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You’ll be part of a team that’s driving innovation and leading the way in cloud-based patient management software. The primary role of the Technical Program Manager function is to autonomously manage end-to-end cross-functional delivery of IT program / projects. You will work as an integral part of teams across the organization to drive complex, high-impact programs related to Cloud capabilities, CICD (Continuous Integration and Continuous Delivery) and Developer experience, Global Data Platform, Observability, Security by Design and more.
Job Responsibility:
Manage end-to-end cross-functional delivery of IT program / projects
Management of projects in accordance with the relevant quality management systems and requirements
Working with internal and external groups, suppliers and other organizations as part of the delivery of the software system, including focus on integration and test activities
Facilitate project and program level processes and execution, escalate impediments, manage risk and help drive continuous improvement
Defining project scope and schedule while focusing on regular and timely delivery of value
Overcoming resource constraints
Managing risk and issues
Identification of intra-project timing and dependencies
Leadership, coaching and mentoring teams to meet and exceed commitments
Organizing and facilitating project status or agile ceremonies
Preparing progress reports and communications for stakeholders
Managing the end-to-end planning and delivery of software releases containing features contributed by multiple agile teams
Work with product managers, engineering managers, program managers and other stakeholders to ensure team alignment with commitments
Manage risks and issues and be accountable for escalating as required, ensuring resolution to issues
Accept and manage changing priorities and address issues quickly and professionally
Support software release activities and documentation, including coordination with all applicable stakeholders
Advocate of existing templates and processes developed by your organization to manage releases
Requirements:
Bachelor’s Degree in Computer Science or related discipline
4+ years of Program Management experience working directly with multiple agile, product and/or platform teams
Solid grasp of software development lifecycle (SDLC) methodologies and exposure to Agile and DevOps methodologies and tooling, specifically Jira, Confluence, and AI-enhanced project tools
Excellent interpersonal and communication skills, enabling effective collaboration with cross-functional teams and stakeholders
Proven ability to assess release-related risks and implement effective mitigation strategies
Analytical and detail-oriented, with a proactive approach to problem-solving and resolving conflict
Nice to have:
Experience working in a modern cloud-based software product development environment, with cloud native AWS experience preferred
PSM I, CSM, PMP
What we offer:
Comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance
Sleep care management
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Commuter benefits
401(k)
Employee Stock Purchase Plan (ESPP)
Employee Assistance Program (EAP)
Tuition assistance
Flexible Time Off (FTO)
11 paid holidays plus 3 floating days
Eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave