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Technical Program Manager

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Microsoft Corporation

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Location:
United States , Multiple Locations

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

100600.00 - 199000.00 USD / Year
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Job Description:

The Technical Program Manager will be resposible for driving digital customer success solutions across the SME&C (Small/Medium Enterprise and Channel) segment. These solutions will be tailored to specific SME&C field roles; however, you will collaborate with cross-functional teams, executives, and stakeholders to shape the technical vision, ensuring seamless integration of solutions, and enhancing customer/partner satisfaction.

Job Responsibility:

  • Supports identifying customer and business needs across features and functional areas
  • Participates in customer and stakeholder engagements to gather feedback and understand product experiences
  • Assists with research, data analysis, and trend identification using telemetry, usage data, and AI‑driven tools
  • Helps develop problem statements, hypotheses, and solution options in collaboration with cross‑functional teams
  • Collaborates with Engineering, Design, Marketing, and Security to support solution and architecture design
  • Assists in preparing design and architecture documentation and representing technical solutions to partners
  • Helps define success metrics (OKRs, KPIs) and ensures required telemetry is captured
  • Provides input into program goals, prioritization, and risk identification using data‑driven insights
  • Supports planning and execution of pilots and releases, tracking progress and communicating updates
  • Collaborates with technical and business teams to support roadmap execution and answer basic technical questions
  • Ensures features leveraging AI meet quality, security, and ethical standards
  • Builds understanding of sales motions and required product enablement support
  • Assists in creating sales enablement materials, training content, and supporting programs
  • Contributes to supportability documentation such as troubleshooting guides and best practices

Requirements:

  • Bachelor's Degree AND 2+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
  • 1+ year(s) of experience managing cross-functional and/or cross-team projects
  • Bachelor's Degree AND 8+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience
  • 6+ years of experience managing cross-functional and/or cross-team projects
  • 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos)
  • Experience working on projects involving PowerApps, AI, or data science

Additional Information:

Job Posted:
February 04, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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