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Sesame Logo Sesame · IT - Software Development

Technical Program Manager, Quality

United States, San Francisco, Bellevue 200000.00 - 260000.00 USD / Year · Job Posted February 20, 2026
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Job Description

At Sesame, we are building the next generation of voice-based personal agents. We are seeking a Technical Program Manager to bridge the gap between LLM research and a polished, user-ready product. In this role, you will drive the development lifecycle, ensuring novel capabilities are delivered on schedule and rigorously measured against real-world performance. You will also be responsible for the "quality loop": transforming qualitative user feedback into technical evaluation datasets and ensuring our models evolve based on measurable data.

Job Responsibility

  • Manage the end-to-end lifecycle of LLM projects, navigating the transition from research milestones to production-level deployments
  • Transform subjective user feedback into objective metrics and datasets
  • Design and implement technical evaluations to address issues found in the field
  • Track internal and external feedback, ensuring identified issues are followed through to resolution in subsequent iterations
  • Maintain the technical roadmap for voice-based capabilities, proactively identifying dependencies and resolving technical blockers across teams
  • Ensure the roadmap incorporates the specialized work and constraints of all teams—not just ML—to deliver a cohesive user experience

Requirements

  • BS or MS in Computer Science, Electrical Engineering, or a related technical discipline
  • 3+ years of experience managing LLM research or AI/ML product cycles
  • A solid technical understanding of LLMs (training, prompting, inference, quality) and the unique constraints of voice-based interfaces
  • Proficiency in Python with the ability to independently write and implement evaluation logic and data-handling scripts
  • Proven ability to coordinate and align with stakeholders across different functions, managing complex dependencies with great technical depth

Nice to have

  • Prior experience with LLM-based voice products and modern generative speech technologies
  • Experience integrating model evaluation workflows into automated testing and deployment pipelines
  • Familiarity with the architectural challenges of deploying low-latency, conversational AI agents

What we offer

  • 401k matching
  • 100% employer-paid health, vision, and dental benefits
  • Unlimited PTO and sick time
  • Flexible spending account matching (medical FSA)
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