Job Description
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Technical Program Manager (TPM), Security leads the strategic launch and operational readiness of security platforms across Azure and Microsoft Security solutions, supporting Customer Service & Support (CSS), the Customer Success Unit (CSU), and Industry Solutions Delivery (ISD). This role drives cross-organizational security initiatives from inception through delivery, ensuring clear requirements, dependency management, risk mitigation, and operational clarity for large-scale security workloads such as Microsoft Defender and Microsoft Sentinel. The TPM partners closely with engineering, product, and operations teams to validate readiness, maintain stakeholder alignment, and enable successful launches and Day-0 readiness. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
