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Microsoft Corporation Logo Microsoft Corporation · IT - Software Development

Technical Program Manager II

United States, Redmond 100600.00 - 199000.00 USD / Year · Job Posted February 18, 2026
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Job Description

As a Technical Program Manager II in the Azure CXP Sovereign Cloud team you will lead cross-functional workstreams to deliver and improve customer support tooling and infrastructure for all new Azure cloud environments. You will define and track success metrics, using data and KPIs to measure progress and ensure operational readiness. You will engage with stakeholders across engineering, operations, and customer-facing teams to communicate program status, risks, and mitigation plans. Additionally, you will drive continuous improvement in support processes, participate in incident management, and design/document customer support workflows to ensure compliance and operational excellence.

Job Responsibility

  • Work with engineering teams to design technical solutions for customer support experiences, identifying risks and proposing data-based mitigations
  • Coordinate and ensure alignment across product and operations teams
  • Help deliver on roadmaps, track project schedules, and communicate status to stakeholders
  • Analyze and drive continuous improvement of customer support and incident management experiences by creating and validating use cases and partnering with others to define and collect metrics
  • Partner with our engineering teams in all phases of development as a subject matter expert focusing on privacy, compliance and customer support

Requirements

  • Bachelor's Degree AND 2+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
  • 1+ year(s) of experience managing cross-functional and/or cross-team projects
  • Experience using data to drive prioritization and measure progress
  • Experience managing multiple concurrent projects in a fast-paced environment
  • Experience translating customer requirements and scenarios into features, including writing software specifications with user experiences
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter

Nice to have

  • Bachelor's Degree AND 4+ years of experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
  • 4+ years of experience managing cross-functional and/or cross-team projects
  • 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos)
  • Experience with building services on Azure or other cloud services
  • Experience with data analytics and related technologies, including Kusto (Azure Data Explorer), SQL, ETL technologies, machine learning (ML), and PowerBI
  • Proven ability to lead through ambiguity while partnering across organizations
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