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Our team within Mastercard – Services: The Services team is a key differentiator for Mastercard, providing the cutting-edge services that are used by some of the world's largest organizations to make multi-million dollar decisions and grow their businesses. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business intelligence and insights, and data-driven information and risk management services. Economic Intelligence Program: Within the Services Technology Team, the Economic Intelligence program works closely with the Mastercard Economics Institute to provide clients with timely, actionable market level economic data, insights, and commentary. Our products leverage Mastercard data and proprietary models to generate economic insights across the world, covering macro and micro geographic regions and spanning dozens of sectors. We provide actionable insights to clients across retail and commerce, financial institutions, governments, tourism industries, and more. Currently we are modernizing a number of our applications and data pipelines by migrating to the cloud, building new, targeted products and capabilities, and bringing these capabilities together into a unified user experience. We are looking for a technical program manager who will drive the planning and execution of key Economic Intelligence priorities, working closely with engineers, product managers, and customer experience designers to scope projects, highlight dependencies and risks, create projects plans, and keep stakeholders updated on project status. In this role you will have a deep understanding of the technical components of our applications and modeling processes to ensure we are delivering solutions that drive value for our customers.
Job Responsibility:
Plan, execute, and deliver projects from inception to completion
Partner across roles and teams to ensure dependencies and risks are identified, well understood, and managed
Partner with Product Managers and Customer Experience Designers to develop a deep understanding of users and use cases and apply that knowledge to all engineering efforts
Manage and ensure the timely scoping, design, implementation, and release of complex features
Drive innovative improvements to team processes
Proactively identify roadblocks and challenges, and brainstorm and execute contingency plans throughout project execution
Establish and maintain clarity and visibility of project decisions, expectations, and milestones
Ensure high-quality outputs of all project milestones and dependencies
Requirements:
2+ years of experience working closely with engineering and product teams in an agile team environment
Experience breaking down problems, organizing work, planning sprints, and delivering technical programs in agile delivery models across multiple teams
Curious mindset and willingness to ask questions to identify solutions to challenges
Demonstrated experience building relationships and partnering with many teams and roles
Ability to communicate with executives, peers, and stakeholders with impact, eloquence, and authenticity
Customer-centric development approach
Passion for analytical / quantitative problem solving
Track record of identifying and implementing improvements to team development processes
Motivation, creativity, self-direction, and desire to thrive on varying team settings
Superior academic record with a degree in Computer Science, Engineering, or related technical field
Strong written and verbal English communication skills