Job Description:
As a Senior Technical Program Manager for the team, you will partner with Engineering Leads to understand engineering needs, translate those needs to engineering requirements, and collaborate with all impacted teams and external partners to ensure the successful launch of many capabilities that will impact our global commerce platform. The right person for this role is proficient in technology and is comfortable with acting as a program strategist for a development team. You will need to move and adapt quickly as needs change. You are encouraged to always maintain a pulse on development progress and manage the inevitable change over the lifecycle of a project so that deadlines are met with excellent products and happy team members. This position requires proven experience in delivering large, ambiguous, and highly technical programs. Ideal candidates must be highly proactive, detail-oriented, and able to autonomously work on multiple assignments that may span the department. They must be capable of digging into technical details and clearly communicating schedules, risks, status, and processes to a variety of business and technical audiences. They must be able to partner with closely with product managers and technical leads to coordinate schedules and deliverables. This role will be aligned with the GCI Foundational Platform, Orchestration, and Performance teams, focusing on availability, scaling, performance, reliability, and observability. The successful candidate will lead tech-driven initiatives to meet our 99.999% operational excellence key performance requirements (OpEx KPR). They will work closely with highly technical teams, including Engineering Excellence (EE), Platform Architecture Group (PAG), GCI Orchestration, and GCI Performance, to harden services, build architecture, ensure scaling, and create a forward-looking roadmap. Strong technical architecture aptitude is essential
