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Brightspeed has an exciting opportunity for a Technical Program Manager – Operational Governance to join our team! As an individual contributor you will be responsible for technical and non-technical program management, requirements gathering and verification, prioritization, roadmap and timeline management, go/no go facilitation, deployment support and project close. You will work closely with IT and Operations teams to ensure alignment of processes and visions. The principal purpose of this role is to ensure consistent program management, on time / budget program release, and effective communication for all programs assigned.
Job Responsibility:
Own and manage the end-to-end (E2E) program roadmap, master timeline, and execution cadence across the Operations space
Lead the full E2E program lifecycle for Operations stacks (OSS/BSS), including prioritization, resource planning, business requirements, roadmap development, execution, KPI tracking, benefit realization, and business handoff
Develop and maintain integrated program and project plans defining scope, schedule, milestones, dependencies, and risk management
Ensure assigned programs, projects and targeted operational initiatives are delivered on time, within scope, and within budget
Define and drive operations excellence, enabling operational efficiencies through analytics, process optimization, and continuous improvement
Create and sustain cohesive, cross-domain OSS and BSS operating models across Mass Markets (MM) and Enterprise & Wholesale (E&W)
Support Operations leadership by managing high-priority, targeted initiatives through completion
Own Operations business cases, requirements, program and project timelines, and governance artifacts
Facilitate Go / No-Go decision-making, release readiness, and business deployment support
Ensure programs meet defined measures of success, quality standards, and operational readiness criteria
Serve as a central point of coordination and organizational support for operations support, platform innovation and the PMO
Provide proactive, structured support to leadership by ensuring timely visibility into program progress, risks, gaps, dependencies, and decision needs
Consolidate inputs from peer Program Managers and cross-functional leaders into clear, executive-level communications
Lead executive status reviews and communications
Proactively identify, track, and escalate enterprise-level risks, issues, gaps, and dependencies
Lead program post-mortems and retrospectives, documenting lessons learned, identifying root causes, and driving continuous improvement
Use analytics and KPI tracking to assess program health, surface trends, and inform corrective actions
Requirements:
Bachelor’s degree in Project / Program Management, Business, or related field
8+ years of experience managing complex cross-functional and/or cross team programs
7+ years of strong technical experience, preferably in telecommunications or software development
Successful teamwork experience and demonstrated leadership abilities
Self-directing and the ability to work with minimal supervision
Must be able to read, understand and apply technical standards
Ability to translate technical terms into plain language
Ability to manage multiple projects / programs simultaneously and pivot quickly
Excellent client-facing and internal communication skills
Excellent PowerPoint & presentation skills
Quick learner with excellent written & verbal communication and analytical problem-solving skills
Solid organizational skills with attention to detail, context switching, and cope with tight deadlines
Proficient in Microsoft Office applications
Proficient in program planning and life cycle development tools
Nice to have:
Deep familiarity with fiber technology
Certified Project / Program Management Professional (PMP)-PM or Project / Program Management Degree
SmartSheets Knowledge
JIRA Knowledge
What we offer:
Competitive medical, dental, vision, and life insurance