CrawlJobs Logo

Technical Program Manager, AI & Automation

doordash.com Logo

DoorDash

Location Icon

Location:
United States , New York ▼

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

136000.00 - 200000.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

About the Team: The Enterprise Insights & Analytics team partners closely with the Enterprise Account Management & Business Development organization to drive strategic, analytical, and operational impact across DoorDash’s largest partnerships. The team focuses on building scalable insights, tools, and automation that improve sales efficiency and enable better decision-making across Enterprise teams. As part of this mission, the team leads cross-functional initiatives that combine analytics, AI, and automation to address complex operational challenges. This includes developing scalable reporting infrastructure, designing workflow automation, and partnering with Product, Engineering, and Sales leadership to reimagine how insights and tools support the Enterprise organization. About the Role: We’re seeking a Technical Program Manager to lead AI-enabled automation initiatives that improve efficiency across our Enterprise Sales organization. You will report into the Director of Enterprise Insights & Analytics on our Insights & Analytics team within the Enterprise organization. This role will focus on identifying high-impact workflow opportunities, developing automation solutions, and scaling tools that reduce manual work across Enterprise teams. You will work closely with Account Management, Strategy & Operations, Product, Engineering, and Data teams to translate business needs into technical builds and ensure successful adoption. This is a cross-functional role for someone with strong technical fluency, program leadership experience, and the ability to translate ambiguous problems into scalable solutions.

Job Responsibility:

  • Lead AI & Automation Programs: Identify manual workflows and deploy AI-enabled solutions that improve Enterprise sales efficiency
  • Translate Business Needs into Technical Solutions: Partner with stakeholders to map workflows and translate requirements into scalable automation and data solutions
  • Own Initiatives End-to-End: Lead programs from discovery through pilot and scale, coordinating cross-functional execution and measuring operational impact
  • Collaborate Across Product, Engineering, and Data: Work with technical teams to integrate automation, analytics, and AI capabilities into Enterprise workflows
  • Drive Enablement & Adoption: Embed solutions into day-to-day workflows through enablement, training, and structured pilots

Requirements:

  • 6+ years of experience in technical program management, analytics, strategy, consulting, or a similar role
  • proficient in SQL and Python
  • understand data foundations including pipelines, ETL processes, and system dependencies
  • technically fluent working with APIs, automation platforms, or internal tooling
  • experience deploying AI-enabled tools, automation workflows, or internal data products
  • strong cross-functional collaborator who can align technical and non-technical stakeholders and communicate complex ideas clearly
What we offer:
  • 401(k) plan with employer matching
  • 16 weeks of paid parental leave
  • wellness benefits
  • commuter benefits match
  • paid time off
  • paid sick leave
  • medical, dental, and vision benefits
  • 11 paid holidays
  • disability and basic life insurance
  • family-forming assistance
  • mental health program

Additional Information:

Job Posted:
March 24, 2026

Icon
DoorDash - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Technical Program Manager, AI & Automation

Lead Technical Program Manager – AI and Data, People Team

As a leader within the People Program Team, you will have a unique opportunity t...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 10+ years of relevant work experience across technical program management
  • Experience leading teams to deliver large-scale transformations across AI and Data Governance
  • Demonstrated experience implementing an organisational AI vision, strategy and roadmap
  • Proven track record of driving a robust data governance framework and compliance across all our data policies, including access management and role-based access control
  • Background in AI development, machine learning, process automation, or systems engineering, with the ability to navigate technical details
  • An API-first mindset and extensive experience with automation tools
  • Excellent verbal, written, and influencing skills (including experience with facilitating meetings and engaging with an executive audience)
  • Managed delivery across multiple business and engineering teams with strong track record driving complex programs and managing interdependent teams
Job Responsibility
Job Responsibility
  • Develop the People Team AI-First vision, strategy and roadmap to implement solutions to solve complex business challenges and become a fully AI enabled People Team
  • Lead and develop a high-performing team to deliver large scaled programs and partner with Business, Engineering, and AI teams to translate business priorities into AI strategies and delivery plans
  • Develop our People data governance roadmap in a partnership with People Insights and Engineering to ensure our People Products are compliant against our Data policies
  • Drive our Customer Zero objectives by advocating for feature enhancements across our Atlassian Products as we fully embed our People processes into the Atlassian System of Work
  • Drive our People Team Customer Zero feedback loop and beta testing for our Atlassian Products to enhance our product offerings for our external customers. This includes influencing our engineering team to ensure the People Team delivery roadmap is prioritised
What we offer
What we offer
  • health coverage
  • paid volunteer days
  • wellness resources
  • Fulltime
Read More
Arrow Right

Strategic Customer Relationship AI Automation Manager

Bloomreach is seeking a Customer Relationship AI Automation Manager to orchestra...
Location
Location
Slovakia , Bratislava
Salary
Salary:
4000.00 EUR / Month
bloomreach.com Logo
Bloomreach
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Program/operations leadership: run customer-facing programs or operations in a SaaS environment
  • Tech & tools savvy: fluent in tools like Salesforce (or similar CRM), workflow automation platforms (e.g. n8n), generative AI tools, and analytics dashboards
  • Data-driven mindset: love digging into metrics and usage data
  • Change management skills: great at helping people adopt new tech and processes
  • Cross-functional collaboration: thrive in cross-functional teams and can speak both business and technical languages
  • Innovative and customer-focused: curious, forward-looking, and excited to reinvent how SaaS companies engage and support their customers with AI
Job Responsibility
Job Responsibility
  • Redefine customer engagement with AI programs: Partner with the AI Ops team to design and evolve autonomous customer programs
  • Accelerate the customer lifecycle: Own the tracking and optimization of critical customer metrics
  • Build customer insights tools that drive GTM strategy: Develop and refine usage analytics dashboards, automation decision-making frameworks, and reporting capabilities
  • Participate in building the customer tech stack of the future: Work with Ops & Innovation team, RevOps, and Product teams to understand the integration and orchestration of various platforms
  • Innovate and experiment: Continuously test and refine AI capabilities, messaging, segmentation logic, and customer programs
  • Unify teams around AI-powered customer relationships: Collaborate across Customer Success leadership, Support, Account Management, Product, Sales, and Marketing
  • Enable success teams through AI adoption: Work side by side with Customer Success, Support, and Account Management to embed AI seamlessly into their workflows
What we offer
What we offer
  • Restricted stock units
  • Company performance bonus
  • $1,500 professional education budget annually
  • Employee Assistance Program with counselors
  • Subscription to Calm app
  • 'DisConnect' days (additional day off each quarter)
  • Extended parental leave up to 26 calendar weeks for Primary Caregivers
  • Employee referral bonus of up to $3,000
  • Work anniversaries celebrated
  • Fulltime
Read More
Arrow Right

Strategic Customer Relationship AI Automation Manager

Bloomreach is seeking a Customer Relationship AI Automation Manager to orchestra...
Location
Location
Czechia , Bratislava; Brno; Prague
Salary
Salary:
Not provided
bloomreach.com Logo
Bloomreach
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Program/operations leadership: You’ve run customer-facing programs or operations in a SaaS environment and can turn strategy into hands-on execution that delivers results at scale across multiple customer segments
  • Tech & tools savvy: You’re fluent in tools like Salesforce (or similar CRM), workflow automation platforms (e.g. n8n), generative AI tools (for content or insights), and analytics dashboards. You quickly learn new technologies and leverage them to drive automation
  • Data-driven mindset: You love digging into metrics and usage data, spotting opportunities to improve engagement, speed up value delivery, and increase customer satisfaction
  • Change management skills: You’re great at helping people adopt new tech and processes - patient, clear, and persuasive in driving change and encouraging teams to trust AI-driven solutions
  • Cross-functional collaboration: You thrive in cross-functional teams and can speak both business and technical languages, effectively bridging gaps between departments to achieve common goals
  • Innovative and customer-focused: You’re curious, forward-looking, and excited to reinvent how SaaS companies engage and support their customers with AI. You keep the customer’s experience at the heart of every automation you implement.
Job Responsibility
Job Responsibility
  • Redefine customer engagement with AI programs: Partner with the AI Ops team to design and evolve autonomous customer programs - from intelligent onboarding sequences to renewal automation, support routing, and upsell recommendations - that deliver the right message at the right time to every customer type
  • Accelerate the customer lifecycle: Own the tracking and optimization of critical customer metrics - onboarding time-to-first-value, feature adoption rates, renewal velocity, upsell pipeline conversion, support resolution time - with a relentless focus on retention, expansion, and customer satisfaction
  • Build customer insights tools that drive GTM strategy: Develop and refine usage analytics dashboards, automation decision-making frameworks, and reporting capabilities that (1) give customers self-service visibility into their adoption and ROI, and (2) surface critical patterns and opportunities to Bloomreach's Product, Sales, and Marketing teams - directly informing go-to-market positioning, segment strategies, and product roadmap priorities
  • Participate in building the customer tech stack of the future: Work with Ops & Innovation team, RevOps, and Product teams to understand the integration and orchestration of Salesforce, Staircase, Gainsight, Hubspot or other automation platform, N8N, Supabase, GPT-based tools, and analytics platforms to co-create a future-ready customer stack that scales across all customer types
  • Innovate and experiment: Continuously test and refine AI capabilities, messaging, segmentation logic, and customer programs, ensuring Bloomreach stays ahead of the curve in customer experience innovation and turns experimentation into competitive advantage
  • Unify teams around AI-powered customer relationships: Collaborate across Customer Success leadership, Support, Account Management, Product, Sales, and Marketing to align people, process, and technology - ensuring every team benefits from and contributes to the evolution of AI-driven customer engagement
  • Enable success teams through AI adoption: Work side by side with Customer Success, Support, and Account Management to embed AI seamlessly into their workflows, turning AI into a trusted partner that helps them deliver proactive, data-driven customer experiences and accelerate time-to-value.
What we offer
What we offer
  • A great deal of freedom and trust
  • We believe in flexible working hours
  • We work virtual-first with several Bloomreach Hubs available across three continents
  • We organize company events
  • We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer
  • People Development Program -- participating in personal development workshops
  • Our resident communication coach Ivo Večeřa is available
  • Our managers are strongly encouraged to participate in the Leader Development Program
  • Bloomreachers utilize the $1,500 professional education budget on an annual basis
  • The Employee Assistance Program -- with counselors -- is available
  • Fulltime
Read More
Arrow Right

Technical Account Manager

Our Technical Account Managers play a crucial client-facing role to drive adopti...
Location
Location
Spain
Salary
Salary:
Not provided
maisa.ai Logo
Maisa
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong demonstrable experience managing enterprise technology implementations
  • Proven experience leading customer onboarding, training programs, and change management initiatives at scale
  • Strong program management capabilities, including coordinating parallel workstreams, dependencies, and stakeholder management from technical teams to C-suite
  • Solid technical knowledge across modern cloud infrastructure and software technologies (AWS, Azure, Kubernetes, CI/CD, REST APIs) from either commercial experience or a Bachelor's degree in Computer Science, Information Systems, or related field
  • Demonstrable experience leading discovery processes and process mapping using various frameworks and methodologies
  • Excellent communication and documentation skills with the ability to present complex technical ideas and AI automation solutions to both technical and non-technical stakeholders
  • Business proficiency in Spanish and English
  • Ability to travel up to 25% of the time
Job Responsibility
Job Responsibility
  • Lead enterprise-wide platform rollouts across multiple customer departments, managing parallel implementation streams, comprehensive project plans, milestones, and resource requirements
  • Coordinate customer onboarding activities, including technical setup, process discovery and mapping, user training, and knowledge transfer
  • Establish and track KPIs and success metrics for each deployment phase, providing regular status updates to internal and customer executive stakeholders
  • Identify and mitigate implementation risks through proactive program management
  • Develop scalable training programs and materials to drive customer self-sufficiency and adoption through change management best practices
  • Build and maintain a use case repository to track implementation progress, measure success, and identify expansion opportunities
  • Serve as the primary point of contact for technical and operational issues during implementation
  • Facilitate cross-functional collaboration between customer teams and Maisa AI resources, driving stakeholder engagement
  • Fulltime
Read More
Arrow Right

Senior Program Manager - Customer Education

Join Airtable as a Senior Program Manager, Customer Education, and play a pivota...
Location
Location
United States
Salary
Salary:
133000.00 - 191600.00 USD / Year
airtable.com Logo
Airtable
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in content creation, curriculum development, and instructional design, preferably in the tech industry (SaaS and AI experience strongly preferred)
  • Proven expertise in developing both instructor-led and on-demand e-learning content, with proficiency in e-learning authoring tools, LMS platforms, and multimedia editing software
  • Strong technical proficiency with Airtable and AI-supported processes, including prompt engineering and building educational content for technical audiences
  • Excellent verbal and written communication skills, with the ability to convey complex technical concepts clearly and engage diverse audiences
  • Demonstrated ability to collaborate effectively with cross-functional teams and subject matter experts, and to present to executive stakeholders
  • Highly adaptable, able to thrive in a fast-paced environment and manage multiple projects simultaneously with a bias for action
  • Strong analytical skills, with experience using data to measure and improve program effectiveness and tie outcomes to business impact
  • Creative thinker and innovator, passionate about experimenting with new instructional approaches and technologies to enhance learning experiences
Job Responsibility
Job Responsibility
  • Design and develop engaging educational content on AI, including both tool-agnostic and Airtable-specific topics, for a variety of learning formats (self-paced courses, live trainings, workshops, and more)
  • Lead the end-to-end management and continuous improvement of our cohort-style bootcamp programs, iterating on curriculum and delivery to drive successful AI app deployment
  • Build and maintain a comprehensive catalog of self-paced, on-demand courses and certifications, supporting distinct learning journeys for different user personas
  • Standardize and automate operational workflows for scalable program delivery, including cross-functional collaboration and cohort management
  • Analyze program performance using leading and lagging indicators, and use data-driven insights to optimize educational impact
  • Collaborate closely with subject matter experts, product, and marketing teams to ensure content accuracy and alignment with business goals
  • Experiment with new instructional methods and technologies to create innovative, engaging learning experiences
What we offer
What we offer
  • Benefits
  • Restricted stock units
  • Incentive compensation
  • Fulltime
Read More
Arrow Right

QA, Automation, and Software Engineering Manager

Hewlett Packard Enterprise (HPE) is hiring a QA, Automation, and Software Engine...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • B.S or M.S. degree in a related software engineering field
  • prior experience in HPC, AI, or related technical software development
  • prior experience using agile methodologies
  • prior experience managing or developing software in a production software environment
  • 2 to 5 years prior experience managing a technical team in a software related field
  • 2 to 5 years prior experience managing managers
  • prior experience developing and managing software written in C, C++, or Fortran within a Linux environment is highly desirable
  • a technical background in software development, HPC, AI, or related work is highly desirable
  • strong leadership skills, including coaching, team-building, and conflict resolution
  • advanced project management skills including time and risk management, resource prioritization, and project structuring
Job Responsibility
Job Responsibility
  • provides direct and ongoing leadership for a team of QA, Automation, and software engineers
  • mentor, coach, and develop the talent in the team
  • manages headcount, deliverables, schedules, and costs for multiple ongoing projects ensuring that resources are appropriately allocated and that goals, objectives, timelines, and budgets are met in accordance with program and organizational roadmaps
  • communicates project status effectively to stakeholders
  • manages relationships with customers, partners and internal stakeholders
  • sets expectations for deliverables, product quality, schedules, and costs
  • ensures that team members are effectively communicating and collaborating across the organization
  • proactively identifies opportunities for improvements in products and leads innovation efforts
  • provides people-care management for assigned team members, including hiring, setting and monitoring of annual performance plans, coaching, and career development
  • ensures that proper knowledge and career development tools are in place to support ongoing team member and process development
What we offer
What we offer
  • health & wellbeing benefits for team members and their loved ones
  • personal & professional development programs
  • unconditional inclusion
  • Fulltime
Read More
Arrow Right

Community & Content Manager

We’re seeking a Community & Content Manager to establish our own product – AI Ag...
Location
Location
Ukraine; Poland
Salary
Salary:
Not provided
gloriumtech.com Logo
Glorium Technologies
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4-5+ years managing tech communities in tech/SaaS with demonstrated success building from scratch
  • Video tutorial creation and webinar leading experience (hosting, moderating, presenting technical content)
  • Experience with multiple social platforms and proven B2B audience engagement
  • Track record of organizing virtual events and managing contributor programs
  • Media relations skills or existing journalist contacts
  • Hands-on experience with AI automation platforms (N8N, Make, Lindy, Relevance AI, etc.) or experience building AI agents/workflow automations
  • Experience with Q&A platform optimization for AI search engines
  • Proven ability to translate technical concepts into accessible content
  • Meets all or most required and highly preferred qualifications
  • English is upper-intermediate
Job Responsibility
Job Responsibility
  • Build and execute brand awareness campaigns across multiple channels (LinkedIn, Reddit, Discord, X, YouTube, product forums)
  • Create and distribute compelling content across formats – press releases, blog articles, social media posts, tutorial videos, webinars, case studies, and platform announcements
  • Develop and implement community growth strategy from ground zero – launch and moderate dedicated communities on Reddit, LinkedIn Groups, Discord, and other relevant platforms
  • Engage AI automation enthusiasts and practitioners who want to develop their agent-building skills
  • Design and manage contributor programs to foster user-generated content and community participation
  • Publish regular platform updates, feature releases, and industry commentary across social channels
  • Coordinate with product team to translate technical features into accessible narratives
  • Track community health metrics and adjust engagement strategies based on performance data
  • Organize virtual events, AMAs, livestreams, and community challenges to drive participation
  • Manage Q&A platform presence for another (medical billing SaaS) product – create and maintain active profiles on Reddit, Quora, and similar platforms that serve as information sources for AI search engines
What we offer
What we offer
  • Fully paid English classes with an in-house English teacher
  • 25 paid days off per year in total
  • Regular performance reviews
  • Training and IT certification
  • Special occasion bonuses (birthday, marriage, childbirth)
  • Flexible schedule of cooperation with work-from-home or office options
  • Fulltime
Read More
Arrow Right

Technical Project Manager – Agentic AI Platform

As a Technical Program Manager (TPM) at Ema, you will orchestrate the delivery o...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
ema.co Logo
Ema
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience in Technical Program Management, Engineering Program Management, or equivalent roles within Enterprise SaaS, AI, or automation platforms
  • Proven ability to lead large, cross-functional technical initiatives from concept to completion
  • Strong understanding of cloud platforms (AWS, GCP, Azure), APIs, and enterprise system integrations
  • Experience with agile methodologies, sprint planning, and backlog prioritization
  • Excellent stakeholder management, communication, and presentation skills
  • Demonstrated ability to work with engineering teams on AI or data-driven systems
  • Strong analytical mindset with the ability to make data-driven decisions
  • Startup experience and comfort with fast-moving environments are highly desirable
Job Responsibility
Job Responsibility
  • Lead end-to-end delivery of technical programs, from requirements definition and scoping to launch and post-deployment optimization
  • Translate product strategy into actionable execution plans with clear milestones, success criteria, and measurable outcomes
  • Build and manage cross-functional execution plans involving Engineering, Product, AI Application Engineering, and Data Science
  • Anticipate and mitigate program risks, proactively identifying blockers and aligning teams toward solutions
  • Ensure all deliverables meet quality standards, scalability, and enterprise readiness criteria
  • Act as the connective tissue across Product, Engineering, and Go-To-Market functions
  • Drive clarity and alignment across teams by facilitating structured communication, sprint planning, and program status reporting
  • Define and improve processes for program execution, issue tracking, and dependency management
  • Foster accountability and transparency through structured program dashboards, KPIs, and progress reviews
  • Partner with engineering teams to understand system architecture, technical constraints, and integration challenges
What we offer
What we offer
  • Competitive compensation, performance-based bonuses, and rapid career growth opportunities
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy