Technical Product Support Specialist, Robert Half

Robert Half

Location:
United States, Clearwater

Category:
Customer Service

Contract Type:
Contract work

Salary:

Not provided

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Job Description:

We are looking for a dedicated In-Bound Technical Product Support Specialist to join our team on a Contract to permanent basis in Clearwater, Florida. This role focuses on providing exceptional technical assistance to customers while ensuring high levels of satisfaction and efficiency. Candidates will have the opportunity to apply their mechanical, electrical, and troubleshooting expertise in a dynamic healthcare-related environment.

Job Responsibility:

Respond to customer inquiries to diagnose and resolve technical issues efficiently
utilize mechanical and electrical knowledge, including tools like voltmeters, to identify and solve equipment problems
deliver exceptional customer service by de-escalating challenging situations and maintaining professionalism
collaborate with team members to ensure seamless communication and problem resolution
develop and maintain comprehensive documentation for technical processes and training purposes
adapt to new technologies and procedures while continuously enhancing technical skills
demonstrate reliability and consistency in handling customer support tasks
provide accurate troubleshooting guidance and solutions over the phone in a call center environment
assist with repairs and maintenance of mechanical equipment as needed
uphold high standards of teamwork and a positive attitude in all interactions

Requirements:

Strong problem-solving abilities with excellent critical thinking skills
positive attitude and ability to work effectively as part of a team
hands-on experience with mechanical and/or electrical systems, including familiarity with voltmeters
self-motivated and eager to learn new skills and technologies
proven ability to de-escalate situations and deliver exceptional customer service
experience in creating and maintaining technical documentation is preferred
adaptability to changing processes and willingness to embrace new challenges
prior experience in troubleshooting and equipment repair is highly desirable

What we offer:

Medical insurance
vision insurance
dental insurance
life and disability insurance
401(k) plan

Additional Information:

Job Posted:
July 17, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Technical Product Support Specialist