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We're seeking an experienced Technical Program Manager to join Cohere's customer-facing Program Management team, with a focus on Canadian public sector and defence accounts. This is a highly specialized role requiring an individual who understands both the technical complexity of frontier AI models and the unique requirements of government and defence organizations. You will be the critical bridge between our cutting-edge AI capabilities and the specific needs of Canadian federal departments, provincial agencies, Crown corporations, and defence organizations. You'll navigate complex procurement processes, stringent security requirements, data sovereignty concerns, and regulatory compliance while ensuring our customers successfully deploy and scale our AI solutions.
Job Responsibility:
Own end-to-end technical program delivery for Canadian public sector and defence customers, from initial deployment through production scaling
Serve as the primary technical program point of contact for government customers, building trusted relationships with departmental CIOs, IT directors, and technical teams
Translate complex government requirements (security, compliance, accessibility, bilingualism, data sovereignty) into actionable engineering plans
Navigate government procurement processes, RFP responses, and contractual technical obligations
Provide clear, timely, and objective communication across Cohere's engineering organization, customer stakeholders, and government leadership
Translate between AI/ML technical concepts and government-appropriate language for decision-makers who may not have deep technical backgrounds
Present technical roadmaps and status updates to senior government officials and departmental executives
Represent Cohere's technical capabilities in sensitive government and defence contexts
Create and manage project schedules that account for government timelines, security review processes, and ministerial approval cycles
Identify and manage dependencies across government departments, security authorities, cloud service providers, and internal Cohere teams
Navigate risks unique to government deployments: privacy compliance, Algorithmic Impact Assessments, Treasury Board submissions, security authorizations
Drive alignment between product development priorities and specific government requirements
Ensure on-time delivery of AI solutions that meet government-grade security, privacy, accessibility, and performance standards
Coordinate technical work across multiple teams: model customization, security hardening, integration with government systems, bilingual support
Establish governance checkpoints appropriate for high-stakes government deployments
Problem-solve complex technical challenges in air-gapped, on-premises, or highly regulated environments
Requirements:
7+ years of experience as a Technical or Engineering Program Manager
At least 2 years in customer-facing technical delivery and operations for enterprise-grade software or AI/ML solutions
Experience working with government, defence, or heavily regulated customers (public sector, defence contractors)
Proven track record managing complex, multi-stakeholder technical programs with stringent compliance requirements
Deep understanding of how government organizations procure, evaluate, and deploy technology
Familiarity with Canadian government requirements: data sovereignty, privacy laws (Privacy Act), accessibility standards, official languages obligations, security classifications
Understanding of defence and national security considerations in AI deployment
Eligible to obtain Canadian government security clearance (Top Secret preferred)
Nice to have:
Active Canadian government security clearance (Secret or Top Secret) - strong preference for active Top Secret clearance
Bilingual (English/French) proficiency
Background in or strong familiarity with Canadian defence, intelligence, or critical infrastructure sectors
Experience with GC Cloud services (Azure, AWS GovCloud) or Protected B/C environments
Project management certification (PMP, PgMP) or government-specific methodologies
Knowledge of or experience with LLM training, fine-tuning, or deployment would be a strong differentiator
Experience with Algorithmic Impact Assessments or AI ethics frameworks is a strong asset
What we offer:
An open and inclusive culture and work environment
Work closely with a team on the cutting edge of AI research
Weekly lunch stipend, in-office lunches & snacks
Full health and dental benefits, including a separate budget to take care of your mental health
100% Parental Leave top-up for up to 6 months
Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement
Remote-flexible, offices in Toronto, New York, San Francisco, London and Paris, as well as a co-working stipend