CrawlJobs Logo

Technical Program Manager - Operational Governance

United States, Charlotte · Job Posted January 24, 2026
Apply Position
Job Link Share

Job Description

Brightspeed has an exciting opportunity for a Technical Program Manager – Operational Governance to join our team! As an individual contributor you will be responsible for technical and non-technical program management, requirements gathering and verification, prioritization, roadmap and timeline management, go/no go facilitation, deployment support and project close. You will work closely with IT and Operations teams to ensure alignment of processes and visions. The principal purpose of this role is to ensure consistent program management, on time / budget program release, and effective communication for all programs assigned.

Job Responsibility

  • Own and manage the end-to-end (E2E) program roadmap, master timeline, and execution cadence across the Operations space
  • Lead the full E2E program lifecycle for Operations stacks (OSS/BSS), including prioritization, resource planning, business requirements, roadmap development, execution, KPI tracking, benefit realization, and business handoff
  • Develop and maintain integrated program and project plans defining scope, schedule, milestones, dependencies, and risk management
  • Ensure assigned programs, projects and targeted operational initiatives are delivered on time, within scope, and within budget
  • Define and drive operations excellence, enabling operational efficiencies through analytics, process optimization, and continuous improvement
  • Create and sustain cohesive, cross-domain OSS and BSS operating models across Mass Markets (MM) and Enterprise & Wholesale (E&W)
  • Support Operations leadership by managing high-priority, targeted initiatives through completion
  • Own Operations business cases, requirements, program and project timelines, and governance artifacts
  • Facilitate Go / No-Go decision-making, release readiness, and business deployment support
  • Ensure programs meet defined measures of success, quality standards, and operational readiness criteria
  • Serve as a central point of coordination and organizational support for operations support, platform innovation and the PMO
  • Provide proactive, structured support to leadership by ensuring timely visibility into program progress, risks, gaps, dependencies, and decision needs
  • Consolidate inputs from peer Program Managers and cross-functional leaders into clear, executive-level communications
  • Lead executive status reviews and communications
  • Proactively identify, track, and escalate enterprise-level risks, issues, gaps, and dependencies
  • Lead program post-mortems and retrospectives, documenting lessons learned, identifying root causes, and driving continuous improvement
  • Use analytics and KPI tracking to assess program health, surface trends, and inform corrective actions

Requirements

  • Bachelor’s degree in Project / Program Management, Business, or related field
  • 8+ years of experience managing complex cross-functional and/or cross team programs
  • 7+ years of strong technical experience, preferably in telecommunications or software development
  • Successful teamwork experience and demonstrated leadership abilities
  • Self-directing and the ability to work with minimal supervision
  • Must be able to read, understand and apply technical standards
  • Ability to translate technical terms into plain language
  • Ability to manage multiple projects / programs simultaneously and pivot quickly
  • Excellent client-facing and internal communication skills
  • Excellent PowerPoint & presentation skills
  • Quick learner with excellent written & verbal communication and analytical problem-solving skills
  • Solid organizational skills with attention to detail, context switching, and cope with tight deadlines
  • Proficient in Microsoft Office applications
  • Proficient in program planning and life cycle development tools

Nice to have

  • Deep familiarity with fiber technology
  • Certified Project / Program Management Professional (PMP)-PM or Project / Program Management Degree
  • SmartSheets Knowledge
  • JIRA Knowledge

What we offer

  • Competitive medical, dental, vision, and life insurance
  • Employee assistance program
  • 401K plan with company match
  • Host of voluntary benefits

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Technical Program Manager - Operational Governance

8 matching positions

Sr. Technical Program Manager — Engineering Security & AI Governance

Uber's Engineering Security organization runs several high-volume, high-judgment...
Location
Location
Brazil , Sao Paulo
Salary
Salary:
Not provided
uber.com Logo
Uber
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years as a TPM, Program Manager, or equivalent in a software or technology environment
  • Strong analytical skills: you see patterns in data and operational signals that others miss, and turn those observations into action
  • Excellent written and verbal English
  • Strong follow-through. You drive things to completion across multiple stakeholders without needing to be reminded of status
  • JIRA proficiency: JQL, dashboards, automation rules, sprint management
  • Daily use of AI tools (Claude, ChatGPT, etc.) as productivity accelerators or demonstrated ability to ramp up within four weeks
  • Self-directed across time zones
  • comfortable making decisions with incomplete information
  • Skilled at driving alignment across teams without formal authority
Job Responsibility
Job Responsibility
  • AI agent oversight
  • Security & privacy review program operations
  • Security champions network
  • Cross-program analysis and improvement
  • AI-assisted execution
  • Executive reporting
  • Fulltime
Read More
Arrow Right

Program Manager, Program Governance

This role will be responsible for program management within the Governance pilla...
Location
Location
United States , Menlo Park
Salary
Salary:
122000.00 - 180000.00 USD / Year
meta.com Logo
Meta
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of work experience in risk and compliance, legal, consulting, business operations or other operational disciplines
  • 4+ years of experience working in regulatory domains like privacy, integrity or security OR in a role associated with data protection, regulatory response, audit and implementation of control frameworks
  • 3+ years of work experience in program or project management
  • Bachelor's Degree in a related field or equivalent experience
Job Responsibility
Job Responsibility
  • Design and operate governance and reporting requirements for Meta’s Privacy Program, and Security GRC Programs
  • Facilitate governance forums designed to oversee and drive strategic decision making for Privacy and Security GRC programs
  • Recommend and draft Privacy program oversight and adjustment reporting for external assessment under Meta’s FTC Consent Order, including leadership socialization of recommendations and 2nd line of defense reviews
  • Work with legal, privacy and product leadership (including Meta Executives) teams to ensure the cross-company work on regulatory priorities is planned, implemented and executed in an efficient & effective manner
  • Prepare communication materials and progress tracking for multiple audiences including supporting material for Meta executives and its Board of Directors
  • Lead strategic conversations with external auditors and internal leadership team
  • Advise on industry standards related to external assessments and audits
  • Create mechanisms for identifying and monitoring updates, milestones and roadblocks on privacy work and ensuring leadership is aware of status and progress
  • Drive greater consistency of Governance process, practices, and execution across company-wide privacy, security, integrity and AI workstreams
  • Champion the overall implementation plan related to Meta’s FTC Consent order (and similar Privacy directives, both current and future) including understanding order requirements and associated technical and operational work required across the company to comply successfully
What we offer
What we offer
  • bonus
  • equity
  • benefits
Read More
Arrow Right
New

Principal Technical Program Manager

The Office of the CTO (OCTO) for Microsoft is chartered with understanding, shap...
Location
Location
United States , Redmond
Salary
Salary:
142800.00 - 274800.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Conflict Resolution
  • Stakeholder Management
  • Agility
  • Strategic Thinking
  • Technical Domain Knowledge and Skills
  • Program Management
  • Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
  • Ability to meet Microsoft, customer and/or government security screening requirements
  • Must pass Microsoft Cloud background check upon hire/transfer and every two years thereafter
Job Responsibility
Job Responsibility
  • Lead end-to-end SimShip program execution, ensuring alignment across global release timelines, milestones, and deliverables
  • Drive clarity in ambiguous, fast-evolving environments
  • create structured plans to ensure predictable delivery
  • Establish and manage the release rhythm of business (ROB), including ship readiness reviews, checkpoints, and executive reporting
  • Partner with engineering, product, localization, compliance, and operations teams across Microsoft and with a key strategic partner
  • Drive alignment across organizational boundaries to deliver synchronized releases at global scale
  • Manage dependencies across multiple systems, services, and teams to ensure coordinated delivery
  • Own readiness across all dimensions of SimShip, including: Localization and global availability
  • Regulatory and compliance readiness
  • Service health, reliability, and performance
What we offer
What we offer
  • Certain roles may be eligible for benefits and other compensation
  • Fulltime
Read More
Arrow Right
New

Senior Technical Program Manager

At Microsoft Research, we are shaping the future of AI infrastructure by pursuin...
Location
Location
United Kingdom , Cambridge
Salary
Salary:
73800.00 - 121300.00 GBP / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Master's or PhD Degree in computer engineering, electrical/electronic engineering, computer science, physics, applied physics, optics/photonics, materials science, or a related field AND 3 to 5 years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
  • 3+ years of experience managing cross-functional and/or cross-team projects
  • Ability to operate effectively in a multi-disciplinary environment
  • Excellent communication skills in English, both written and spoken, including the skill to clearly communicate technical results and justify assumptions to diverse technical audiences
  • Basic understanding of optics and/or photonics, sufficient to engage with researchers and suppliers on technical trade-offs in optical systems
Job Responsibility
Job Responsibility
  • Translate early-stage research from Microsoft Research and applied R&D into shippable cloud AI capabilities, shaping technical concepts into product roadmaps with researchers, driving execution with Azure engineering teams, and managing external hardware and software suppliers to land critical dependencies on time and on spec
  • Partner with MSR researchers, Azure engineering teams, and external hardware and software vendors to design technical solutions that span models, systems, and hardware
  • Define what success looks like for moving research prototypes to general availability, the technical bar, the launch criteria, and the cross-team commitments, and hold MSR, Azure, and supplier stakeholders aligned to it through every program milestone
  • Own the program structure end-to-end: roadmap, schedule, staging and rollout plans, and governance for multi-team, multi-quarter efforts that cut across MSR, Azure, and the supplier ecosystem
  • Close the loop from production back to research: validate use cases against live workloads, instrument performance and reliability metrics at cloud AI scale, and bring signal from customer engagements back to MSR and Azure teams to shape the next generation of platform investments
What we offer
What we offer
  • Benefits and other compensation (see additional pay information link)
  • Fulltime
Read More
Arrow Right
New

Senior & Principal Technical Program Manager

The Cloud & AI organization accelerates Microsoft’s mission and bold ambitions t...
Location
Location
United States , Multiple Locations
Salary
Salary:
119800.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
  • 2+ years of experience managing cross-functional and/or cross-team projects
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Citizenship & Citizenship Verification: This role will require access to information that is controlled for export under export control regulations, potentially under the U.S. International Traffic in Arms Regulations or Export Administration Regulations, the EU Dual Use Regulation, and/or other export control regulations.  As a condition of employment, the successful candidate will be required to provide either proof of their country of citizenship or proof of their U.S. permanent residency or other protected status (e.g., under 8 U.S.C. 1324b(a)(3)) for assessment of eligibility to access the export controlled information. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport. Lawful permanent residents, refugees, and asylees may verify status using other documents, where applicable
Job Responsibility
Job Responsibility
  • Program management of multiple simultaneous engagements, delivering status reports to managers, coordinating customer and team resources needed to respond
  • Support of customer and internal needs (both pre- and post-onsite deployment), clearly communicating objectives and guidance to stakeholders
  • Provide comprehensive project summaries for process improvement, post incident reporting, and ensuring that feedback and data collected for each escalation or incident
  • Produce repeatable processes and instruct teams on these processes
  • Support logistics, triage, and prioritization of feature requests for the development group
  • Accountable for the quality of own work
  • to be delivered within agreed procedures and timeframes and focused on internal and/or external customer needs
  • Maintain a high-level understanding of the security tools and processes used by Microsoft in order to thoroughly answer customer concerns
  • Additional operational assistance with the needs of a growing business, including new offering development, internal rhythm of business communications, and field training
  • Work independently and effectively, and manage through ambiguity
  • Fulltime
Read More
Arrow Right

Senior CAPPS Security & Technical Program Manager (PeopleSoft/ERP)

We are seeking an experienced Senior CAPPS Security & Technical Program Manager ...
Location
Location
United States , Austin
Salary
Salary:
Not provided
dutechsystems.com Logo
Dutech Systems
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience supporting Texas state government agencies or public sector organizations
  • 10+ years of experience supporting CPA and CAPPS application systems
  • 10+ years of experience managing strategic technology initiatives and technical roadmaps
  • 10+ years of technical project management experience
  • 10+ years of experience with PeopleSoft FSCM or HCM 9.2 and related technologies
  • Strong experience with PeopleTools, PeopleCode, Application Designer, SQL, PS Query, SQR, Application Engine, and Oracle databases
  • Extensive knowledge of SDLC methodologies, data integration, and data quality management
  • Experience implementing and supporting IT security controls and governance processes
  • Experience with executive communications and stakeholder presentations
  • Experience interpreting contracts and managing vendor performance
Job Responsibility
Job Responsibility
  • Lead technical and security activities supporting CAPPS and CPA application systems
  • Develop and maintain strategic technology and security roadmaps aligned with organizational objectives
  • Manage technical project activities supporting CAPPS initiatives and enterprise application environments
  • Oversee Managed Service Providers and vendors, ensuring compliance with contractual obligations and service level agreements
  • Support CAPPS Central production and deployment activities serving multiple agencies and hub instances
  • Administer and support PeopleSoft FSCM/HCM 9.2 environments, including security, configuration, and technical troubleshooting
  • Ensure compliance with IT security standards, policies, controls, and risk management practices
  • Manage user access governance, Segregation of Duties (SoD), and role-based security frameworks within multi-tenant environments
  • Collaborate with business and technical teams to improve data integration, data quality, and system performance
  • Support IT service management processes utilizing ITIL methodologies and service desk best practices
Read More
Arrow Right

Principal Technical Program Manager, Datacenter Execution

Cloud Operations + Innovation (CO+I) is the team behind one of the World’s large...
Location
Location
United States , Redmond
Salary
Salary:
142800.00 - 274800.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree AND 6+ years experience in engineering, technical program management, or project development OR equivalent experience
  • 3+ years of experience managing cross-functional and/or cross-team projects
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
  • Must pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Job Responsibility
Job Responsibility
  • Manage cross functional initiatives, focusing on cross-organizational efficiencies and decision making that enable scale through streamlined rhythm of business, tools and processes
  • Leverage technical acumen in mechanical/electrical systems, structures, and networking infrastructure to facilitate engineering problem solving
  • Differentiate Microsoft data center delivery to create a competitive advantage by applying ‘Best in Class’ project and program management expertise
  • Drive business results through a regimented focus on key performance indicators and business goals, promoting clarity and motivation to the project team to execute on time, under budget, while delivering high quality results with zero rework
  • Use experience and expertise to improve and/or deploy templates, automation, and processes
  • Design and drive implementation of reporting by interfacing with business, engineering, finance, operations, and systems teams to provide actionable insights
  • Deliver on ambiguous projects with multiple stakeholders, unclear requirements, and incomplete data
  • Embody our culture and values
  • Fulltime
Read More
Arrow Right

Principal Technical Program Manager (Quantum Hardware and Firmware Systems)

Microsoft Quantum team is dedicated to developing the first scalable, fault-tole...
Location
Location
United States , Redmond
Salary
Salary:
139900.00 - 274800.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree AND 6+ years experience in quantum information, physics, materials science, electrical engineering, hardware systems, engineering, or related technical fields OR equivalent experience
  • 3+ years of experience managing cross-functional and/or cross-team projects.
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
  • Citizenship & Citizenship Verification: This role will require access to information that is controlled for export under export control regulations, potentially under the U.S. International Traffic in Arms Regulations or Export Administration Regulations, the EU Dual Use Regulation, and/or other export control regulations. As a condition of employment, the successful candidate will be required to provide proof of citizenship, U.S. permanent residency, or other protected status (e.g., under 8 U.S.C. § 1324b(a)(3)) for assessment of eligibility to access the export-controlled information. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid passport. Lawful permanent residents, refugees, and asylees may verify status using other documents, where applicable.
  • Ability to leverage AI tools to drive innovation and efficiency (e.g., performance modeling and analysis, research gathering, day to day task automation).
  • Apply AI to accelerate engineering and lab workflows. Design and build AI agents/copilots that assist with experiment setup, log triage, measurement report generation, protocol templating, and knowledge retrieval (e.g., instrument manuals, design docs).
  • Evaluate agentic solutions with measurable metrics and humanintheloop safeguards following Microsoft Responsible AI requirements for generative AI.
  • 10+ years of experience owning and managing multi-year, highly complex hardware and firmware product portfolios involving deep-tech or first-of-a-kind technologies, including board bring-up, System-on-Chip (SoC) bring-up, BIOS and driver development, Application Specific Integrated Circuits (ASICs), Field Programmable Gate Arrays (FPGAs), quantum systems, advanced chip packaging, cryoelectronics, or other high-reliability hardware.
  • Experience managing firmware and hardware product development across the full lifecycle, including R&D, system integration, hardware-software integration, new-technology introduction, and technology transfer from R&D into scaled engineering and manufacturing, including hardware quality systems and development or auditing of test and validation protocols.
  • Experience with hands-on firmware, low-level systems, or advanced hardware R&D, including BIOS, drivers, embedded systems, quantum device development, quantum error correction, measurement/control systems, or similar advanced hardware domains.
Job Responsibility
Job Responsibility
  • Drive Program Execution: Lead comprehensive program management for pivotal quantum hardware initiatives. Oversee all phases, including concept development, engineering design, prototyping, validation, operational scaling, and ongoing delivery. Collaborate closely with system architects, research scientists, and hardware engineers to ensure successful outcomes for each project
  • Strategic Planning & Roadmapping: Work with program management leadership, engineering teams, and executive stakeholders to develop and maintain a clear roadmap for hardware platform advancement. Align technical milestones, allocate resources, manage schedules, and address risks to support Microsoft Quantum’s overarching long-term goals
  • Cross-Disciplinary Coordination: Facilitate collaboration and alignment among teams specializing in quantum device physics, cryoelectronics, materials science, hardware control, manufacturing, supply chain, integration, and cloud hardware operations. Ensure that integrated efforts result in reliable and scalable hardware solutions
  • Supplier & Partner Engagement: Manage relationships with external foundries, research laboratories, equipment vendors, and strategic partners. Foster cross-company collaboration, establish clear requirements, and ensure compliance with Microsoft’s standards for quality, safety, and data security
  • Risk Management: Identify, monitor, and mitigate technical, scheduling, and operational risks throughout program execution. Apply continuous improvement strategies and adjust programs in response to lessons learned and evolving technology trends
  • Agile Delivery: Oversee Agile program processes and ceremonies, promote transparency by conducting regular reviews and updates, and proactively remove obstacles to ensure timely achievement of critical deliverables
  • Customer Focus: Incorporate feedback from internal and pilot customers—including researchers, manufacturing partners, and Azure Quantum platform teams—to guide improvements in hardware and processes
  • Executive Communication: Develop concise, data-driven reports and executive updates that communicate program status, milestones, risks, dependencies, and impact, upholding Microsoft’s high standards for stakeholder engagement and reporting
  • Embody our culture and values
  • Fulltime
Read More
Arrow Right