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We are seeking a highly organized and detail-oriented Technical Program Manager to join our Product & Engineering organization. This is a high-impact role operating at the intersection of product development and commercial delivery. While every TPM here drives product delivery, you will have a specific focus on a unique challenge: Custom Solution Delivery. You will be the bridge between our Product teams and our customer-facing organizations (GTM, Technical Account Managers), ensuring that when we sell complex, customized SaaS solutions, we deliver them with precision, integrity, and durability.
Job Responsibility:
Complex Solution Delivery: Lead Custom Delivery Projects
Commercial & Client Alignment: Act as the primary technical liaison for our GTM and Customer Success teams
Risk Management: Spot scope-creep and delivery risks early
Product Program Management: Drive the SDLC
GTM Readiness: Ensure that our Sales, Support, and Marketing teams are fully enabled and ready for new launches
Cross-Functional Orchestration: Facilitate the rituals that keep teams moving
Requirements:
B2B SaaS Delivery: Proven experience in a B2B SaaS environment, specifically regarding solution delivery
SDLC Mastery: Deep understanding of the SaaS software SDLC / PDLC
Customer-Facing Experience: Experience in a customer-facing role
Project Planning Expert: Specific experience building project plans for the delivery of custom software solutions
Organizational Rigor: Extreme attention to detail
Communication: Ability to translate technical constraints to non-technical stakeholders and commercial realities to engineering teams
What we offer:
Comprehensive medical, dental, vision, disability, and life benefits
Group Retirement Savings Plan (RRSP) and matching employer contributions (DPSP) with immediate vesting
Flexible PTO
Generous Holiday Schedule + 5 Days for Annual Holiday Week
Quarterly Recharge Fridays (paid days off for mental health recharge)
Flexible work schedules
Access to Coaches and Therapists through Modern Health
2 Volunteer days per year
Monthly transportation allowance for employees that work in our Vancouver Hub location