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Microsoft’s Cloud Operations and Innovation (CO+I) team builds and operates Microsoft datacenters, which in turn powers Microsoft’s cloud business. The CO+I Engineering team (CO+IE) delivers services, applications, and automation supporting datacenter planning, construction, and operation. We own a large portfolio of services, including workflows that enable predicable, lowest cost datacenter construction, telemetry systems that drive high availability and optimized energy usage, and task and performance management applications that help our operation run as efficiently as possible. CO+I Engineering is a competitive advantage for Microsoft, and an important pillar in its cloud success. The Technical Program Manager of Critical Infrastructure Delivery will deliver complex network infrastructure projects, working with multi-faceted teams (full time employees and vendor staff) and have technical depth and experience in delivering bare metal infrastructure at scale, in operational environments. The successful candidate will be a team player, possess strong communication and collaboration skills, and have the ability to effectively manage and solve problems in alignment to standards and schedule. The role partners closely with colleagues, engineering and other infrastructure and operational teams, along with key decision makers across geographic and organizational boundaries, while maintaining excellence in installation of network infrastructure for high security networks in datacenters and other spaces.
Job Responsibility:
Partner with hardware Engineering to design technical solutions deployable in the field
Identify risks and propose data-driven mitigations
Define success criteria and create relationships for implementing field deployments for complex cross-functional projects
Coordinate and ensure alignment across organizations
Deliver on roadmaps for multiple bare metal field delivery pillars
Track project schedules, develop staging and implementation plans, and ensure reporting data is in place to support governance programs
Lead teams to partner with other departments to collect performance metrics, drive customer support, and lead direct field engagements
Manage relationships and expectations with various business stakeholders across CO+I
Create and contribute to processes, procedures, and tools to drive continuous improvements in execution
Participate in regular and annual planning strategies, including budget, contract execution that encompasses current and future scope commitments
Requirements:
Bachelor's Degree AND experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience