Technical Program Manager, Contact Center Enablement Job at Brightspeed (Charlotte)

Senior Analyst, Conversational Analytics

At CVS Health, we’re building a world of health around every consumer and surrou...

Location

United States , Chicago

Salary:

43888.00 - 112200.00 USD / Year

CVS Health

Expiration Date

February 28, 2026

Requirements

Bachelor's degree in Statistics, Business, Social Sciences, or a related field
Two years experience in Customer Experience, Analytics, Contact Center Quality required
Experience utilizing natural language processing analytics technology
Clarabridge/Qualtrics’ Discover experience highly preferred
Strong organization, project management, and/or technical program management skills
Comfortable with ambiguity, and working cross-functionally to ensure project success
Self-motivated and eager to take ownership of projects
Interest in continued learning and expanding your technical skills
Demonstrated attention to detail, experience leveraging data & analytics to solve problems by collecting, organizing, analyzing, and interpreting data to generate insights
Proven innovative problem-solving abilities and decision-making skills

Job Responsibility

Leverage technology to automatically mine customer contacts to assess quality of service provided
Responsible for managing, collecting, and organizing information from contact center interactions
Collaborate with contact center leaders and stakeholders to determine program deliverables and expected timeframes
Manage progress and communicate regular progress updates
Partner with the Analyst, Conversational Analytics to ensure deliverables are completed to expectations and on time
Share reporting and analysis with a variety of organizational stakeholders and contact center leadership
Develop materials, which may include dashboards and/or slides, to lead discussions with key organizational leaders
Present data and analysis in a clear and concise manner, to showcase the aggregate picture of customers’ experiences with the contact center in regards to call quality assessment
Conduct ongoing calibration reviews of quality metrics with leaders, to ensure the program is informing decision-making and improving call quality in the contact center
Develop role-based reporting and scorecards, to assist with coaching and ensure leaders are informed about their teams’ performance

What we offer

Mission-focused career impacting change and measurably improving health outcomes for Medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Fulltime

New

Consumer Care Program Manager

The Consumer Care Program Manager is a corporate-based support role focused on m...

Location

Salary:

104100.00 - 149600.00 USD / Year

Campbell Soup Company

Expiration Date

Until further notice

Requirements

6+ years of experience in CRM administration with governance leadership
Background in CPG/food manufacturing and customer/consumer‑focused program management
Bachelor’s degree
Deep understanding of software development, lifecycles and technologies
Proficiency in program management, including process development, documentation, verification, and continuous improvement
Knowledge of contact center operations
Proficiency with CRM case management systems (Zendesk, Astute, Salesforce)
Strong technical writing skills for process and standards development
Knowledge of consumer experience concepts and care support programs
High level of communication, attention to detail, organization, and ability to work on multiple projects simultaneously

Job Responsibility

Leverage best practices and technology to deliver a unique and fulfilling consumer experience while safeguarding Campbell’s business and brand reputation
Evaluate and champion emerging technologies, including AI-driven solutions, to enhance Consumer Experience and Contact Center productivity
Oversee CRM governance and strategy, ensuring system integrity, scalability, and alignment with business objectives
Lead the development and governance of performance dashboards and data integrity reports using Zendesk Analytics and Power BI
Provide leadership in developing and executing processes that ensure a successful consumer experience
Build monitoring programs to ensure vendor compliance
Ensure consistency of corporate and brand messaging across all consumer touchpoints and drive continuous improvement in all consumer communications
Develop, train, and execute work processes and escalation procedures that enable quick and decisive action on emerging trends and issues
Promote visibility of contact center systems and capabilities to internal stakeholders
Lead analysis and timely communication of relevant consumer information across areas such as product quality, food safety, packaging, nutrition, promotions, and emerging trends

What we offer

Medical
Dental
Short and long-term disability
AD&D
Life insurance (for individual, families, and domestic partners)
Matching 401(k) plan with immediate vesting
Unlimited sick time
Paid time off
Holiday pay
Free access to the fitness center (if in WHQ)

Fulltime

Product Lifecycle Management Manager

The Staff / Senior Staff PLM Manager is a critical leadership role responsible f...

Location

United States , San Francisco

Salary:

208000.00 - 288000.00 USD / Year

Crusoe

Expiration Date

Until further notice

Requirements

Bachelor's degree in a directly related field (e.g., Engineering, Computer Science, or Supply Chain Management), or equivalent practical experience
10+ years of progressive, relevant experience in Product Lifecycle Management or configuration management within a hardware, high-tech, or data center environment
Proven experience successfully delivering timely impact across multiple high-priority projects in a rapidly changing environment
Deep expertise in Bill of Material (BOM) buildout, change control, configuration management, and PLM standards
Expert-level knowledge and implementation experience with one or more major PLM tools (e.g., Arena PLM, Oracle Agile, SAP PLM, Siemens Teamcenter, or PTC Windchill)

Job Responsibility

System Ownership & Roadmap: Own the end-to-end PLM strategy and technology roadmap
System Implementation Leadership: Lead the technical configuration and deployment of our chosen PLM platform
Data Governance: Architect and enforce a comprehensive governance framework for all product development processes
Integration & Ecosystem: Define the architecture for PLM system integrations with key enterprise platforms
BOM Management: Drive operational PLM activities to support both New Product Introduction (NPI) and Mass Production (MP) programs
Configuration Control: Architect and manage sophisticated multi-tier Bill of Materials (BOM) structuring, release, and maintenance
Change Management: Oversee all configuration management processes
Dual-Sourcing Enablement: Implement the necessary system architecture and workflows to formally manage alternate part numbers
Cross-Functional Leadership: Act as the trusted advisor and single point of contact for PLM
Process Improvement: Identify bottlenecks and inefficiencies in current manual processes

What we offer

Restricted Stock Units in a fast growing, well-funded technology company
Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
Employer contributions to HSA accounts
Paid Parental Leave
Paid life insurance, short-term and long-term disability
Teladoc
401(k) with a 100% match up to 4% of salary
Generous paid time off and holiday schedule
Cell phone reimbursement
Tuition reimbursement

Fulltime

Data Architect

As a Data Architect for Data, you are passionate about data and technology solut...

Location

India , Gurgaon

Salary:

Not provided

Rackspace

Expiration Date

Until further notice

Requirements

12+ years' experience leading engagements from design to implementation of creative data solutions leveraging the latest in Spark based modern data platforms on public cloud
At least 5 full lifecycle data platform deployments on Azure using first party services for Data and Analytics
Extensive experience with following technologies: Azure Data Factory, Azure Synapse Analytics, Azure Databricks
Extensive experience of Azure foundation and cloud engineering concepts including network, security, cost estimation, common IaaS and PaaS services and monitoring
Strong Spark, SQL, Data Modeling, Data lakehouse concepts
Programming / scripting experience using python and scala
6+ years' experience architecting solutions for optimal extraction, transformation and loading of data from a wide variety of traditional and non-traditional sources such as structured, unstructured, and semi-structured using SQL, NoSQL and data pipelines for real-time, streaming, batch and on-demand workloads
4+ years' experience with analytics/data management strategy formulation, architectural blueprinting and effort estimation of analytics
5+ years working in cloud or multi-server complex environments
Ability to simplify complex technical concepts into an easy-to-understand non-technical language to facilitate, communicate and interact with executives and business stakeholders

Job Responsibility

Lead, define and implement end-to-end modern data platforms on public cloud using 1st party services in support of analytics and AI use cases
Collaborate with enterprise architects, data architects, ETL developers & engineers, data scientists, and information designers to lead identification and definition of required data structures, formats, pipelines, metadata, and workload orchestration capabilities
Address aspects such as data privacy & security, data ingestion & processing, data storage & compute, analytical & operational consumption, data modeling, data virtualization, self-service data preparation & analytics, AI enablement, and API integrations
Be the technical liaison between customers and engineering teams
Be a big data evangelist by educating a variety of customers on the value of cloud and data services
Ensure solutions are optimized for Azure’s ecosystem, utilizing services such as Azure Functions, Logic Apps, and Event Hubs
Leverage Infrastructure-as-Code (IaC) tools like Terraform or Azure Resource Manager (ARM) for cloud resource management
Implement enterprise-grade security solutions using Azure Security Center, Azure Policy, and Azure Key Vault
Enforce data governance policies, including encryption standards, role-based access control (RBAC), and regulatory compliance (e.g., GDPR, HIPAA)
Conduct risk assessments and remediate vulnerabilities across the Azure environment

Fulltime

New

Contracts & Rights Coordinator

The Contracts & Rights Coordinators support the Media & Entertainment Content te...

Location

United Kingdom , Leeds

Salary:

30000.00 - 37500.00 GBP / Year

ITV

Expiration Date

January 29, 2026

Requirements

Excellent attention to detail is essential
Strong and effective communication, interpersonal and influencing skills and an ability to build successful working relationships at all levels is a must
Ability to effectively manage competing priorities with a customer service approach
delivers quality even when reacting to changing circumstances
able to monitor own work to ensure it reaches successful completion
and plans ahead, anticipating potential problems
Contracts and data management experience is preferred
ideally in a media and/or legal environment
Ability to develop existing processes to meet the changing needs of the business and to continuously improve and develop understanding of new and innovative technologies
Proficient in using Google Suite e.g. Gmail, Sheets & Docs, Microsoft Office e.g. Excel and Word and workflow tools, such as Trello, Jira

Job Responsibility

Support in the end-to-end process from internal sign-off, preparing and issuing initial drafts of agreements and issuing signature copies of contracts and arranging for prompt signature
Ensure the timely and accurate input, update and maintenance of contracts and rights data into ITV’s systems to reflect new information and to apply updates to existing information
To act as a point of contact for all aspects of contracts and rights queries (internal & external), such as copyright clearance, underlying rights queries, industry and regulatory legislation, terms of trade, talent union and music agreements
Provide accurate and timely visibility of rights availability, including clearance and cost information, across the Media & Entertainment division
Build and maintain relationships with all internal stakeholders and external suppliers, managing enquiries with a first class customer service led approach
Support on ad-hoc projects as they arise and co-ordinate such projects across the Legal & Business Affairs team or ITV as required

What we offer

Flexible working with a range of options
Generous holiday allowance, plus you can buy more
Annual bonus opportunity
Competitive pension contribution
Save as you earn - with an opportunity to buy ITV shares
Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life

Fulltime

New

Senior Contracts & Rights Coordinator

To provide a comprehensive and first-class contracts and rights management servi...

Location

United Kingdom , Leeds

Salary:

37500.00 - 42500.00 GBP / Year

ITV

Expiration Date

January 29, 2026

Requirements

Supervisory skills and the ability to coach, develop and train team members is essential
Excellent attention to detail is essential
Strong and effective communication, interpersonal and influencing skills and an ability to build successful working relationships at all levels is a must
Ability to effectively manage competing priorities with a customer service approach
delivers quality even when reacting to changing circumstances
able to monitor own work to ensure it reaches successful completion
and plans ahead, anticipating potential problems.

Job Responsibility

Line manage, support and develop a team of Contracts & Rights Coordinators
set objectives, monitor team performance and serve as a positive role model embodying ITV values and behaviours
Drive processes efficiency, providing and encouraging creative solutions to advance the productivity of the team and ensure that the team is equipped with the resources required to operate as a successful contracts and rights management team
Manage the end-to-end process from internal sign-off, preparing and issuing initial drafts of agreements and issuing signature copies of contracts and arranging for prompt signature
Ensure all contract requests and enquiries are dealt with using a customer service led approach
Ensure the timely and accurate input, update and maintenance of contracts and rights data into ITV’s systems to reflect new information and to apply updates to existing information
To act as a point of contact for all aspects of contracts and rights queries (internal & external), such as copyright clearance, underlying rights queries, industry and regulatory legislation, terms of trade, talent union and music agreements
Build and maintain relationships with all internal stakeholders and external suppliers, managing enquiries with a first class customer service led approach
Support on ad-hoc projects as they arise and co-ordinate such projects across the Legal & Business Affairs team or ITV as required.

What we offer

Flexible working with a range of options
Generous holiday allowance, plus you can buy more
Annual bonus opportunity
Competitive pension contribution
Save as you earn - with an opportunity to buy ITV shares
Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life

Fulltime

New

Royalty statements Specialist

We’re looking for experienced and passionate Royalty Statement Specialists to jo...

Location

United Kingdom , Manchester

Salary:

28000.00 - 32000.00 GBP / Year

ITV

Expiration Date

January 29, 2026

Requirements

Proven experience in royalty accounting, finance, licensing, publishing, or similar data-heavy reporting roles
Strong proficiency in Excel/Google Sheets (including lookups, pivot tables and complex formulas) with demonstrable data analysis skills
Experience creating detailed royalty statements and/or managing end-to-end royalty payment processes
Ability to interpret contract or legal language relating to rights, payments, licensing or financial obligations

Job Responsibility

Prepare, calculate and issue accurate royalty statements in line with contractual terms, usage data and sales or distribution reports
Review, interpret and apply licensing, publishing and distribution agreements to ensure calculations meet contractual obligations
Collect, validate and reconcile usage data from multiple sources (e.g., sales reports, streaming data, third-party statements) to support robust and accurate reporting
Investigate discrepancies and resolve issues collaboratively with finance, legal, operations, external contributors and suppliers
Maintain and update royalty schedules, databases and records to ensure accuracy, completeness and compliance
Support month-end planning and deadlines by preparing required reports, reconciliations and documentation
Respond to queries from talent, agents, partners and internal teams with clarity and professionalism
Assist with internal and external audits by preparing supporting materials, reconciliations and explanations as required
Contribute to process and system improvements across data handling, reporting workflows and wider team efficiencies
Ensure all reporting activity complies with organisational policies, contractual requirements and industry standards

What we offer

Flexible working with a range of options
Generous holiday allowance, plus you can buy more
Annual bonus opportunity
Competitive pension contribution
Save as you earn - with an opportunity to buy ITV shares
Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life

Fulltime

New

Production Journalist

We are looking for an experienced and multi-skilled Production Journalist to joi...

Location

United Kingdom , Bristol

Salary:

29034.00 - 34326.00 GBP / Year

ITV

Expiration Date

January 21, 2026

Requirements

Fully qualified NCTJ, BJTC or equivalent experience
Working knowledge of Ofcom code, media law and compliance
The ability to generate and develop original ideas and taking a creative approach to storytelling, treatments and production for both on-air and online
Knowledge and understanding of digital platforms and how to tap into new online audiences
Excellent organisational skills and demonstrate the ability to plan multiple stories while prioritising tasks
Strong writing skills for TV and digital
Excellent news judgment
A strong knowledge of the West Country and an awareness of the types of stories that engage our audiences across all platforms

Job Responsibility

Producing bulletins during Good Morning Britain, late and weekend bulletins
Curating our website and planning
Developing an online presence through our website, social media and the ITV West Country regional rail on ITVX
Generating and developing original ideas and taking a creative approach to storytelling, treatments and production for both on-air and online
Planning multiple stories while prioritising tasks
Working to tight deadlines and staying calm and approachable under pressure
Working long and unsociable hours at short notice
Travel to district offices or to work in other news operations as well as attending relevant forums, development sessions and meetings off site

What we offer

Flexible working with a range of options
Generous holiday allowance, plus you can buy more
Annual bonus opportunity
Competitive pension contribution
Save as you earn - with an opportunity to buy ITV shares
Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life

Fulltime

!

Technical Program Manager, Contact Center Enablement

Brightspeed

Location:
United States , Charlotte

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 12, 2026

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