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DoorDash Logo DoorDash · IT - Software Development

Technical Program Manager, AI & Automation

United States, New York 136000.00 - 200000.00 USD / Year · Job Posted March 24, 2026
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Job Description

About the Team: The Enterprise Insights & Analytics team partners closely with the Enterprise Account Management & Business Development organization to drive strategic, analytical, and operational impact across DoorDash’s largest partnerships. The team focuses on building scalable insights, tools, and automation that improve sales efficiency and enable better decision-making across Enterprise teams. As part of this mission, the team leads cross-functional initiatives that combine analytics, AI, and automation to address complex operational challenges. This includes developing scalable reporting infrastructure, designing workflow automation, and partnering with Product, Engineering, and Sales leadership to reimagine how insights and tools support the Enterprise organization. About the Role: We’re seeking a Technical Program Manager to lead AI-enabled automation initiatives that improve efficiency across our Enterprise Sales organization. You will report into the Director of Enterprise Insights & Analytics on our Insights & Analytics team within the Enterprise organization. This role will focus on identifying high-impact workflow opportunities, developing automation solutions, and scaling tools that reduce manual work across Enterprise teams. You will work closely with Account Management, Strategy & Operations, Product, Engineering, and Data teams to translate business needs into technical builds and ensure successful adoption. This is a cross-functional role for someone with strong technical fluency, program leadership experience, and the ability to translate ambiguous problems into scalable solutions.

Job Responsibility

  • Lead AI & Automation Programs: Identify manual workflows and deploy AI-enabled solutions that improve Enterprise sales efficiency
  • Translate Business Needs into Technical Solutions: Partner with stakeholders to map workflows and translate requirements into scalable automation and data solutions
  • Own Initiatives End-to-End: Lead programs from discovery through pilot and scale, coordinating cross-functional execution and measuring operational impact
  • Collaborate Across Product, Engineering, and Data: Work with technical teams to integrate automation, analytics, and AI capabilities into Enterprise workflows
  • Drive Enablement & Adoption: Embed solutions into day-to-day workflows through enablement, training, and structured pilots

Requirements

  • 6+ years of experience in technical program management, analytics, strategy, consulting, or a similar role
  • proficient in SQL and Python
  • understand data foundations including pipelines, ETL processes, and system dependencies
  • technically fluent working with APIs, automation platforms, or internal tooling
  • experience deploying AI-enabled tools, automation workflows, or internal data products
  • strong cross-functional collaborator who can align technical and non-technical stakeholders and communicate complex ideas clearly

What we offer

  • 401(k) plan with employer matching
  • 16 weeks of paid parental leave
  • wellness benefits
  • commuter benefits match
  • paid time off
  • paid sick leave
  • medical, dental, and vision benefits
  • 11 paid holidays
  • disability and basic life insurance
  • family-forming assistance
  • mental health program
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