Technical Product Support Specialist - Electrical Job at W. W. Grainger (Lake Forest)

Electrical Technical Product Support Specialist

We are hiring a Technical Product Support (TPS) Specialist for our Electrical pr...

Location

United States , Lake Forest

Salary:

24.67 - 37.02 USD / Hour

W. W. Grainger

Expiration Date

Until further notice

Requirements

5+ years of relevant job experience or hands-on field experience, installation, maintenance, troubleshooting and repair of electrical and lighting systems, wiring, and controls
Experience with Industrial Controls and Automation
Proficiency in computer use and ability to navigate different applications at the same time with multiple screens/ dual monitors

Job Responsibility

Communicate with external customers such as end-users, maintenance technicians and contractors and internal customers including parts and sourcing specialists, sales, and store team members
Provide excellent technical product support by telephone while using multiple computer programs and applications at the same time to identify a solution and to document the conversation
Use industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells
Capture and forward feedback product teams about products based on interaction with customers and field team members

What we offer

Medical, dental, vision, and life insurance coverage starts on day one of employment
Access to up to 50% of your paycheck based on hours worked before payday
18 paid time off (PTO) days annually for full-time employees and 6 company holidays per year
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
Employee discounts, parental leave, and other benefits
Safety shoes provided (where applicable)

Fulltime

Technical Product Support Specialist-Fluid Power

Location

United States , Lake Forest

Salary:

24.67 - 37.02 USD / Hour

W. W. Grainger

Expiration Date

Until further notice

Requirements

7+ years of relevant job experience or hands-on field experience, installation, maintenance, troubleshooting and repair of electrical or lighting systems, wiring, and controls
Experience with Industrial Controls and Automation
Proficiency in computer use and ability to navigate different applications at the same time with multiple screens/ dual monitors

Job Responsibility

Communicate with external customers such as end-users, maintenance technicians and contractors and internal customers including parts and sourcing specialists, sales, and store team members
Provide excellent technical product support by telephone while using multiple computer programs and applications at the same time to identify a solution and to document the conversation, including navigate websites, conduct web searches, or conduct product searches using Grainger online catalog
Follow established processes and published schedule when customer need is greatest to help ensure we can support our customers and exceed customer expectations
Use industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells
Capture and forward feedback product teams about products based on interaction with customers and field team members

What we offer

Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing
18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools
Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents

Fulltime

Technical Product Suppt Specialist - Electrical

We are hiring a Technical Product Support (TPS) Specialist for our electrical pr...

Location

United States , LAKE FOREST

Salary:

24.67 - 37.02 USD / Hour

W. W. Grainger

Expiration Date

Until further notice

Requirements

7+ years of relevant job experience or hands-on field experience, installation, maintenance, troubleshooting and repair of electrical or lighting systems, wiring, and controls
Experience with Industrial Controls and Automation
Proficiency in computer use and ability to navigate different applications at the same time with multiple screens/ dual monitors

Job Responsibility

Communicate with external customers such as end-users, maintenance technicians and contractors and internal customers including parts and sourcing specialists, sales, and store team members
Provide excellent technical product support by telephone while using multiple computer programs and applications at the same time to identify a solution and to document the conversation, including navigate websites, conduct web searches, or conduct product searches using Grainger online catalog
Follow established processes and published schedule when customer need is greatest to help ensure we can support our customers and exceed customer expectations
Use industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells
Capture and forward feedback product teams about products based on interaction with customers and field team members

What we offer

Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing
18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools
Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents

Fulltime

Technical Product Suppt Specialist - Electrical

We are hiring a Technical Product Support (TPS) Specialist for our electrical pr...

Location

United States , LAKE FOREST

Salary:

24.67 - 37.02 USD / Hour

W. W. Grainger

Expiration Date

Until further notice

Requirements

7+ years of relevant job experience or hands-on field experience, installation, maintenance, troubleshooting and repair of electrical or lighting systems, wiring, and controls
Experience with Industrial Controls and Automation
Proficiency in computer use and ability to navigate different applications at the same time with multiple screens/ dual monitors

Job Responsibility

Communicate with external customers such as end-users, maintenance technicians and contractors and internal customers including parts and sourcing specialists, sales, and store team members
Provide excellent technical product support by telephone while using multiple computer programs and applications at the same time to identify a solution and to document the conversation, including navigate websites, conduct web searches, or conduct product searches using Grainger online catalog
Follow established processes and published schedule when customer need is greatest to help ensure we can support our customers and exceed customer expectations
Use industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells
Capture and forward feedback product teams about products based on interaction with customers and field team members

What we offer

Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing
18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools
Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents

Fulltime

Bilingual Technical Support Specialist (French & English)

As a Bilingual Technical Support Specialist, this is where your technical expert...

Location

Canada , Mississauga

Salary:

57664.00 - 86496.00 CAD / Year

Baxter

Expiration Date

Until further notice

Requirements

Bilingual proficiency in English and French (required)
A Bachelor’s or Associate’s degree in biomedical engineering, electrical engineering, mechanical engineering, or a related technical field (preferred), OR a degree in another field combined with relevant technical work experience, OR a high school diploma (or equivalent) with hands-on technical experience in a related field
Demonstrated technical aptitude through hands-on experience such as internships, co-ops, academic projects, lab work, certifications, or practical work experience in a technical environment
Exposure to electrical and/or mechanical systems through coursework, training, or on-the-job experience, including basic troubleshooting, testing, or diagnostics
Ability to read and interpret technical documentation (e.g., manuals, service guides, blueprints, or schematics), or a strong willingness to learn
Experience documenting technical issues, service activities, or project work using structured tools or systems (academic or professional), or the ability to quickly learn new systems
Willingness and ability to travel within the U.S. and Canada for training as required

Job Responsibility

Provide technical support to customers and field service representatives via phone and email in a technical support help desk environment
Perform mechanical and electrical troubleshooting on Baxter medical devices to identify root causes and recommend appropriate solutions
Document and manage all capital customer interactions and capital field service work order requests using Baxter‑approved contact management systems
Conduct customer follow‑up activities to confirm issue resolution and close service interactions
Review, create, and track service part orders within the Order Management System, including order fulfillment and delivery confirmation
Document and track engineering part returns for failure analysis in accordance with Baxter procedures
Support field service, marketing, and sales teams with technical input related to product releases, upgrades, modifications, and technical documentation
Read and interpret technical service manuals, technical bulletins, blueprints, and electrical schematic diagrams
travel within the U.S. and Canada for training as required

Fulltime

Bilingual Technical Support Specialist (French & English)

Location

Canada , Mississauga

Salary:

57664.00 - 86496.00 CAD / Year

Baxter

Expiration Date

Until further notice

Requirements

Bilingual proficiency in English and French (required)
A Bachelor’s or Associate’s degree in biomedical engineering, electrical engineering, mechanical engineering, or a related technical field (preferred), OR a degree in another field combined with relevant technical work experience, OR a high school diploma (or equivalent) with hands-on technical experience in a related field
Demonstrated technical aptitude through hands-on experience such as internships, co-ops, academic projects, lab work, certifications, or practical work experience in a technical environment
Exposure to electrical and/or mechanical systems through coursework, training, or on-the-job experience, including basic troubleshooting, testing, or diagnostics
Ability to read and interpret technical documentation (e.g., manuals, service guides, blueprints, or schematics), or a strong willingness to learn
Experience documenting technical issues, service activities, or project work using structured tools or systems (academic or professional), or the ability to quickly learn new systems
Familiarity with order management, service documentation, or inventory tracking concepts through work, coursework, or projects is an asset
Proficiency with Microsoft Word, Excel, and PowerPoint (or similar tools)
Willingness and ability to travel within the U.S. and Canada for training as required

Job Responsibility

Provide technical support to customers and field service representatives via phone and email in a technical support help desk environment
Perform mechanical and electrical troubleshooting on Baxter medical devices to identify root causes and recommend appropriate solutions
Document and manage all capital customer interactions and capital field service work order requests using Baxter‑approved contact management systems
Conduct customer follow‑up activities to confirm issue resolution and close service interactions
Review, create, and track service part orders within the Order Management System, including order fulfillment and delivery confirmation
Document and track engineering part returns for failure analysis in accordance with Baxter procedures
Support field service, marketing, and sales teams with technical input related to product releases, upgrades, modifications, and technical documentation
Read and interpret technical service manuals, technical bulletins, blueprints, and electrical schematic diagrams
travel within the U.S. and Canada for training as required

Fulltime

Technical Support Specialist- Electronics

The Technical Support Specialist is to provide world class hardware technical su...

Location

Canada , Victoria

Salary:

65000.00 - 75000.00 USD / Year

Synapse - Manufacturing

Expiration Date

Until further notice

Requirements

Education: Diploma in Electronics Engineering Technology, Electrical Engineering Technology, or a closely related hands-on technical discipline. Bachelor's degree in a related technical discipline is an asset.
Skills: Excellent interpersonal and communication skills, with the ability to effectively interact with customers and internal teams.
High technical acumen with electronic hardware and software systems.
Patience with customers and excellent phone communications skills to effectively troubleshoot and guide customers in a systematic manner to resolve their issues.
Ability to explain technical products to non-technical and technical audiences.
Solid problem-solving skills.
Ability to work collaboratively with cross-functional teams and field application engineering team to meet customer needs.
Technical writing skills.
Ability to work independently, take action, and be results-oriented.
Experience: Minimum of two (2) years of full-time work experience in a hardware technical support capacity, preferably in the traffic or Intelligent Transportation Systems (ITS) marketplace.

Job Responsibility

Provide timely and accurate information to customers regarding troubleshooting, diagnostics, and installation guidance.
Work closely with the engineering and marketing teams to develop content for training tools, manuals, knowledge portals and technical bulletins.
Use a ticketing system to open, track and close customer issues.
Provide necessary reports and feedback to product management, sales, marketing, and engineering departments to develop requirements and requests for product modifications that are frequently requested by customers and either fix issues or enhance the ease-of-use or functionality of the product(s).
Capture recurring issue patterns and escalate to Product Management/Product Development with clear reproduction steps and supporting data.
Demonstrate proficiency in MS Office, HubSpot CRM, and other internal software systems for generating reports, maintaining records, and communicating internally.
Train distributors, contractors, and internal staff on product installation, configuration, and maintenance.
Provide occasional on-site support or training at customer locations or Synapse ITS facilities.

Fulltime

Technical Support Specialist (IT) - Italy Based

Join KPM Analytics as a Technical Support Engineer (IT) in our Trento facility a...

Location

Italy , Pergine – Trento

Salary:

Not provided

KPM Analytics

Expiration Date

Until further notice

Requirements

Minimum 2 years in a technical customer support role
BS in Computer Science or Mechatronics, or a related field
Strong knowledge of main IT/network infrastructures and network services
Strong knowledge of server environment (mainly Microsoft Windows-based)
Strong knowledge of SQL and experience with one or more RDBMS (mainly Microsoft SQL)
Familiar with scripting languages based on Python, Node.js, and frameworks dedicated to webpage/web application development (mainly Express.js)
A good knowledge of English is essential (written and spoken – part of the interview will be conducted in English) at least at the B2 CEFR level

Job Responsibility

Serve as the primary point of contact for installation, development, and troubleshooting of existing database-based software, with a focus on Machine Vision
Analyze and understand customer requests. Provide technical direction and support to customers on the proper use of products through multiple communication channels (phone, email, chat, etc.)
Maintaining professional interaction with customers while addressing critical issues is essential
Manage Salesforce cases for all Vision Inspection Systems, integrating with support teams worldwide
Collaborate with the Technical Support Manager and interface with internal development and software teams (if needed, with the mechanical and electrical engineering teams)
Conduct online training for customers (domestic and international)
Responsible for continuous learning
broadening skill set on KPM products through cross-training activities, utilizing KPM Academy and in-person resources, and employing effective communication skills, to build and maintain strong relationships with KPM customers

What we offer

A dynamic work environment, with the possibility to work both independently and as part of a team
Opportunities to gain increasing independence in customer relations, interacting with a globally distributed customer network
Occasional International travel (both within Europe and the rest of the world)

Fulltime

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Technical Product Support Specialist - Electrical

Job Description

Job Responsibility

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