Technical Program Manager, Contact Center Enablement Job at Brightspeed (Charlotte)

Systems Program Manager - Data Center Design, Engineering, and Construction

We are seeking a leader to own and deliver complex, multi-faceted system portfol...

Location

United States , Reston

Salary:

123000.00 - 176000.00 USD / Year

Consumer Care Program Manager

The Consumer Care Program Manager is a corporate-based support role focused on m...

Location

Salary:

104100.00 - 149600.00 USD / Year

THE VAIL CORPORATION

Expiration Date

Until further notice

Requirements

6+ years of experience in CRM administration with governance leadership
Background in CPG/food manufacturing and customer/consumer‑focused program management
Bachelor’s degree
Deep understanding of software development, lifecycles and technologies
Proficiency in program management, including process development, documentation, verification, and continuous improvement
Knowledge of contact center operations
Proficiency with CRM case management systems (Zendesk, Astute, Salesforce)
Strong technical writing skills for process and standards development
Knowledge of consumer experience concepts and care support programs
High level of communication, attention to detail, organization, and ability to work on multiple projects simultaneously

Job Responsibility

Leverage best practices and technology to deliver a unique and fulfilling consumer experience while safeguarding Campbell’s business and brand reputation
Evaluate and champion emerging technologies, including AI-driven solutions, to enhance Consumer Experience and Contact Center productivity
Oversee CRM governance and strategy, ensuring system integrity, scalability, and alignment with business objectives
Lead the development and governance of performance dashboards and data integrity reports using Zendesk Analytics and Power BI
Provide leadership in developing and executing processes that ensure a successful consumer experience
Build monitoring programs to ensure vendor compliance
Ensure consistency of corporate and brand messaging across all consumer touchpoints and drive continuous improvement in all consumer communications
Develop, train, and execute work processes and escalation procedures that enable quick and decisive action on emerging trends and issues
Promote visibility of contact center systems and capabilities to internal stakeholders
Lead analysis and timely communication of relevant consumer information across areas such as product quality, food safety, packaging, nutrition, promotions, and emerging trends

What we offer

Medical
Dental
Short and long-term disability
AD&D
Life insurance (for individual, families, and domestic partners)
Matching 401(k) plan with immediate vesting
Unlimited sick time
Paid time off
Holiday pay
Free access to the fitness center (if in WHQ)

Fulltime

Senior Customer Experience Engineer

Dynamics 365 is Microsoft’s suite of enterprise software that powers many of the...

Location

United States , Multiple Locations

Salary:

119800.00 - 234700.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 4+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 6+ years experience in technology industry, cloud operations, support engineering, and/or customer experience engineering OR equivalent experience
3+ years of customer facing experience
Experience supporting mission-critical cloud services for enterprise customers
Deep technical expertise with Dynamics 365 Customer Engagement (CE) and Customer Service Omni Channel, PowerApps, Power Automate and Dynamics 365 CE apps
Proven ability to manage competing priorities and drive initiatives to completion
Experience supporting or implementing cloud contact center platforms such as Microsoft CCaaS, Azure Communication Services, or similar CCaaS ecosystems
Knowledge of telephony fundamentals including SIP, RTP, codecs, carriers, SBCs, PSTN connectivity, Direct Routing, and QoS optimization

Job Responsibility

Provide advanced technical support for enterprise customers using Dynamics 365 Contact Center
Resolve critical, complex, and time-sensitive technical issues within a 24x7x365 global support environment
Participate in on-call rotations to lead triage, incident response, and escalation management for high-severity issues
Perform deep technical troubleshooting, log and telemetry analysis, and root-cause investigations across application, platform, data, and telephony layers
Deliver clear, customer-ready technical guidance and documentation to reduce future incidents and improve operational stability
Support the full Microsoft Contact Center as a Service (CCaaS) feature set, including voice channels, PSTN/Direct Routing, digital messaging, intelligent routing, IVR/IVA flows, bots, and agent desktop experiences
Diagnose issues involving SIP signaling, RTP/voice quality, telephony configuration, call setup failures, network QoS, and SBC/carrier integrations
Troubleshoot routing logic, queue management, priority rules, classification models, and capacity-based distribution
Support AI-driven features such as agent assist, classification, conversation intelligence, transcription, and generative responses
Lead investigations into cross-service scenarios involving Azure Communication Services (ACS), Bot Framework, Power Automate, Azure Functions, and Dataverse

Fulltime

New

System Architecture Engineer

The System Architecture Engineer will independently lead system development and ...

Location

United States , Reston

Salary:

150000.00 - 209000.00 USD / Year

Customer Experience Engineer

As an experienced Customer Experience Engineer joining the Microsoft Dynamics Co...

Location

United States , Redmond

Salary:

84200.00 - 165200.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Job Responsibility

Provide advanced technical support for enterprise customers using Dynamics 365 Contact Center
Resolve critical, complex, and time-sensitive technical issues within a 24x7x365 global support environment
Participate in on-call rotations to lead triage, incident response, and escalation management for high-severity issues
Perform deep technical troubleshooting, log and telemetry analysis, and root-cause investigations across application, platform, data, and telephony layers
Deliver clear, customer-ready technical guidance and documentation to reduce future incidents and improve operational stability
Support the full Microsoft CCaaS feature set, including voice channels, PSTN/Direct Routing, digital messaging, intelligent routing, IVR/IVA flows, bots, and agent desktop experiences
Diagnose issues involving SIP signaling, RTP/voice quality, telephony configuration, call setup failures, network QoS, and SBC/carrier integrations
Troubleshoot routing logic, queue management, priority rules, classification models, and capacity-based distribution
Support AI-driven features such as agent assist, classification, conversation intelligence, transcription, and generative responses
Lead investigations into cross-service scenarios involving Azure Communication Services (ACS), Bot Framework, Power Automate, Azure Functions, and Dataverse

Fulltime

Enablement Manager – AI Agent

As the Enablement Manager – AI Agent, you’ll be responsible for enabling Cresta’...

Location

United States , San Francisco; New York

Salary:

Not provided

Cresta

Expiration Date

Until further notice

Requirements

5+ years of experience in Sales Enablement, Product, Consulting, Sales, Solution Engineering, or a related role in a B2B SaaS environment
Strong understanding of enterprise sales motions and experience enabling quota-carrying teams
Comfort working with technically complex products, ideally involving AI, ML, automation, or data-driven platforms
Proven ability to translate sophisticated product capabilities into simple, compelling customer value
Strong cross-functional collaboration skills across Product, Sales, Marketing, and Solutions
High empathy for sellers and a passion for helping teams succeed in ambiguous, fast-evolving product environments
Exceptional communication, facilitation, and storytelling skills
Experience with enablement tools and conversation intelligence platforms (e.g., Gong)
Familiarity with enterprise sales methodologies such as MEDDICC, Challenger, or Command of the Message

Job Responsibility

Develop and deliver enablement programs that deeply educate sellers on Cresta’s AI Agent product, including capabilities, architecture, deployment models, and differentiation
Translate technical AI concepts into clear, compelling narratives that resonate with executive, operational, and technical buyer personas
Define and reinforce best-practice sales motions for AI Agent opportunities, from use-case discovery and qualification through solution design and close
Enable sellers to identify high-impact AI Agent use cases, map value to customer KPIs, and position outcomes across industries and contact center environments
Collaborate with Product Marketing to create AI Agent–specific enablement assets, including, talk tracks, objection handling, competitive guidance, and persona-based messaging
Ensure sellers can clearly articulate how Cresta’s AI Agent differs from traditional automation, rules-based bots, or generic AI solutions
Define and track success metrics for AI Agent enablement, such as ramp time, AI Agent attach rate, win rate, sales cycle length, and product adoption indicators
Use insights from deal reviews and field feedback to continuously improve enablement programs and content

What we offer

Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Flexible PTO to take the time you need, when you need it
Paid parental leave for all new parents welcoming a new child
Retirement savings plan to help you plan for the future
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
In-office meal program and commuter benefits provided for onsite employees

Senior Cloud Solution Architecture

The Microsoft Customer Experience & Success (CE&S) organization is responsible f...

Location

United States , Multiple Locations

Salary:

106400.00 - 203600.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR equivalent experience
Basic Contact Center Knowledge including Voice for omnichannel

Job Responsibility

Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record
Collaborates across Microsoft and customer/partner teams through on-strategy delivery to achieve customer/partner objectives and increase customer/partner satisfaction
Proactively manages business and technical risks, adapts methodology and applies governance principles to identify, communicate, and minimize business and technical risks
Executes work in compliance with industry and Microsoft guidelines and procedures
Continuously prioritizes among competing demands in their work and identifies where impact occurs with customers, ensuring alignment with business priorities and goals
Delivers solutions in line with company methodologies (e.g., product offerings such as value-based deliverables [VBDs], advice, training, technical validation), ensuring proven practices and patterns are followed to prepare customers for operational readiness and achievement of their business goals and targets
Leveraging knowledge of change management proven practices and/or involving the change management team, proactively helps the customer deploy for long-term organizational adoption to increase customer satisfaction and drive consumption/usage
Guides customers/partners towards a well-architected (e.g., secure, resilient, artificial intelligence [AI]-enabled), and cost- and performance-optimized solution to increase retention and expansion opportunities
Provides feedback to Unified Delivery Team on VBDs to refine and further develop content
Proactively identifies new opportunities for Consumption, Usage & Unified expansion (especially Enhanced Solutions) at scale based on business value to customer/partner and clear understanding of the Microsoft value proposition for supported platforms to empower cloud success, foster and strengthen security and resiliency, and drive AI innovation

Fulltime

Product Lifecycle Management Manager

The Staff / Senior Staff PLM Manager is a critical leadership role responsible f...

Location

United States , San Francisco

Salary:

208000.00 - 288000.00 USD / Year

Crusoe

Expiration Date

Until further notice

Requirements

Bachelor's degree in a directly related field (e.g., Engineering, Computer Science, or Supply Chain Management), or equivalent practical experience
10+ years of progressive, relevant experience in Product Lifecycle Management or configuration management within a hardware, high-tech, or data center environment
Proven experience successfully delivering timely impact across multiple high-priority projects in a rapidly changing environment
Deep expertise in Bill of Material (BOM) buildout, change control, configuration management, and PLM standards
Expert-level knowledge and implementation experience with one or more major PLM tools (e.g., Arena PLM, Oracle Agile, SAP PLM, Siemens Teamcenter, or PTC Windchill)

Job Responsibility

System Ownership & Roadmap: Own the end-to-end PLM strategy and technology roadmap
System Implementation Leadership: Lead the technical configuration and deployment of our chosen PLM platform
Data Governance: Architect and enforce a comprehensive governance framework for all product development processes
Integration & Ecosystem: Define the architecture for PLM system integrations with key enterprise platforms
BOM Management: Drive operational PLM activities to support both New Product Introduction (NPI) and Mass Production (MP) programs
Configuration Control: Architect and manage sophisticated multi-tier Bill of Materials (BOM) structuring, release, and maintenance
Change Management: Oversee all configuration management processes
Dual-Sourcing Enablement: Implement the necessary system architecture and workflows to formally manage alternate part numbers
Cross-Functional Leadership: Act as the trusted advisor and single point of contact for PLM
Process Improvement: Identify bottlenecks and inefficiencies in current manual processes

What we offer

Restricted Stock Units in a fast growing, well-funded technology company
Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
Employer contributions to HSA accounts
Paid Parental Leave
Paid life insurance, short-term and long-term disability
Teladoc
401(k) with a 100% match up to 4% of salary
Generous paid time off and holiday schedule
Cell phone reimbursement
Tuition reimbursement

Fulltime

Technical Program Manager, Contact Center Enablement

Brightspeed

Location:
United States , Charlotte

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 12, 2026

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