Technical Program Manager, Quality and Reliability

• Own release management end-to-end, ensuring on-time, high-quality product releases through coordination across all teams in a fast-paced environment
• Introduce and enforce change safety standards, such as risk assessments, rollback procedures, feature flag, and bug bashes to reduce regressions and customer impact
• Lead horizontal reliability initiatives focused on improving test coverage, observability, and incident response readiness
• Define, measure, and report on reliability metrics (e.g. change failure rate, MTTR, SLI), and drive accountability for sustained improvement
• Identify systemic gaps in release processes, testing, monitoring, and incident response
• convert findings into structured improvement plans with clear owners and timelines
• Drive rapid triage and resolution of customer-reported issues in partnership with Product and User Operations, ensuring timely followup and continuous improvements
• Own and improve the incident management lifecycle: Facilitate rigorous post-incident reviews, ensuring root causes are identified and corrective and preventative actions are tracked to completion
• Oversee vendor reliability and SLA compliance, including performance monitoring, incident escalation, and periodic business reviews

• 5+ years of experience in technical program management or release management, ideally within SaaS or fast-moving tech companies
• Prior Experience working as Software QA or Test Engineer, preferably with SaaS products
• Strong understanding of engineering workflows, including CI/CD, release cycles, and infrastructure planning
• Experience partnering with engineering and product leadership to achieve cross-team quality and reliability objectives
• Excellent communication skills—you can distill complexity into clarity for both technical and non-technical audiences
• A track record of building systems and processes that scale with growth
• Comfort in ambiguity and eagerness to build structure where there is none
• Bachelor’s degree in Computer Science, Engineering, or related technical field

Familiarity with incident management tooling (PagerDuty, Incident.io), monitoring stacks (Datadog, Prometheus, Grafana), and test automation frameworks (Playwright, Cypress, Selenium)

• Offers Equity
• Offers Bonus
• Comprehensive health, dental and vision coverage
• retirement benefits (401k match up to 4%)
• flexible PTO