skills
• Accuracy in data entry
• Excellent fluency in language to be supported
• Experience in a phone based remote role, e-support, e-chat, or similar
• Familiarity with computer technology

Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems

• Health & Wellbeing benefits
• Personal & Professional Development programs
• Unconditional Inclusion environment
• Comprehensive suite of benefits that supports physical, financial and emotional wellbeing