Technical Program Manager, AI Delivery for Public Sector & Defence Job at Cohere (Toronto)

Customer Success Manager, Public Sector & Defence

We're seeking an exceptional Customer Success Manager with deep expertise in the...

Location

Canada , Ottawa

Salary:

Not provided

Cohere

Expiration Date

Until further notice

Requirements

8+ years of experience in customer success, account management, strategic consulting, or technology delivery roles within enterprise or government contexts
At least 3-5 years working directly with Canadian government, defense, or healthcare organizations in a technology, digital transformation, or consulting capacity
Proven track record of managing complex, strategic accounts with multiple stakeholders, long sales cycles, and multi-year implementation timelines
Experience leading AI/ML, cloud, or enterprise software implementations in secure or highly regulated environments
Deep understanding of how government organizations evaluate, procure, implement, and govern technology solutions
Active Top Secret security clearance (mandatory)
Demonstrated success driving customer adoption, expansion, and retention in complex enterprise or government accounts
Experience developing and executing customer success strategies, QBRs, and executive engagement programs
Track record of identifying and closing expansion opportunities within existing accounts
Ability to manage multiple strategic accounts simultaneously while maintaining high-touch, personalized engagement

Job Responsibility

Own the success, adoption, and growth of Cohere's Canadian public sector and defence customers, ensuring they realize maximum value from our AI solutions
Build deep, trusted relationships with senior government stakeholders, including Deputy Ministers, CIOs, ADMs, digital transformation leads, and departmental executives
Develop comprehensive success plans tailored to each organization's mission, digital strategy, budget cycles, and unique constraints
Serve as the primary point of contact and executive sponsor for your accounts, managing escalations and ensuring customer satisfaction
Define and track success metrics aligned with public sector priorities: citizen satisfaction, service delivery improvements, cost savings, operational efficiency, accessibility outcomes
Guide customers through the full lifecycle of AI adoption—from use case identification and pilot design through production deployment and scaling
Lead secure AI implementation projects in complex government environments, including air-gapped systems, Protected B/C environments, and on-premises deployments
Navigate the unique challenges of public sector AI adoption: legacy system integration, data sensitivity, lengthy approval processes, and risk-averse organizational cultures
Create and execute change management strategies to drive user adoption and value realization across diverse government workforces
Conduct regular executive business reviews with senior stakeholders, demonstrating ROI, impact, and strategic value

What we offer

An open and inclusive culture and work environment
Work closely with a team on the cutting edge of AI research
Weekly lunch stipend, in-office lunches & snacks
Full health and dental benefits, including a separate budget to take care of your mental health
100% Parental Leave top-up for up to 6 months
Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement
Remote-flexible, offices in Toronto, New York, San Francisco, London and Paris, as well as a co-working stipend
6 weeks of vacation (30 working days!)

Fulltime

Electronics Tech I

Under supervision, performs simple and routine tasks or tests within, but not ne...

Location

United States , Texarkana

Salary:

29.84 USD / Hour

Amentum

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent required
Vocational/technical training beyond high school and some job-related experience or equivalent
Excellent written communication skills
working knowledge of word processing and integrated software application
organizational skills and ability to perform detail-oriented work as required
Must have a valid and current state driver's license
Must understand and be able to use Technical Manuals
Must be able to complete paperwork associated with vehicle maintenance and repairs
Ability to manipulate and use hand tools and hydraulic equipment
Ability to work in a team environment

Job Responsibility

Assist with the installation, fabrication, modification and operation of test equipment used on special projects
Operate a variety of computer systems to assist in the collection and compilation of data
Perform a wide variety of duties in the installation, maintenance, troubleshooting, and repair of computers and peripheral equipment
Test electronic circuits and components to locate and replace defective components, P.C. boards, using appropriate electronic test equipment and hand tools
Maintain and repair PC hardware and auxiliary hardware
Maintain parts inventory, technical documentation and record of repairs
Assist with maintenance, troubleshooting, and overhaul of repair of equipment
Perform all other position related duties as assigned or requested

What we offer

Health, dental, and vision insurance
Paid time off and holidays
Retirement benefits (including 401(k) matching)
Educational reimbursement
Parental leave
Employee stock purchase plan
Tax-saving options
Disability and life insurance
Pet insurance

Fulltime

Operations Manager

The Operations Manager is a member of the Store Management team, and as such, fu...

Location

United States , Kingwood

Salary:

19.00 - 29.00 USD / Hour

CVS Health

Expiration Date

May 13, 2026

Requirements

Deductive reasoning ability
Advanced analytical skills
Computer skills
Advanced communication skills
Leadership skills
Supervision skills
Influencing skills
Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts
Ability to work overtime as needed
Ability to respond to urgent issues at the store when they arise

Job Responsibility

Overall store management, supervision, and policy implementation
Sales and inventory management
Employee staffing, training, and development
Financial management
Customer service leadership
Lead others and work effectively with store crews
Supervise, assign and direct activities of the store’s crew
Effectively communicate information to store crew and supervisors
Support Store Manager with actions plans for operational and service improvement
Assist customers with their questions, problems and complaints

What we offer

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
Wellness screenings
Tobacco cessation programs
Weight management programs
Confidential counseling
Financial coaching
Paid time off
Flexible work schedules

Fulltime

HR Data Analyst

We are looking for a detail-oriented and proactive HR Data Analyst to join our H...

Location

India , Bangalore

Salary:

Not provided

ATS Automation Tooling Systems Inc.

Expiration Date

Until further notice

Requirements

Bachelor’s degree in HR, Business Administration, Data Analytics, Statistics, or related field
3 - 5 years of experience in HR analytics, HR operations, or similar data-focused roles
Strong Excel/Google Sheets skills (pivot tables, lookups, basic formulas)
Experience or familiarity with HR systems (HRIS/ATS) is a plus
Knowledge of Power BI or Tableau is an added advantage
Strong attention to detail and problem-solving mindset
Good communication and ability to collaborate with global teams
Ability to handle confidential information with integrity

Job Responsibility

Collect, clean, and maintain HR data from multiple sources including HRIS, ATS, payroll, and employee records
Prepare regular and ad-hoc HR reports and dashboards for global and local HR teams
Support HR metrics and analytics such as headcount, attrition, hiring trends, performance, compensation, and workforce planning
Ensure data accuracy, consistency, and compliance with organizational standards
Partner with global HR stakeholders to understand reporting requirements and deliver data-driven insights
Assist in automating reports and improving data processes for increased efficiency
Support key HR projects involving data analysis, audits, policy updates, and compliance reporting
Maintain confidentiality and follow data governance best practices

Customer Success Advisor

Rapid7 is seeking a Customer Success Advisor who will provide best in class cust...

Location

Australia , Melbourne

Salary:

Not provided

Rapid7

Expiration Date

Until further notice

Requirements

3+ years of experience in Customer Success, Service Delivery, or a similar customer-facing role, ideally within a SaaS environment
Technical knowledge in at least one cybersecurity domain such as Vulnerability Management, Cloud Security (CSPM), Threat Intelligence, or Detection & Response services (preferred)
Ability to guide customers through platform capabilities, best practices, and cybersecurity maturity journeys, from initial adoption to realised business value
Strong communication skills, with the ability to translate complex technical concepts clearly to both technical and non-technical audiences
Cross-functional collaboration, partnering effectively with Sales and other customer-facing teams to drive positive customer outcomes
Accountability and ownership, proactively managing customer needs and ensuring commitments are delivered with high quality and attention to detail
A customer-first mindset, with a passion for service, creative problem solving, and building long-lasting customer relationships
Strong organisational skills with the ability to manage competing priorities while maintaining accuracy and consistent quality
Core Value Embodiment: Embody our core values to foster a culture of excellence that drives meaningful impact and collective success

Job Responsibility

Work closely with our regional partners to provide excellent service for their end users and ensure a tight communication and relationship in maintaining and driving regional revenue
Drive customer awareness of product features and Rapid7 services aligned to business outcomes, to maximise the adoption and realised value of their purchased solutions
Develop and maintain strong, multi-level relationships with each customer, ensuring that Rapid7 solutions support the ongoing needs and security objectives for each customer
Engage in consistent, proactive client and partner meetings to positively impact customer loyalty and revenue growth
Conduct quarterly business reviews to ensure successful outcomes from Rapid7 solutions
Review executive dashboards and program status, continually measuring and monitoring customers’ health metric and KPIs
Solidify your position as a trusted advisor with all customers and drive continued value of our products and services
Consistently achieve quarterly renewal revenue targets, striving for a high percentage of on-time revenue retention
Recognise expansion opportunities and effectively qualify them for Sales counterparts to bring to closure
Effectively manage reactive customer requests and anticipate their needs

Operations Manager

The Operations Manager is a member of the Store Management team, and as such, fu...

Location

United States , Philadelphia

Salary:

19.00 - 29.00 USD / Hour

CVS Health

Expiration Date

May 13, 2026

Requirements

Deductive reasoning ability, advanced analytical skills and computer skills
Advanced communication skills, leadership, supervision, and influencing skill
Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Job Responsibility

Overall store management, supervision, and policy implementation
Sales and inventory management
Employee staffing, training, and development
Financial management
Customer service leadership
Lead others and work effectively with store crews
Supervise, assign and direct activities of the store’s crew
Effectively communicate information to store crew and supervisors in an open and timely manner
Support Store Manager with actions plans for operational and service improvement
Assist customers with their questions, problems and complaints

What we offer

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance

Parttime

Information Systems Watch Technician

Amentum is currently seeking an Information Systems Watch Technician to join our...

Location

United States , Arlington

Salary:

110000.00 - 130000.00 USD / Year

Amentum

Expiration Date

Until further notice

Requirements

Active DoD TS/SCI security clearance with adjudication within the last 5 years or designated CE
Ability to obtain and maintain special accesses
Three to Five (3-5) years of related experience or any equivalent combination of relevant education and experience
Experience setting up and troubleshooting circuits and equipment
Experience making, running, testing cables, performing loopbacks, installing equipment
Experience using VTC equipment
CompTIA IT Security+ Certification must be obtained within 6 months

Job Responsibility

Responsible for availability, performance and testing of operational mission capabilities under varying conditions including various IT and RF based voice, video, data systems, networks, services, and information feeds
Operate, maintain, test, analyze, troubleshoot, and restore communications systems and services
Coordinate availability, performance and/or restoration efforts with 3rd party services providers as required
Apply knowledge, training, and expertise to determine appropriate operational course of action and best solution set to implement under varying events and conditions, brief customer on operational status
Set up operate and train users on various voice, video and data networks including radio systems, satellite systems, network architecture and distribution systems
Make tactical decisions and take decisive action in stressed environments to ensure mission objectives are met
Manage dynamic taskings and prioritize workload to meet customer expectations and demand levels under changing situational conditions
Identify and recommend process improvements, efficiency gains and innovative approaches to operations and service delivery to increase customer value
Work with customers to determine operational requirements for future system capabilities
support the design, planning and testing of new systems to meet customer needs

What we offer

Health, dental, and vision insurance
Paid time off and holidays
Retirement benefits (including 401(k) matching)
Educational reimbursement
Parental leave
Employee stock purchase plan
Tax-saving options
Disability and life insurance
Pet insurance

Fulltime

Account Executive, Commercial Accounts

Rapid7’s Commercial Sales organization is seeking an Account Executive to join t...

Location

United States , Boston

Salary:

72300.00 - 97700.00 USD / Year

Rapid7

Expiration Date

Until further notice

Requirements

1+ year of B2B closing experience
Strong track record of success driving revenue through prospecting, creating new business and sustainably growing existing business
Ability to work well independently and under pressure, as well as be highly responsive to clients
Capacity to learn, absorb, and adapt quickly to ever-changing business priorities
Critical thinking in a variety of situations, demonstrating drive, initiative, energy and sense of urgency in acquiring and serving clients
Ability to travel up to 10% to client meetings as needed

Job Responsibility

Meet and/or exceed your quota by identifying, qualifying and closing new business opportunities at mid-market companies with up to 1000 employees while being a collaborative member of the team
Creatively source new prospects and thoughtfully position Rapid7's offerings to suit their needs
Serve as a trusted advisor and industry expert
Stay current on competitor offerings and be able to identify their strengths and vulnerabilities
Turn client feedback into actionable strategies to drive new business and address competitive risks
Influence client decisions and advocate for client needs to negotiate solutions
Work closely and communicate effectively with various cross functional teams including Sales Engineering, Sales Operations and Customer Success to ensure seamless implementation and effective ongoing account growth
Accurately enter, update, and maintain daily activity, forecast and opportunity information in Salesforce

Technical Program Manager, AI Delivery for Public Sector & Defence

Cohere

Location:
Canada , Toronto ▼
Ottawa

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 20, 2026

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