Technical Program Manager

• Lead Microsoft Dynamics 365 CRM Agile programs, coach teams, establish product‑oriented delivery models, and influence architecture, roadmap, and cross‑team strategy
• Drive discovery and requirement‑gathering with business stakeholders, product owners, and BAs
• ensure proper resource alignment
• Manage sprint planning, backlog health, resource allocation, estimates/story points, schedules, tasks, and risks
• Govern SDLC reviews: project/test plans, requirements, InfoSec, code, SIT/UAT
• ensure all artifacts meet organizational standards
• Ensure delivery of all core project documentation: Project Plan, User Stories, Test Assets, Release/Sanity summaries, Support guides, and regular status reports
• Oversee release/deployment activities and compliance with change governance
• Validate readiness against acceptance criteria — quality, environment, training/support, risk, roll‑back plans
• Secure QA, UAT, and Business sign‑offs
• ensure production‑ready code packages
• Deliver release collateral: deployment steps, manual steps, sanity results, business communications
• ensure knowledge transfer and training completion
• Manage expectations with clients and internal teams via weekly status, monthly health checks, annual business reviews, and planning workshops
• Maintain client relationships, identify improvement opportunities, and manage SOW scope and Fieldglass workers
• Run Customer Satisfaction Surveys and improvement plans
• Lead hiring: workforce planning, sourcing, shortlisting, interviewing, and managing technical panels
• Manage onboarding, project assignments, resource planning across onshore/nearshore/offshore teams
• Monitor trends in Dynamics 365 CE, Salesforce, Seismic, CCB Insight, D&B Hoovers, and related technologies to enhance delivery excellence
• Support presales — RFPs, proposals, estimations, pitches — and partner closely with business development
• Serve as a techno‑functional SME in client/sales discussions
• Engage Microsoft and Salesforce alliances to support competency development
• Attend conferences and seminars for networking, capability building, and opportunity identification

• 10–15+ years of experience in program/project management within Microsoft Dynamics & Power Platform projects
• Proven leadership in Agile delivery for Microsoft Dynamics 365 CRM projects
• Strong stakeholder and client‑facing skills
• ability to influence across architecture, product, engineering, and business teams
• Experience with Jira, Confluence, Azure DevOps, and enterprise delivery tools
• Bachelor’s degree required
• advanced degree preferred

Certifications such as PMP, SAFe, Scrum, or Microsoft/CRM credentials are a plus