Technical Program Manager

• Drive field enablement, adoption, and customer impact for the Cloud & AI Platforms Unified Enhanced Solutions (ES) offerings and have accountability for KPIs including growth of Value Acceleration Services and attach of Unified ES offerings in every customer engagement
• Drive the landing and adoption of Unified Value Acceleration Services (VAS) offerings in the assigned geos – through active coaching, analysis, tracking, and hands-on support for STU and CSU teams to Unblock and Accelerate adoption including participation in customer engagements
• Be responsible for standardized tracking, analysis, and communications on progress and results for the Unified business in the assigned geos
• Be accountable for gathering learnings and actionable insights from execution through voice of the field and customer/partner and leveraging that to shape the quality of IP and Unified ES offerings
• Collaborate with Technical pillar teams to develop the right offerings for Unified to enable ACR and Unified VAS revenue growth in the assigned geos
• Contribute to development and execution of campaigns for proactive, targeted engagement by field teams to accelerate and grow Unified Value Acceleration Services adoption and revenue
• Serve as the SME and thought leader on customer priorities and challenges for adoption of the VAS offerings based on execution insights and market insights in your geos
• Manage and drive effective weekly communications to field and Corp stakeholders
• Drive impactful Winwire practices, content management for Unified collateral, through effective integration with Corp and Marketing stakeholders
• Foster a continuous self-learning culture and drive technical intensity, to enable customers to realize desired business outcomes, including innovation
• Model impactful community engagement, sharing learnings and best practices, and coach inclusivity
• Embody our culture and values

• Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
• 2+ years of experience managing cross-functional and/or cross-team projects
• Bachelor's Degree AND 8+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience
• 6+ years of experience managing cross-functional and/or cross-team projects
• 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos)
• Proven experience in technology-related solutions or services sales or delivery experience
• Prefer working experience in CSAM or CSA roles
• Working knowledge of Microsoft’s Unified Support, Customer Success business, and Microsoft’s commercial cloud offerings
• Relevant experience in selling or delivering support services to international customers
• Cloud & AI Platforms solutions knowledge is definitely a plus

Cloud & AI Platforms solutions knowledge is definitely a plus