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Technical Program Manager

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Software Resources

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Location:
United States , Seattle

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

92.00 - 97.00 USD / Hour
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Job Description:

As a Senior Technical Program Manager for the team, you will partner with Engineering Leads to understand engineering needs, translate those needs to engineering requirements, and collaborate with all impacted teams and external partners to ensure the successful launch of many capabilities that will impact our global commerce platform. The right person for this role is proficient in technology and is comfortable with acting as a program strategist for a development team. You will need to move and adapt quickly as needs change. You are encouraged to always maintain a pulse on development progress and manage the inevitable change over the lifecycle of a project so that deadlines are met with excellent products and happy team members.

Job Responsibility:

  • Partner with Engineering Leads to understand engineering needs, translate those needs to engineering requirements, and collaborate with all impacted teams and external partners to ensure the successful launch of many capabilities that will impact our global commerce platform
  • Act as a program strategist for a development team
  • Maintain a pulse on development progress and manage the inevitable change over the lifecycle of a project so that deadlines are met
  • Deliver large, ambiguous, and highly technical programs
  • Be highly proactive, detail-oriented, and able to autonomously work on multiple assignments that may span the department
  • Dig into technical details and clearly communicate schedules, risks, status, and processes to a variety of business and technical audiences
  • Partner with closely with product managers and technical leads to coordinate schedules and deliverables
  • Be aligned with the GCI Foundational Platform, Orchestration, and Performance teams, focusing on availability, scaling, performance, reliability, and observability
  • Lead tech-driven initiatives to meet our 99.999% operational excellence key performance requirements (OpEx KPR)
  • Work closely with highly technical teams, including Engineering Excellence (EE), Platform Architecture Group (PAG), GCI Orchestration, and GCI Performance, to harden services, build architecture, ensure scaling, and create a forward-looking roadmap

Requirements:

  • Deliver projects from concept to completion by collaborating with engineering teams, product management, design, and other cross-functional stakeholders
  • Understand architectural and design specifications. Suggest alternate solutions that achieve business goals and/or drive alternate solution development via collaborative mechanisms such as story mapping and whiteboarding
  • Facilitate technical meetings
  • follow the discussions to summarize and capture outcomes
  • Facilitate team agile ceremonies (standups, grooming, team retrospective and planning sessions) and ensure they are effective and efficient
  • Track team progress against results and determine solutions to get back on-track when things fall behind schedule
  • Engage with the development teams to build delivery timelines of feature sets for projects and be able to sequence the work based on priorities
  • Collaborate with other TPMs to understand cross-team dependencies and prioritize the work to avoid impediments
  • Attend project meetings and be ready represent engineering teams in communicating team progress, risks, and mitigation plans
  • Prioritize multiple team requests and balance that against other priorities and committed work. Must understand the impact of injecting these requests to the team’s backlog
  • Ensure that all involved parties understand and accept their roles and responsibilities
  • Navigate the TWDC to effectively drive progress, even when the scope of responsibilities may be unclear
  • Track and report key program metrics, informing stakeholders as appropriate
  • Facilitate all build activities (including QA and UAT), as per plan (where applicable)
  • Proactively drive, track, and report on budgets
  • Collaborate with other program management colleagues to coordinate activities across multiple technology teams
  • Effortlessly sift through "noise” and facilitate discussions and activities with a laser focus towards results
  • Exemplify leadership characteristics through collaboration, work ethic, and creative thinking. Strive to inspire others and deliver the best possible outputs
  • BS/BA
  • Degree is required

Nice to have:

  • 7+ years of experience managing large-scale, strategic, software development programs in a well-established global technology organization
  • Proven ability to facilitate effective communication across disparate teams
  • Evidence of strong planning, delivery, and problem-solving skills
  • Superb written and verbal communications, presentation skills, and meeting facilitation skills (especially when working with senior leadership)
  • Having App experience in large environment is highly recommended
What we offer:
  • medical, dental, and vision coverage
  • a 401(k) with company match
  • short-term disability
  • life insurance with AD&D

Additional Information:

Job Posted:
March 18, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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