Technical Program Manager, Personalization, Circle K

Circle K

Location:
United States of America, Charlotte

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Technical Program Manager, Personalization will thoughtfully guide products from concept to launch by connecting the technical and business worlds. You’ll own the personalization initiatives across our North American and European business, breaking down complex problems into the experiential building blocks of massively scalable features.

Job Responsibility:

Thoughtfully serve as the voice of the end user while driving the technical development and release of new personalization experiences
Liaison for all development teams and contracts to remove roadblocks and ensure program progress
Work closely with the Director of Customer Experience Technology and Solution Architects to manage the software development lifecycle from requirement intake to deployment
Work cross-functionally with loyalty, personalization, business, product, and marketing stakeholders to write detailed front-end and back-end feature requirements, serving as the on-site experience SME during backlog refinement with design, architecture, and development teams
Collaborate closely with product owners and managers to maintain the personalization experience roadmap and prioritize incoming scope requests while communicating timelines and guiding expectations across stakeholder teams
Coordinate with product managers and architects across Customer Experience, Digital Products, Payments, and Retail Systems teams to align backlogs, document key design decisions, and direct UAT testing activities ahead of feature releases
Lead SAFe agile ceremonies with a global team of in-house and vendor partners
Ensure all testing environments and ready and stable, provide technical input for go/no-go criteria, and manage production code releases
Collaborate closely with the data & analytics teams to define, measure, and report on the key performance indicators of feature performance, customer experience impact, and business value

Requirements:

4+ years of program or product management experience building consumer-facing products
Experience with implementing a customer data platform, journey orchestration platforms, or other personalization software
At least 1 year experience working with or integrating Adobe Real-time CDP and/or Adobe Journey Orchestrator
Deep understanding of marketing technologies, including integration architecture
Professional background or bachelor’s degree in computer science, computer engineering, marketing, or a closely related field or equivalent experience
Demonstrated experience leveraging qualitative and quantitative insights to plan and prioritize feature ideas
Demonstrated ability to communicate complex technical information in a condensed manner to a wide range of audiences, verbally and in writing
Ability to work effectively with remote teams, comfortable managing communications across multiple channels (email, Slack, Teams, etc.) and geographies to get people aligned and get things done
Excellent written and oral communication skills in English
Advanced knowledge of agile development methodologies
Strong technical testing and release management experience
Experience working with agile planning tools (e.g. JIRA, Confluence, Miro)
Experience leading development teams in a scaled scrum/agile environment
Experience with cloud architecture and programming languages

What we offer:

Competitive Salary plus annual bonus payment
Complete benefits packages (medical, dental, 401k, employee stock plan, etc.)
People Perks which allows for great discounts on food and fuel
Work for a leading, innovative, and growing company in convenience stores operations
Fortune 500 company and a 2-time Gallup Exceptional Workplace Award Winner
Tuition reimbursement of $5,000 per year
Learning opportunities to develop new skills and to evolve professionally in a fast-growing company

Additional Information:

Job Posted:
June 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Technical Program Manager, Personalization