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Technical Product Suppt Specialist - Electrical

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W. W. Grainger

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Location:
United States , LAKE FOREST

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

24.67 - 37.02 USD / Hour
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Job Description:

We are hiring a Technical Product Support (TPS) Specialist for our electrical product support team. In this specialized role you will assist our customers by telephone by selecting the right product, providing post-sales support, and answering product application and troubleshooting questions for a large range of Grainger products.

Job Responsibility:

  • Communicate with external customers such as end-users, maintenance technicians and contractors and internal customers including parts and sourcing specialists, sales, and store team members
  • Provide excellent technical product support by telephone while using multiple computer programs and applications at the same time to identify a solution and to document the conversation, including navigate websites, conduct web searches, or conduct product searches using Grainger online catalog
  • Follow established processes and published schedule when customer need is greatest to help ensure we can support our customers and exceed customer expectations
  • Use industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells
  • Capture and forward feedback product teams about products based on interaction with customers and field team members

Requirements:

  • 7+ years of relevant job experience or hands-on field experience, installation, maintenance, troubleshooting and repair of electrical or lighting systems, wiring, and controls
  • Experience with Industrial Controls and Automation
  • Proficiency in computer use and ability to navigate different applications at the same time with multiple screens/ dual monitors
What we offer:
  • Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing
  • 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year
  • 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
  • Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools
  • Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents

Additional Information:

Job Posted:
May 19, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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