Job Description
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Durable Technology Initiatives (DTI) operates at the center of CES’s AI first transformation, focusing on the execution of foundational platforms that enable AI systems to reason and operate with consistent context across customer scenarios. A critical part of this foundation is Context & Graph Platforms, anchored in Fabric IQ, which provide the semantic and graph-based substrate required to connect customers, cases, products, services, knowledge, and skills across systems. As a Technical Program Manager - AI Graphs (TPM) for Context & Graph Platforms (Fabric IQ), you will be accountable for driving the delivery, integration, and operational readiness of these platforms across Customer Support, Customer Success, and Industry Solutions. Your work ensures that context and graph capabilities designed at the platform level are implemented correctly, scaled reliably, and translated into measurable improvements in customer and operational outcomes. This role is designed for someone who excels at complex technical execution, managing cross team dependencies, and ensuring foundational platform investments deliver real world value. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
